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February 2024 by Noah V.
Hands down to the-worst Chase I've ever been to. The ATMs never work You can't access the ATM on the lobby because even with you having a Chase card it doesn't work to open the door. I wonder if this would ever happen if this branch wasn't located in a primarily minority neighborhood. Management please do something about this. This is a disgrace. There are people walking through the drive through ATM because they can't access the ATM in the lobby someone is going to get hurt .
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February 2024 by Andrade Wendy
What is the purpose of having a number to call the branch if nobody ever answers and giving a direct line # to get in contact with the manager but never available. Lines are always ridiculous and to be able to talk to someone in person you have to set up an appointment because walk ins are not welcome. Customers feed back are not being addressed very disappointing
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December 2023 by Mo Cow
Not working
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December 2023 by JoviElle “Jovi” Love
The door is not working it is not allowing me to go in to the atms even with my bank card and the line for drive thru is around the parking lot
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November 2023 by Edgard Bustamante
appointments are needed to talk to a representative for accounts anf bussinesjust to be a walk innot anymore
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October 2023 by Raul J.
This bank is the worst all those windows an for only to have 2 open doesn't make any sense an after 5 for some reason they close the door so you don't have access to the atm in the lobby after hours it's the only chase bank that dose that!! Open up the lobby again!!
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August 2023 by lily burgos
The staff is so lazy. The bank closes at 5pm we walked in at 4:29pm we wanted to add a beneficiary to the account. No one was in the waiting listing. The guy quickly said NO! That is was too late. He said to come back at 9am. Adding a beneficiary does not take more than 10 mins. They were just lazy BTW very dirty bank. Plenty of staff just chitchatting.
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August 2023 by Roman A.
Forget about coming here during the weekend. The doors are locked and the door mechanism where you swipe your card for entry doesn't work! Causing the drive thru to be always congested!
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July 2023 by Mari Jimenez
The employees in this branch are awesome & very sweet, so this review is NOT referring to the employees; this review is regarding their after hours access of the ATMs. The branch needs to fix their after hours access of ATMs & drive thru because they never work! The card pad to enter to the ATMs & their drive thru are always “out of service” making us customers drive to other branches that are already full due to 1 branch not functioning well. This has been happening for a well & us as customers are fed up with it!
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May 2023 by Jose Rodriguez
The manager Johanna Joey and her assistant can't handle a solution into my account for a mistake for the same bank they have canceled my account for not reason, really bad and inefficient people, we need more managers can solve problems and more efficiently
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May 2023 by Shauntell Bodden
From the moment I walked in this location, everyone was on it and nice. I explained my situation and that I was on a time crunch cause I had to go back to work and they worked me to in and out. This review is about the banker who helped me though, he made the experience. DANIEL was AMAZING!!! He truly made me feel understood, like he cared and I left feeling supported by him and Chase, which is rare when going for help. I would definitely recommend this location and him to anyone using Chase.
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March 2023 by the gamer peo
Just love the bank you can all be assured your money is save .
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February 2023 by kharon curtis
Lobby doors never work card reader doesn’t allow entry inside for atm usage there drive thru atm barely functional before new machine and afterwards either not excepting deposit or there’s know cash or it’s completely out i tire machine worst bank I have to drive in Huntington park or bell for service.
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January 2023 by jose romero
I love chase but this branch is the worse /customer service the ATM inside close at 5:00pm parking people fighting to get into the drive thru ! Etc…
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January 2023 by Tana B.
This is by far the worst Chase Bank I have ever gone to. The drive-thru ATM machine was closed for over a month and the ATM's inside didn't work either. Out of the four machines only worked. Unfortunately, this is the closest one to my residence so I continue to give it a chance every now and then to see if things have changed, but every time I do, it's the same thing. Today, after waiting in the drive thru line the machine was out of service. So since I had wasted time in line I decided to find parking and go inside and of course the doors were locked. Another person who was also waiting shared with me that during the janitors break they lock the doors but don't put a sign informing the clients who bank at Chase when she was going to return. So my advice to you is to avoid this branch at all costs. A little more gas spent is way better than wasting your time at this branch and getting a headache.
