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August 2024 by Alfredo Portillo
?NOT SAFE DONT COME HERE AND OUTDOOR ATMS NEVER WORK?
I've had consistently disappointing experiences at this Bank of America location. Firstly, the ATMs are often out of service. In my experience, about 75% of the times I've visited, both machines have been down, making it incredibly inconvenient for customers who rely on them for quick transactions.
The branch's late opening hours only add to the frustration, as there's no alternative when the ATMs are non-functional.
The surrounding neighborhood also feels unsafe, with frequent encounters with aggressive individuals. Both myself and my family have felt threatened on multiple occasions. The security presence here is minimal and ineffective, doing little to ensure customer safety.
Overall, I cannot recommend this location. Your safety and convenience are better served at another branch.
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June 2024 by Mayra Cisneros
Open an account weeks ago now I regret it, the customer service is very poor when you go at the window these people are not motivated to work and they treat everyone careless I believe is the community it is at but they should be the professional ones to treat everyone equally not just by race. A black female was supposed to help me but she was giving me attitude the whole time like she wasn’t understanding what I wanted and I never had this issue before, everywhere I go to a bank if Im asking for a money order they always have their safe offer but this lady preferred me going to somewhere else to get what I needed a freakin check from my account with them and I didn’t get that. Wow so racist and unprofessional I wouldn’t go there for simple matter anymore even though the lines are shorter it’s just a waist of time with no good outcome. No wonder it’s always empty they just should have ATMS in this location! This people don’t want to work!
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June 2024 by Joy Wallace
Every time I come here I get very good service and it is not crowded. If there is a line it moves quickly. The tellers are very nice ???!
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April 2024 by Shala Crowley-alexander
It's not safe without those banker to process your money if fraud has occurred
There a security problem online if not care about who taken the money out if your accounts
There has to be during transfer n a password for those theft that walking into the bank like they open your account.
Also and those are theft over the counter. Scammers and hackers are those unidentified clients
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February 2024 by Justin Saba
They treat you like cattle here, not a client or customer.
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January 2024 by Luis Mendoza
Friendly staff extended to help
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November 2023 by steven Gonzalez
Bad service to change a check for 100 that they sent me because they closed my account. They were asking me for a bank card and they changed the other check for 50 as if nothing had happened.
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September 2023 by Anthony Cotton
I'm member, business acct. Sense 1975.came to stop payment on a check, 45.min and still waiting.bad ,bad service. 4 bank employees. Still no help. And there's no people in line .
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August 2023 by GONZALO DL
Excellent customer service
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August 2023 by Truth Teller
Preferential treatment is given to nonblack customers here. The manager Ninette was dismissive when I went to her to report fraudulent activity on my account. She kept referring me to call the fraud department, but they weren’t able to verify my account because of a new phone number. I had the fraud department on speaker phone and the fraud representative was saying the bank representatives needed to verify my account because of the number change. It was still a ping pong game and I don’t feel as though I received quality customer service as a black customer. Even another associate was rushing me along and told me to come back the next week to help with online banking trouble. Today is Thursday and I had already been waiting over an hour to get the issue resolved. I should have read one of the previous comments about the staff being dismissive because that was my experience as well. I specifically asked to speak to the manager and Ninette got another employee to take over and assist me instead.
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March 2023 by Mike Nero
This is probably one of the worst banks in Los Angeles, as far as friendliness and making their customers feel welcomed. I took my elderly parents here, who are 85 and 87(disabled) and they were refused the ability to withdrawal, deposit or transfer their money because of expired ID cards. They have other forms of identification such as insurance, military and other credit cards. They have been banking at this particular branch for over 30 years and plenty of money in their accounts which is being held hostage. I would not recommend opening an account at this bank. TERRIBLE!!!!
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March 2023 by Lygia Gonzalez
Open til 5 pm not too many people.
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December 2022 by Monica Dodson
Preferential treatment is given to nonblack customers here. The manager Ninette was dismissive when I went to her to report fraudulent activity on my account. She kept referring me to call the fraud department, but they weren’t able to verify my account because of a new phone number. I had the fraud department on speaker phone and the fraud representative was saying the bank representatives needed to verify my account because of the number change. It was still a ping pong game and I don’t feel as though I received quality customer service as a black customer. Even another associate was rushing me along and told me to come back the next week to help with online banking trouble. Today is Thursday and I had already been waiting over an hour to get the issue resolved. I should have read one of the previous comments about the staff being dismissive because that was my experience as well. I specifically asked to speak to the manager and Ninette got another employee to take over and assist me instead.
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November 2022 by Tracy Sykes
Horrible slow customer service. No help 50 people waiting for service and only two tellers. They can't even give you a wait time to speak to someone. Been banking with BofA for over 30 years, will definitely be a chase customer after today!! Horrible
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October 2022 by jessie johnson
Fast in and out just to deposit ?
