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February 2024 by alex alex
Bad service
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January 2024 by Gaby Alvarado
I wanted to give positive feedback, on one of your employees, on 01/02/2024 I called the store regarding my battery dying on the side of the road, (freeway exit), Carlos answered the called and I explained my situation to him, and he told me he was just about to go on lunch and that he would be able to stop by and give me a jump, to get me out of a dangerous situation, once he arrived he was successfully able to get my car started, and moved off the road, he also tested my battery and was able to tell me if it was a bad battery, (it ended up being a bad battery). I was able to get to the San Fernando rd Store buy a new battery and get it swapped out, I want to Recognize Carlos for going above and beyond for me especially during his lunch. I’m so grateful!
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January 2024 by Chalex Saychow
I want to give praise and feedback to 2 of your stores. It was 12/23/23, 8:50pm, and my car was giving me trouble and I had to limp the car into the parking lot of autozone 800 S. Glendale Ave. as I arrived at 8:50, I needed to purchase a new battery and motor oil as my car died as soon as I parked. The doors were locked and the employee told me that they are closed at 8:50pm when closing time posted was 9pm. They refused to sell me the items I asked and I pleaded with the employee to call the manager to let me purchase my items. He said no and that the best he can do is jump start me which did me no good because the car dies shortly after. I was from out of town 5 hours away visiting and was stranded. I found the other autozone store down the road at 3071 N San Fernando Rd, Los Angeles. I called and spoke to Ryan (store manager) and told him my story and he and Melvin agreed to sell me the items over the phone and bring the items to me. Long story short, Melvin came out and rescued me. I installed the battery, poured in my oil and got back on the road. Please give recognition to Ryan and Melvin for going above and beyond for their service. So Grateful! 800 store needs to be spoken to.
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December 2023 by Joel Moody
Melvin was super helpful with finding a battery solution and changing the battery in our Honda CRV. Five stars for an excellent employee. We will be back!
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December 2023 by Yolanda Ezell
I came into the Auto Zone today and Felipe M. He helped me right away no wait at all! He was kind, courteous, and very knowledgeable! I needed to replace my battery that was under warranty but had been discontinued, and my warranty was going to run out soon. He took care of it all and I had no out of pocket cost and my warranty was extended for 2 more years! Plus he helped check and top off my power steering fluid. The greatest experience! I would highly recommend this location! Thanks guys!
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December 2023 by Diego A.
My headlight went out, so I went to AutoZone on San Fernando. Mario helped me figure out the right bulb and made sure it was the right color to match. He even went to my car to save the day, because I had no clue how to install it! Thank you Mario and AutoZone for being there.
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November 2023 by Malkoon Malkoon
Came here looking for oil for my car because it was having a little problem. And I met the best possible guy I could’ve met for the job, Melvin. He was so awesome, very friendly and so easy to get along with. He helped me so much and I knew I could trust him, he really seemed to know what he was doing and what he was talking about. Melvin goes the extra mile for the customers even though he won’t get nothing extra out of it. It just seemed like he was really genuine and didn’t mind helping me out. He also helped me find out what and where the problem in my car was and didn’t mind getting a little dirty for the job. I’ll defo come back to this location just to get help from him again if I need it. He made my visit worth it!!!
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November 2023 by Hennesy Paz
Shout out to Melvin!!! He was so kind and helpful. He informed me on so much information and how to maintain my car. Most definitely needs a promotion!
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November 2023 by Dolly L.
I've been there a few times I have received great customer service from Victor. He has been very patient helpful and extremely professional. I appreciate him doing his best in double checking what the issue was with my car , my car needed a spotlight replacement and he was able to help me out thanks Victor!
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November 2023 by James Ryan Lim
I was looking for an item. It shows that they have it online, but when I got into store they said no more. The name of person who assisted me is Julio. What a waste of gas and time. You guys should do something about it. It happened twice already.
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November 2023 by John Southern
I had purchased a set of Sylvania headlights for my truck last year and one of them was defective. Sylvania offers a 1 year warranty and when I brought the package in, Ariel helped me immediately and set me up with a replacement without any hassles, even though I purchased the lights from another Autozone location. This has got to be the best Autozone in LA! Thanks for the amazing and quick customer service! I'll be back!
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November 2023 by vanessa Castro
Im very thankful for the way Ariel fix my problem I was having with my battery I recommend this auto zone in Sanfernando road and fletcher they are very nice .??
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November 2023 by Bianca S.
My car was stolen and the battery was completely dead So grateful I told them the situation and I only lived a mile away Ariel came to my car and gave me a quick jump so I could get to AutoZone for a new battery he found me a new battery, installed it and works great THANK YOU AUTOZONE
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October 2023 by Matthew Anacleto
How can Pick Up In Store be free? Have you been charging us before? And why do we have to wait an hour when the website lists it as in stock? It seems it would be faster and more efficient to just go to the store. Online ordering adds a hour to the process. That doesn't strike you as wrong?
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August 2023 by Neil Prepotente
Anthony Lopez is so very helpful and knowledgeable. He explained everything in details!!!!. This guy needs to move up and be promoted!!!! Excellent staff!!!! An asset for the company!!!
