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February 2024 by Kimberly Farha
Everyone is so helpful and friendlyI changed banks and going to stay here at Chase Bank
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January 2024 by Christopher Zhang
The staff are friendly.
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October 2023 by European Auto Werke
Maria the teller is phenomenal and so sweet and helpful. Very gracious of her to care so much about helping me with my wire and company.
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October 2023 by Roselin Jones
I got confused with my money. The lead person took care of my problem and corrected it. She helped me to put my money in the envelopes that I requested with much patience and kindness. I was wrong in counting my change. I'm elderly. She put my anxiety at rest with her professionalism. Thank you. I am sorry for not asking your name. Thank you and thank you!
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September 2023 by Npirian
Although I was sad that the branch on Wilshire and Barrington closed after so many years, I'm happy that Chase has kept its branch at this location. Samantha, at this branch, provided me with excellent customer service. Although it was only a few minutes before closing, she agreed to assist with a last minute wire and did so efficiently with a smile. This kind of customer service has become very rare in a city in which no one really wants to work anymore. Glad to see Chase has employees who genuinely care about their customers and have a positive demeanor.
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February 2023 by Chase W.
I've always had a great experience at this branch. Great crew and always am met with a smile. Convenient location in Sawtelle area.
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January 2023 by Betty Chow
The 1 star is specifically for the employee Danielle L.Went in to deposit cash. She was rude and dismissive from the start, complaining that:1) the notes were not neatly laid out the way she wanted them and I should have done that ahead of time2) she had never seen a stack of $1 notes from Las Vegas casino and asked me why they looked that way - how should I know.3) the notes "smelled like mildew" - they were older notes but they were otherwise in clean conditionI then told here these were notes found after my father had passed away. She paused and just said "Ok I guess I'll stop giving you a hard time." with a smirk on her face. No apologies.Then she kept saying the wrong total amount and tried to make me feel like I had made a mistake when I questioned her.I also asked for her to deposit into the checking account and she ended up depositing in the savings account.When all was done, she just said "Anything else" and I asked for a receipt before she would even give me a receipt, which normally is standard practice at a bank.Worst bank employee I have ever encountered.
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September 2022 by Mike N.
i was just at this branch to cash a check, the teller wouldnt let me and said that its branch policy to only depisit. all bank branches are the same, the tellers have no right to make up their own rules. stay away from this branch.
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July 2022 by Sarah S.
This Chase has become my go to location and overall I've been satisfied with it.Good:~Staff have always been nice any time I've needed to go inside for teller interaction. Way better than the Chase on Wilshire.~Short to no lines every time I've gone in.~Suckers inside. I totally remember being a kid and loving getting a s***** at the bank!~Plentiful parking.Meh:-No drive thru tellers or ATM.-Two outdoor ATMs but I've gone a couple of times when one wasn't working.
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June 2022 by Elicia W.
all of the staff was completely rude. i was looking for service ms because of fraud on my account. the teller wasn't willing to let me see anyone to solve the problem (which was the location manager) and the branch manager was very passive aggressive. i just left and went to another location. i do not recommend.
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March 2022 by Kelly Nassour
This review is for Hector. When someone’s Dad dies and they schedule an appointment because they need a notary to wrap up the long and difficult process of closing the estate, IT’S SUPER NOT COOL TO JUST NOT SHOW UP. He didn’t show up to his own job to honor an appointment he scheduled. I got no phone call, nothing. I ended up having to pay usps to do it when it should have been free. I took time out of my work schedule to do this and he couldn’t even give me a courtesy call. There was a nice teller lady who helped me find the usps, but Hector is not reliable and does not show up to work or appointments.
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January 2022 by Maria Estigarrivia
Great service. Specially the manager Hector .thank you!
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November 2021 by It Bit
The line can be a bit long every once in a while but the staff is professional, friendly, and helpful.
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October 2021 by Rose B.
This branch ate my cash when using the atm, per the teller telling me to use the machine after I missed my pin. Highly recommend to not listen to the teller and insist on depositing cash with them. They said I would get a credit right away but that in fact didn't happen. Still waiting on getting my money back and completely disappointing they lied about my money arrival time.
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July 2021 by Арсений Моро́зов
They're really nice here and they remember customers' needs. I come in every now and then to get quarters for laundry. As soon as they see me, they have a couple of rolls ready for me.
