-
November 2023 by Jose Mendez
These ATM never work. They don’t like to fix their issues
-
August 2023 by David Parks
Awful bank but what do you expect from a bank on top of a parking garage? Just like every chase, there's always a woman standing in the lobby asking unnecessary questions when she could be behind a window working on the line going out the door. But oh wait! The SYSTEM IS DOWN so nothing can be done. Just a terribly run bank in a terrible area. Go to Wilshire or Olympic instead
-
March 2023 by Ronaldo Cruz
Everybody who works here is very helpful & very easier to get to your business.
-
March 2023 by Alba Anzures
If I could give this place zero stars I would . Ive for been chase bank for years . This is by far the worst bank branch I’ve been. Horrible management!
-
December 2022 by Thanh Võ
Long line alert: Avoid coming on the weekends to avoid a long wait to withdraw or deposit a check/cash.It is not recommended to come here if you're in a rush.The machine sometimes does not function due to not offering services like deposit money, which causes long waits. You can also enter the building with Chase debit/credit card to access the inside and do your service.
-
December 2022 by Y T
Long line alert: Avoid coming on the weekends to avoid a long wait to withdraw or deposit a check/cash.It is not recommended to come here if you're in a rush.The machine sometimes does not function due to not offering services like deposit money, which causes long waits. You can also enter the building with Chase debit/credit card to access the inside and do your service.
-
August 2022 by Renie Fahmy
The banker didn't "have time" to assist me directed me to call the number on the back of my card.I called the the number and they couldn't have been less helpful.They sent me a form letter the very next day without assisting me whatsoever.They are a horrendous company and I'm sorry to have been their faithful customer for over 3 decades.I absolutely had the worst experience and would never recommend anyone to bank with them!!!
-
March 2022 by Patricia Carbajal
I'm sorry, but most of the time the service time at this location is decent. Not today! I'm frustrated that I waited too long in line and it was not because of a long line, but the customers were taking too long at the teller's window. I waited a good 15 minutes to get my transaction completed when it usually takes 2 minutes if not less. Also, the teller said something about the deposit slip that did not make any sense, hence I've been doing business deposits for many years and never had there been a problem with the deposit slips. Each box on the deposit slip has it's purpose and it states it clear. I don't see why I must now write the total amount of the checks that are on the back, on the "check" box on the front when it actually has a box for "total from reverse"on the front.
-
March 2022 by Christopher Larue
One ATM works at a time. I’m currently waiting in a line of 15 people and it’s d**** I also complain about everything though and you’ll see that if you look at all of my reviews
-
March 2022 by Tae K.
Hopeful and not much help. Had questions regarding business account, was told to call a number. Went to the Wilshire branch, didn't have to call. Definitely different outcome.
-
March 2022 by M G.
This review is of the branch at Wilshire and Hauser in the Miracle Mile area. Went in to deposit checks and $180 in cash. My fault that I switched to a fanny pack (walking 2 dogs from where I live) and forgot to bring my ID. Teller said I could deposit the checks, but not the cash. She AND the bank manager did not recognize me, so would not vouch for me to allow the cash deposit. Of course, I understand, security and all but this all seemed ridiculous. I've been coming here for years monthly, masked and unmasked. This same branch manager has even come over to introduce himself to me and my son previously and always sits off to the side in his glassed in cubicle to oversee everything and everyone. The security guard recognized me but he could not vouch for who I was, only if any of the tellers or the bank manager could and none could. If I didn't have to, I wouldn't bother with this bank.
-
November 2021 by Mauricio R.
Worst bank ever! Their CEO talks trash about Bitcoin several years ago all while buying as the asset as the value goes down only to turn around and start giving their high end clients access to the asset. Closed my account.
-
October 2021 by Corina Lange
I came to Chase right around opening on a Monday. I was greeted by a friendly staff member in the lobby who inquired about my visit and sent me promptly to a teller where I was the second person in line. My entire experience was efficient, and I had a very positive experience!
-
October 2021 by Brian L.
If I can rate this zero stars I would the girl Catherine Cazares is the laziest person there doesn't show up on time doesn't even try to work with you and all she did in front of me was sipping her star bucks coffe terrible service here
-
July 2021 by Ed G.
They have terrible costumer service in this location. I ended up closing my account and move back to Bank Of America. The costumer service is way better in Bank of America that is next door. I had bad experiences with both managers Ramiro and Mayra, do not do business with this location in particular.
