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January 2024 by Danielle Gershen
I like the location of the store. I've been lucky to always get a nice and helpful person that is willing to help. But they definitely need new chairs for customers to sit on. They are torn horribly.
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January 2024 by Riley Brown
Verizon has declined in both performance and customer service since I've had them as my carrier. My phone broke on Christmas eve which sucked. Carlos made sure my Christmas was completely ruined!! Truly the lowest lying scumbag I've had to deal with at Verizon EVER!!! Not only did he feel it was appropriate to belittle me by repeatedly telling me I am stupid and don't know how technology works. In fairness I'm not super tech savvy, but I've broken enough phones to know the dread of having to set up a new phone. He told me it would take a few hours for all my apps to reinstall. 24 hours later still nothing. I brought the phone back to him 6 hours after I bought it and showed him the Verizon cloud was giving me the error code 10050. He informs me again that I assume I know what I'm talking about and how little I actually know tech and the error code is do to Verizon server being down. Carlos is truly the biggest scumbag! Every lie he told me I caught him in he tried to back peddle and belittled me to cover his lack of character actions!! Disappointed in the service and actions of Verizon and Carlos at this facility!! Truly take your business to anyone else!!
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November 2023 by Keisha Lewis
Exceptional service and care at the Long Beach Town Center Verizon store. My sales person was Tyrone. He was very knowledgeable and patient with helping me find the best phone.
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November 2023 by Matt Clinton
Carlos was super helpful and really took the time to explain all the terms of service. Super friendly employee that made the experience enjoyable. It was nice not to be overly pressured. He really helped me find the best plan for my needs. He allowed me to walk out with a smile, confident of my purchase . The other employees were great too! It was nice to see that they were willing to work as a team and help each other out (grabbing items etc.) Solid service!
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November 2023 by Jason Parilla
Kyler did a great job handling multiple customers! He maintained composure while the store was short staffed.
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November 2023 by Renee B.
Just upgraded my phone. Kyle was amazing. Really helpful. I got the exact phone and accessories I wanted and didn't take long to transfer my info to my new phone.
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October 2023 by Lydia Hunter
We're long time Verizon customers.And have been satisfied with Verizon.We had a Sunday, 9/23 appt and while Kyler was assisting us, other customers would come in, Kyle would excuse himself for a few seconds & acknowledged and friendly greeted each customer , explaining how long their wait would be.Kyle was calm and collected as customers kept coming in, not stressed. Very professional. Seriously, Kyler knows his stuff. Customers buying a new phone takes time. They should expect a wait time. My husband's new phone arrived on Thursday 9/28 and again, We had an appt to pick it up at 6pm, &Kylers service, again was a 10 star in our book. Thank you Kyler . We're very satisfied Verizon customers.
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September 2023 by Melanie Lang
This is my favorite Verizon store to go to. The staff is always super helpful and polite, and are never pushy. My most recent visit was to upgrade my dead iPhone 11, and mind you, I am not the greatest with technology. Kyler was so helpful and explained my options. He answered all of my questions and I was all set with a new phone and accessories in less than an hour. I highly recommend this location!
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September 2023 by Kevin Goddard
Carlos was a pleasure to work with He was very knowledgeable.and took his time to answer all are questions we had about are new phones so if you need a new phone go see him at the long Beach town center
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September 2023 by UC Torrance
Carlos was great and got me exactly what I needed. He was very helpful in getting everything set up for me.
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August 2023 by Em L.
I was having issues with my Apple Watch not having cellular service and Kyler took the time to troubleshoot the issue. He was calm, patient, and personable. His customer service skills are exceptional, he deserves to be promoted. Thanks again Kyler!
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July 2023 by Jeanie Swank
What a great experience! Got all my iPhone issues resolved in one visit. The rep, Carlos was so knowledgeable and friendly and answered all my questions. And found out I came at just the right time for a promotion on an iPad, now the proud owner of a new iPad. Have been wanting one forever. Thanks Carlos and Verizon!!
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July 2023 by Joanne McClendon
Carlos was informative, pleasant , very patient and provided outstanding service. He upgraded all three of us with new product and more.
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July 2023 by Mallan Ponn
Amazing customer service. I was in and out of the store with a new phone. The transfer from my old phone to my new phone was hassle free. Thank you Carlos for making my visit, quick and painless.
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July 2023 by Janeree Orellana
Carlos is very friendly, knowledgeable, and patient! Even though there are closer Verizon stores to me, I will come back to the Long Beach one due to the great customer service.
