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January 2024 by Zsuzsanna Sziveri
Good flavors, vegan and gluten free options available.Dietary restrictions: Vegan, gluten and sugar free options
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April 2023 by Steve Hindman
I love BR chocolate shakes. It’s unfortunate that there was only one person working that Saturday afternoon, which resulted in a 15 min wait to be served.
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April 2023 by Alfredo Garcia
Horrible service they need better employees
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February 2023 by Chocolate o.
Ice cream has my entire heart (: Baskin Robbins does it justice! I love the diversity in flavors that they provide, as well as the fact that they sell ice cream cakes! Yum!
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February 2023 by Priyanka Agarwal Shah
Horrible! We had a custom cake order for our child’s birthday ordered well in advance. It’s been TWO HOURS past their opening time and the store is still closed!! Nobody is answering the phone and there’s no way to get a refund. Had to run to another store to get a last minute cake for the birthday kid.GOOD WAY TO LOSE BUSINESS FOREVER!
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January 2023 by Rene R.
great service from the young ladies behind the counter but only 2 choices for no sugar added ice cream. bummer!
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September 2022 by David F.
It is always sad when the employees hate working somewhere so much it just oozes out everywhere. When we walked in the employee stood behind counter at the far end from us while we waited at the display to order, like any normal ice cream store. She never looked our way and pretended not to see us, even when I said excuse me. After I walked to her she finally took our order. Problems started when she said there was no chocolate ice cream. First, there was definitely enough in the tub. I have eyes. Second, she would not get any from the back. Are they seriously out of chocolate? Third, there was a ton of chocolate ice cream in the display. I asked if she could use that. She said no. I asked if I could buy the chocolate and have her make the milkshake. She said she would have to charge me full price for both. But why, since I would be paying in one instance for no ice cream? She refused. This is just absurd. A $14 milk shake? I never ordered my chocolate milk shake, it was so offensive. The store is run down and sad. The employees are indifferent and hostile. The policies are either made up or ludicrously offensive. This store should be avoided. The positive reviews seem made up. They are always rude here.
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September 2022 by Min Yu
The lady working in this shop now is very rude and mean. It seems she is in a bad mood and can’t talk in a comfortable way. Horrible experience ~
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June 2022 by Erika Stone
It's not the first time I've come to this place I bought a pistachio shake and she gave it to me very watered down and I came the next day to buy another one and I asked her if she could make it thicker and she replied that they have a measure so I told her that She was the one who prepared it, so other times they prepared it well for me, she turned around and gave it, it was worse than watery
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March 2022 by Sebastian Kanthak
They kicked us out and refused to serve us because the next shift had not arrived. This was at 4pm even though it says open until 10pm. They were pretty rude about it.
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September 2021 by Samir Shah
Unethical business owner. This store is completely run down and filthy. The customer service is terrible. They are clearly paying for fake reviews online.
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September 2021 by Samir S.
Horrible service. My 3 year old daughter wanted a strawberry milkshake. They said they didn't have anymore strawberry ice cream even though they had a freezer full of take home quarts. I tried to be solution oriented and asked if they could just use one of the take home quarts of ice cream and up charge me a bit. The employee said "No! It is store policy. I have to charge you full price for both!". I sighed and said fine. I paid $14 to buy enough ice cream so they could make a damn milkshake - but that was worth it to avoid disappointing my kid. The worst part was that the milkshake itself was terrible. These people should be out of business. Their store is run down and garbage. C'mon Salt n' Straw!!! Time for you to move it and bankrupt this garbage store. Los Altos deserves better.
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April 2021 by Sophia Y.
This location has the prettiest ice cream cakes. The owner is often there working late at night.
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February 2021 by Lester McKay
Upon entering,I was greeted by an exceptionally polite and happy man. Let us sample candies too. Would highly recommend as I left extremely satisfied,would go again.
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July 2020 by Naama Parnes
Clean, helpful, patient with children
