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October 2022 by Clare Memoracion
Had an appointment and still waited 45 min to see the nurse for a 2 minutes shot. Receptionist said “ the nurses are all in a meeting “ explain why 6 people went in before me. All 6 people came after me. And some came out of the office while I was waiting. And why I wasn’t I told there’s a delay due to a meeting when I checked in. Horrible experience —- horrible communication skills.
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August 2022 by C N-R
I am very unsatisfied with Sutter as an organization as of late. The last three appointments I have made, some of which have been telehealth, have all been canceled, even appointments they reached out to me to schedule have been canceled.My biggest source of frustration is how long and how difficult it is to get real care within this medical organization. Not only this but only a handful of practitioners have been friendly and attentive, the rest have been quite dismissive.This was all bad enough, however when I finally do get a chance to come in I get treated noticeably differently and arguably more poorly because I am not vaccinated, this fact being due to a MEDICAL condition that is known on my record. Regardless of any political or social feelings you have about vaccination status it is not okay to treat someone poorly because they aren’t able to do what you can and that fact alone speaks to the character of the people who work here.I will definitely be looking for a new practice and organization as a whole.
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June 2022 by Dax Groves
Extremely disappointed with their billing. I've escalated to the highest level and my situation was not resolved.
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April 2022 by Chrissy Nakamura
I am very unsatisfied with Sutter as an organization as of late. The last three appointments I have made, some of which have been telehealth, have all been canceled, even appointments they reached out to me to schedule have been canceled.My biggest source of frustration is how long and how difficult it is to get real care within this medical organization. Not only this but only a handful of practitioners have been friendly and attentive, the rest have been quite dismissive.This was all bad enough, however when I finally do get a chance to come in I get treated noticeably differently and arguably more poorly because I am not vaccinated, this fact being due to a MEDICAL condition that is known on my record. Regardless of any political or social feelings you have about vaccination status it is not okay to treat someone poorly because they aren’t able to do what you can and that fact alone speaks to the character of the people who work here.I will definitely be looking for a new practice and organization as a whole.
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January 2022 by Ana Allison
We have been with Dr. Morrissey for many years, and we really appreciate her. However just last week my daughter had what we thought may be food poisoning. The advice nurse asked if we had her vaccinated for COVID, and I told her no. She made me feel terrible for not doing so. She then tells me there is nothing we can do and that if she gets worse to go ahead and call back and they can see her in the office. Well three hours later my daughter was worse, when I called the office again the front desk told me that I should just take her to urgent care or the emergency room because they were really busy and couldn’t get ahold of the advice nurse but that they would send a message over to her and she would return my call, I never received a call back. She did have food poisoning and last time I checked nurses were supposed to be helpful.
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April 2019 by Alison C.
This review is for the x-ray department. Have been trying to get an xray for all week now, on my lunch. Yesterday the wait was more than an hour, but the waiting room was completely empty. Technician said "we're here from 8.30-4.30 every day". OK. Today I showed up at 12.15pm, again on my lunch, and the sign says "will return at 1.35". Ridiculous.
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April 2019 by Suz V.
I have been going to internal medicine at Sutter in Lincoln for eight years. Recently my PCP left and I had an interim physician Dr. Posten who was excellent. I am now seeing Dr. Tayal. She replaced Dr. Raj. I like her very much and have found her to be very conscientious and detailed regarding my care. I like the Sutter system because everything is in the computer and referrals and records are easily acquired when seeing specialists. I love the online system for patients. I often message my doctor with a question and receive a prompt response. I also make my appointments online and review my test results. The staff are very personable and courteous. I can make an appointment at the lab if I want but the wait has never been more than 10 or 15 minutes. It is right next to the doctors office.
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November 2018 by Charles H.
Another post for Sutter. Unfortunately service has gone even lower than before. What happened: there are many reasons for one star here are my main ones: 1. Not enough staff to handle the patients, 2. You will get a PA most of the time if not every time, 3. Sutter app, 4. They have not been transparent. They need a stronger process with more doctors. I can't emphasize this statement more. It's clear Sutter puts patient health second to profits. Between my wife and I we have been in to Sutter around a dozen times this year. We have been seen by our doctor only once. The Sutter app is a joke. It doesn't even allow you to access past emails. Moreover, when your trying to find an answer to something they have started to close the chains in the app just to have to start a new one. Really bad communication. Sutter collects millions of dollars from its patients. It would be nice to not feel so much like a sheep in there process. Honestly, it would be nice to just be herd and well taken care of. Kaiser we miss you. My whole family is making the move with us next year. That's about 25 people. Can't wait to move:)
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September 2017 by James Carnine
They do good work. Crowded in the mornings.
