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February 2024 by Mini L.
Brandon is very friendly and helpful. Thank you for your excellent service. It does not go unnoticed.
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January 2024 by Ant Hurt
ATM never works.......
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December 2023 by Bernard S.
They provide little or no help. I need to do online transfers frequently. They had a feature that I could use to track the type of transfer that I had and then it was removed. What a piece of junk.
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November 2023 by Ron Griffin
Fix the door, so actual Chase customers can use the ATM in safety.
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September 2023 by Roman
Good bank
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July 2023 by Yames Saves
They don't answer their phones, I called over five times and got zero response.
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May 2023 by David C.
Convenient bank but minimal staffing and they don't provide a lot of the services at most banks. I came InToday they had one teller and one banker Diego Mende was in peasant but couldn't help me notarize a doc although he was helpful in getting me an alternative at another branch.
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May 2023 by Bin H.
I dreaded going to this Chase branch when I used to live a few blocks down from here. It's a convenience only if you live nearby or luckily secured nearby parking off of a busy intersection. I would usually come here for the ATM, but on two separate occasions, the ATM didn't take my $100 bills. I panicked thinking it was counterfeit, but when I went to deposit them at another branch, the ATM accepted them. Guessing they were machine glitches, and it happens, but of course I dreaded the inconvenience of going to another ATM for some simple deposits.
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February 2023 by Enrique G.
Very bad customer service by Peter very sarcastic with his answers I won't recommend this place to anyone
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January 2023 by Melissa knox
This place is horrible no one seems to be working no one even seems to want to help you or greet you people are just sitting in their office pretending like they’re working as they play on the phone
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January 2023 by Steve O.
Okay this takes the cake. For three days in a row ive called the branch to see why a check hasn't cleared from last year. Here is the recording "Thanks for call Chase were busy so call back" I mean WTF
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October 2022 by Akm islam
Very nice very professional nice and neat
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June 2022 by Nora Liu
I have made an appointment on the Chase branch in Little Tokyo, Los Angeles, on 5/23 for 4pm the week before when I visited the branch but no one was available. However, when I showed up at the appointment time, the clerk told me the banker has already left and my appointment was rescheduled to 11am, while I didn't receive any email/phone call about the updated schedule.This is extremely unacceptable. As a loyal client of Chase bank, I have always been satisfied with the service. However, in this Little Tokyo branch, I have had my worst banking experience. It has only ONE banker and requires making appointments many days ahead, and the banker was not even there when I showed up for the appointment. This is very unprofessional and makes me to question the quality of service in Chase bank.
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May 2022 by jack tate
After hours, ATM in the tiny lobby is inaccessible to the door being broken.
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March 2022 by Raymond S.
Worst chase bank. Chase needs to change leadership and customer service at this particular branch. Incompetent and not helpful (bank teller Keila) I come here because it's close to my house but I'll have to go out of my way for a different branch from now on. Stay clear away unless you want terrible bank service.
