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February 2024 by Jess N
Had my driver's liscence and my debit card and was not allowed to withdraw unless I had my phone with me
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September 2023 by Rosio Flores
No outside ATM. They should mention that so nobody’s wastes their time on coming here if not during hours.
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June 2023 by Greg Starr
Getting into and out of the parking lot can be tricky
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March 2023 by Yotam Ben-Ami
The absolute worst. Had a call scheduled with me and never called. Thanks for nothing Genaro.
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September 2022 by Lada Kovalkova
I wanted to open an account and the only 1 woman in all this big bank said she gonna go to lunch (by the way on the door of the bank it's paper is saying they have brunch time form 9am to 5pm, nice) I spend MY LUNCH time to go to this bank and UNFORTUNATELY she gonna go 1 hour lunch right now. In empty bank. No clients except me.
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March 2022 by Jortal Portal
I stopped at their old La Brea branch - and they would not cash checks over $2,500. So try to survive when the plumber need $3,000.. If you need serious banking -stay away from Chase. Chase Bank is being sued by many people; both employees and customers. I think they are worse than Wells Fargo - and nobody that I know would put a penny in Wells Fargo.
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December 2021 by Juan Carlos Mejia
Karina Monterosa service was OUTSTANDING, she was very professional and courteous. Way to go Karina !!
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December 2021 by Al Goddard
At 3:06 a bank teller said that he was waiting for an appointment. So either his appointment is late or he had 10 minutes til his next appointment. He wanted us to set an appointment up for the next day.Let’s just say I have no interest in coming back to this branch. 0/5 customer service. The decorum inside was outdated so unless you’re 60+ you probably want to find a different branch.
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June 2021 by Tajh V.
Made an appointment for 9 am on a saturday with maira. When we got there we were told shes not in for the day. 1st- why are appointments made with a person that wont be at work. 2nd I get it that sometimes people calls in but shouldnt there be a back up plan, another person to assist. But we were told there are 2 other bankers can can help us and they will be down in a minute. 30 minutes later, we were told by john if we can come back in 30 minutes. Not sure why he was asking us to leave because the bank was empty except for 1 person that's already being helped. This was horrible management. Waste of time. If I can get to my appointment on time then chase should be able to do the same. I mean how about a little professionalism. I ended up going to chase on pico blvd and the manager, ramiro not only introduced himself, he also apologized for labrea chase horrible customer service. We got lucky with our banker, who was informative, courteous, helpful and professional. Just read a few of the other reviews, how is this bank location still open? It's been getting bad reviews since 2016.
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May 2021 by Alexander Goddard
At 3:06 a bank teller said that he was waiting for an appointment. So either his appointment is late or he had 10 minutes til his next appointment. He wanted us to set an appointment up for the next day.Let’s just say I have no interest in coming back to this branch. 0/5 customer service. The decorum inside was outdated so unless you’re 60+ you probably want to find a different branch.
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December 2020 by Manuel Santizo
They help me to deposit the money and my checking account
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July 2020 by Tish M
No Help Whatsoever Opening A Business Account! The bankers made me feel like I didn't belong in there!
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June 2020 by Ash K.
I had a great experience with Vinny. He answered the phone and made an appointment for me. He was on time polite and did what I needed in no time.
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April 2020 by Bravo V.
I am withdrawing my 2 business accounts from Chase. I just found out that Chase is the largest funder of fossil fuel projects. As a Chase customer, finding out that my money is funding deadly fossil fuel projects is simply unacceptable. I will be cutting up my Chase card and taking my money elsewhere! Chase has funded over $196 billion dollars to the fossil fuel industry since the Paris Agreement. We need to be divesting from all fossil fuels, not funding new fossil fuel projects. We are in a Climate Emergency, and I will not accept my money being used to fund the industry that is fueling climate change. I am taking all of my money out of this bank and I ask you to seriously consider doing the same thing. Let's put our money where our mouths are and protect this planet for our children and their children
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February 2020 by Auranelle Alexa F.
This is a review for the parking situation. I came in and after me a Caucasian woman came in and parked next to me. Neither of us got out of the car at first I thInk she was on the phone with her bank. I was finding my chase card so I was scrambling in my bag and wallets. The attendant ONLY CAME TO ME (a poc) to ask if I was coming in, when obviously I had wallets in my hand and was finding my belongings. Funny how he never asked the other woman. Such a welcoming location. DO BETTER.
