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January 2024 by Benito Hernandez
Terrible customer service
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January 2024 by Jasmin Rangel
It was fast. No line at the atm
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October 2023 by Dave Solanki
The employees do not understand their own bank’s processes
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September 2023 by Martha
I’d rather go inside to deposit or take money out. The atms outside don’t always work, and unfortunately due to the conditions in Boyle heights, you’ll have some people doing crazy things around this bank. It looks very run down and the atms are always out. It’s also the only chase near by. You’d have to go to Monterey park or little Tokyo.They do have a security inside and I’ve also noticed one outside and a very nice lady that helps outside. As much as those things are helpful, it’s hard to see the place look so run down when there are so many people who form long lines to access their money.It would be nice to see the place more revitalized. But I also understand that sometimes people will vandalize it so what’s the point.Also, one time the atm stole my money and I had to call for them to give me the money. That’s why use the atm inside when the bank is open.
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August 2023 by Berenice Cortez
Terrible service. They give us a nickel in a roll of quarters. They need to do better checking on it. Parking also sucks too.
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July 2023 by mercy lopez
It is so bad! If I could give it a zero. I would! You can always count on in this branch only having one working ATM.
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November 2022 by Cynthia E.
Palm to face the whoooooole time. Makes you wonder how people actually got the job at a bank. Was waiting in line and the bank teller calls me over READY FOR THE NEXT CUSTOMER, right? WRONG! The bank teller was on her phone texting and laughing the whole time. I had a loud conversation with my partner saying I was cashing a check and wasn't sure if she needed my card or ID. A few minutes later she's FINALLY done, locks her phone and put it down. "How can I help you" first palm to face. I tell her I want to cash a check she takes the check and is quite for a really long time not even explaining what's going on. She calls someone over for help and still nothing to me. Finally she says we can't cash it. If you couldn't cash it, and you knew, why would you and your coworker go ahead and endorse the check. 2nd palm to face. I went to a different bank they explained everything to me and were going to process but COULNDNT because the 1st bank that knew they couldn't do anything still went ahead and endorsed it. When I told them my experience right away they knew I had gone to the chase on 1st st. Thank you Jenn, you made it so difficult to cash a check
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November 2022 by Ashuri
Terrible place to park the security just let's anyone park here they won't even be for the bank. Also they won't let u deposit more then 2 check which is really weird the other chase bank I go to will let me deposit as much as I want.
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October 2022 by Luis R.
The service here is slow and really bad. I have no idea how the people of this community put up with this.
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September 2022 by Timothy N.
Great friendly service from Leonel. I came in a few minutes before closing and he still took care of me with the biggest smile. Keep it up! Thank you
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July 2022 by Langela Aragon
bad customer service, we were trying to open an account for our daughter who's a minor and the customer service rep who helped us was asking my husband for his green card and he's been a chase customer for decades and had already shown her his California ID... the lady changed her tone and said that "it's ok, they don't need to show any more documents" when my husband had asked to see the manager.She's very rude and was giving my husband and daughter a hard time, very unprofessional! BTW, her name's Alicia Oyarzabal in case anyone want to know
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April 2022 by Jennifer Flores
Huge parking lot and the security guard lady during the day is very polite and welcoming.
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April 2022 by Portida T.
This location was helpful. The associates compared to the standard Chase bank associate are kind. Everyone from the security guard to the manager. I came in to do an international wire transfer and they were solid. parking:some street, small parking lot in the back that's always full perks: -always a fruit cart vendor right next to the bank -a stone's throw away from Little Tokyo -close to the I-5N freeway entrance
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February 2022 by M A
I’d like to complain about their parking. I live next door, ppl go in and out that parking late hours of the night bumping music or park and are loud listening to loud music. Very inconsiderate with the tenants around that are sleeping. I’m Tired of it. I work night shift get home early morning i want to sleep not listen to loud music or ppl coming out of clubs or bars parking in the bank parking lot and have a party!
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July 2021 by Corridos Production
Chase will steal your own money
