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September 2023 by CEO 7
Sigh.? The guy who said he is the acting branch manager is repulsive. But let me start with the young man dressed like he works at an oil change shop and his unprofessionalism. He literally got up during our meeting while I was trying to order a new card and he walked to the lobby to get on his cell phone. When I asked the BBC women (who greets you at the front) who he was on the phone with. She said she did not know and that she assumed it was a personal call. He never excused himself nor did he say he'll be back. So I finally got up because I realized that he was not knowledgeable or well trained at all. He kept acting like he could not order a new card. The Chase representative on the phone had to talk him through it over speaker phone. Then the guy got up and walked to the lobby to get on his personal cell phone. I got up and stood outside the cubicle. Then he sat back down after and 15 minutes. The manager then came over to the really young guy's desk and wipped it down with wet wipes while the young guy was sitting there. ??? I was shocked but not surprised. ?
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August 2023 by Anna Zakharchenko
They gave me cash that other banks don’t accept!!Apparently customer needs aren’t priority for this staff, and the branch manager doesn’t stress this enough during training.I needed cash for my travels, made an appointment through the app to make sure they have enough amount of cash in new bills (because bills that aren’t new don’t get exchanged overseas).Their teller gave me cash that wasn’t new, moreover, half of it HAS TORN EDGES! Now guess what I am overseas and can’t get it exchanged, can you imagine being left without enough money abroad???
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July 2023 by Orlandes Fletcher
I was very disappointed today with the passive aggressiveness of bank teller "Bibi". I was recommended to Chase Bank at the direction of a Southwest Airlines supervisor in order to cash a refund check. When I approached the window and handed "BiBi" the check, she paused and then eagerly stated, "This is not a Chase Bank check." So I redirected her attention to the print on the front of the check which read "Chase Bank". Then with a reluctant attitude, she asked for ID. As I retrieved my ID and handed it to "Bibi", she then sarcastically requested a 2nd ID. So I then submited my military ID as a second ID. Seemingly enthused at this point, "BiBi's" smile turned into a stone face as she seemed annoyed at my compliance. "Well it's going to cost you a $10 fee.", says "Bibi" as she relished in another attempt to discourage or deny cashing my check. "No problem.", I reply. "Bibi" then annoyingly cashed my check with a stoned face staring into her computer screen as she aggressively pecked at her keyboard keys. She then put the money in a money counter, placed it in an envelope and put it in the transaction tray. At this point, I retrieved the envelope, opened it and counted the money. I then asked "Bibi" for a receipt of the transaction to which she joyously replied with a sarcastic smile, "There's no receipt." I simply walked away from the window and re-entered the line. When I was called up to another window and explained to the gentleman what my request was, he simply replied, "Oh, no problem." and printed my receipt in a few seconds. He handed me the receipt and thanked me for coming to Chase Bank. As I walked out of the bank, I encountered "BiBi" who was now in the lobby and I simply held up the receipt and showed it to her. She looked at me and simply giggled. I left in disgust with such poor customer service. This is not my first "questionable" experience at Chase Bank which is why I DO NOT BANK WITH THEM.
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April 2023 by Daniel R.
Horrible customer service, went there to close out an account and they purposely left money in the account so they could gain more interest and send me a check probably a month from now. Banked with chase over 20 years worst experience ever they do absolutely nothing for the customer's! Stop Chasing and bank elsewhere
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December 2022 by Jonathan G.
There is always a guy with glasses and grey sweater that is just sitting and using his phone. I never see him working, the bank tellers need help or more training they are very slow. The tellers are great and try there best. But the guys on the desk just sit and do nothing.
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December 2022 by Aurlieas M.
Excellent location. Very clean and well organized. My favorite location. Update ATM.
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December 2022 by Abhijit Deshmukh
Horrible employees and worst customer service, one of the laziest and negligent people sitting at desk.. i went there to make a payment on my friend’s credit card from my account and even after providing my friends card in physical.. negligent and lazy guy at desk ignoring that it’s different card and made a payment on my credit card instead.. now i have to call credit department to revert payment and wait for 7 days to get refund while my friends card is still unpaid and might get charged penalty or even affect credit score for missing payment.. worse experience from this branch.. if u are negligent and lazy enough to check the card in your hand.. stop working at bank which is important job..
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December 2021 by James D.
I have tried for four weeks to open a business account at @chase, and I have been met with the worst customer service ever. Now I know why I bank at local banks. I had scheduled a meeting with a banker, and I was turned away once I arrived because one of the two bankers was not there. The other banker, Johnny Estrada, with who I actually had a scheduled meeting with, was too busy doing nothing and was extremely rude.
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December 2021 by Jasmine F.
Horrible Service. People dont want to help. Had an appointment set up, representative just leaves and cancels when I arrive. Says an emergency. Then when asked for service. Looked at crazy by the rest of staff. HORRIBLE STAFF. SEVERAL PEOPLE NEED TO LOSE THEIR JOBS AND GIVE IT TO PEOPLE THAT ARE ACTUALLY WILLING TO HELP.
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October 2021 by zak g
Horrible customer service, there not eager to open account.I went and made you wait for to long they’re not even short staffed ended up going to another banking center US Bank is matter of fact they were far more professional.
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July 2021 by Ron L.
Lazy representative at his desk would not get up to grant access to my Safe Box, but made me wait in a long line to get the one teller on duty to do it.
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January 2021 by Broderick Nofziger
Pretty horrible bank local. Cant recommend.
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November 2020 by Nicole Filiatrault
Understaffed and the staff that is there isn't trained. Needed a simple problem with my business account fixed and apparently there was only one person who could do it and they wouldn't be back for hours. I would understand if there were a grocery store branch or the like but this is a regular branch so its baffling that they don't train people properly. Also it's a massive scam that the charge higher fees to get stuff done in person than it is to do online.
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September 2020 by Kathleen Murphy
CHASE is the TOP investor in fossil fuels!!! CHASE: INVEST IN THE FUTURE OF OUR PLANET!!! Stop investing in dirty energy. GO CLEAN!!!!
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September 2020 by Jesus F.
Busy branch but everyone is always polite and friendly. Never had any issues. All bankers here know what they are doing and tellers are quick.
