“David was very polite and friendly. He did an amazing job and the phone looks brand new again! The best part! His prices are REASONABLE!!!I highly recommend D & D for any iPhone repairs you need!”
“Emmanuel was simply amazing. Perfect customer service..extremely patient when transferring my ATT account over to Cricket plus dealing with my IPhone & connecting me to the free MAX yay ??. Marco was super helpful as well. I think these guys are great assets to your company.”
10AM - 7PM
805 E Ave K Ste 109, Lancaster
Mobile Phones
“Elizabeth was very knowledge and helpful when switching from one phone to another. She was able to transfer all of my data & contacts, as well as all of my apps. I really appreciated her help!”
“Hey I'm real sorry for the ugly review I left. I probably forgot to take my psych meds. Or maybe it wasn't actually me. I have no recollection of writing this review and my accounts were compromised. Access providers likeT-Mobile, and Metro. AllGoogle andyoutube, credit cards, bank accts. Also business numbers and the subsequent leads. Not to mention $10,000+ in lost and stolen merchandise and tools or machines. The reason I'm saying this is maybe it was this person or group of persons who have pretty much targeted me for what, I did not know. Now it seems obvious why they would target me, ....that was a disappointing reflection of character and anyone who read that would think so as well, irregardless of fact or fiction in the recounting of details....I would not care to make acquaintance with myself. And how is my opinion of Metro now. Metro is pretty good all around. My experience is that they're really not terrible on anything and some things are pretty great. Good service, and really, I can say after having way too many dealings w different access providers so”
“Victor and Juan helped me get my new phone line set up today and they were both absolutely fantastic!!!!!!!!!! This Metro T-Mobile is the best location we have ever been to!!! Very quick process, great selection of phones and accessories, extremely helpful, very clean store and all Covid regulations were being followed completely but respectfully!!! We felt extremely safe being in this location, and look forward to doing business with Victor and Juan again!!!!! 10+ Stars!!!! Thanks again guys and wishing you a successful, happy, healthy and safe New Year too!!!”
“I went there with my wife's cousin who uses T Boost Mobile he still has a lot of problems with his phone I keep taking him back they keep trying to straighten it out I don't know why he uses that company if he has that most problems but that's his fault”
10:30AM - 6:30PM
838 E Ave K, Lancaster
Mobile Phones
“My sons phone was lost and they told him for$50.00 it could take up to 3 or 4 weeks to be replaced. Lucky the guy that found it called my husband and returned the phone.”
“Yea he's cool but you could get it done cheaper at the Walmart on valley central way he charges to much the thing he was charging me 100$ for the people in the Walmart on valley central way charged 75$ but he's still good at what he does. He has good service to your in and out but that's any phone shop really. And he has a nice selection of phones all though they expensive as hell might as well just buy a whole new one but I digress.”
“Brandy and Carmen are amazing ! They helped us with our issues right away with knowledge and proficiency. I recommend anyone who wants good customer service and great coverage , these are the girls to come to . Cricket wireless on Ave I”
“Ask for Adriana, she's literally the best. She made the process of changing providers super easy. Her customer service is top tier & her energy is a plus! Thank you Adriana!!!”
10AM - 7PM
853 W Ave I, Lancaster
Mobile Phones
“The girl that serviced me was great, she took the time to really give me her full attention and made sure i understood everything.Never had some one so helpful. Truly will only be going there for my cell phone needs.”
“Victor was a great help telling me and my friends about exclusive plans that no other t mobile store had informed us on . This is the kind of customer service you should expect from an every t- mobile store . If you wanna look for great deals look for Victor personally .”
“This was my first time at this location and let me tell you I am very pleased. Great customer service and they took the time to explain everything in detail. Got my phone and accessories at a very good price. Definitely coming back”
10AM - 7PM
606 W Ave J, Lancaster
Mobile Phones
“Priscilla is hella dope n awesome. She helped me with my insurance claim and she gives great conversation with people who are irradiated and she's very people oriented. I'm moving to WA next week and hope she gets acknowledge for her Work ethic and bright attitude”
10AM - 8PM
2002 W Ave J, Lancaster
Mobile Phones
“Jose was super awesome! I needed help upgrading my old iphone 7 plus to a brand new iphone 14 pro. He stayed late pass closing hours to make sure I receive the best products and promotion available for my new phone. Jose displayed what a great example of top notch A+ customer service looked like. Thank you again Jose!!!”
“It's a great place to handle your phone business. They are always fast, friendly, and very patient making sure to tend to all customers needs. Never have I gone to this location to see it too busy.”
“Great service and great people.The charging port on my iPad stopped working and Marcello was quick to fix the issue by replacing the port itself. For some reason after receiving the fixed iPad it began to malfunction again. So I took it in to Marcello. He was kind enough to identify the problem and fix the issue once again free of charge. It was greatly appreciated. Thorough and excellent service.”
“I've had good experiences at this store in which the staff has been able to effectively resolve my phone issues. However, I had an incident with an employee here recently. My issue started with a broken hot spot that I had gotten a replacement for. The Metro PCS phone customer service was attempting to charge me $50 to activate the replacement. I decided to try to get the activation done at the store. A woman with long eyelashes told me they couldn't activate the hotspot. I would have to call customer service again. I told her about my previous experience and the attempt to charge me. She said they were going to have to charge me regardless. I went to my car and called customer service. The phone rep was able to activate the hotspot without charging me. I went into the store to let the woman know that I had managed to activate the hotspot without getting charged so that she would know the next time someone came in with a similar issue. She was assisting a pair of customers with an activation. Another employee asked if she could assist. I said I needed to speak to the other woman, but I could wait until she was finished. She said she was about to go to lunch. I said that what I needed to tell her would only take a minute, but I would wait until she was finished with her customers. After 10 minutes, she finished with her customers and went directly into the back room. I waited a few more minutes, but she did not return. I asked the other employee if she had just gone to clock out for lunch. She said that she had actually clocked out 10 minutes earlier, but stayed to finish up those customers. "I tried to tell you." This raises some questions. Is this store forcing the employees to work through their lunch? Did she volunteer to keep working, even though the other employee could have taken over for her? (There were no other customers in the store.) Was the employee avoiding me because she thought I was going to yell at her? I don't know because I had already left. Good customer service includes listening to your customers, even if you think you're not going to like what they say.”
“My family and I went to Verizon last night to switch over from T-Mobile. I must admit I’ve never had such a pleasant experience at a phone company. The atmosphere was very welcoming, Javier was extremely kind and knowledgeable he got us a great deal. He was extremely patient with us. We also got assisted by his manager who was very kind as well. My family and I thank you both so much for the experience we had and the laughter.I would definitely recommend asking for Javier when you go in!”
“Great store. The store is never gross like Walmart, the employees aren't unhappy&rude like at Walmart&their products are great. Except their clothing that has completely gone to crap regarding style&texture. The slushes made target the best! So with the horrible clothing&a Starbucks (that's more expensive than the one across the street) takes the 5 stars down to a 4.”
“Came here all the way from the sfv looking for an IPhone Black Friday promotion that no one in my local Walmart could help me with. Bret the cellular specialist was super knowledgeable and was able to set me up with exactly what I was looking for. Where usually I had to explain the promotion to the employee, he knew exactly what I needed and gave me the best deal possible. Best customer service I've had at a Walmart.”
“Just want to give a wonderful recommendation to Rochelle Routhier the customer service rep at Spectrum on Ave K in Lancaster Ca. She was very knowledgeable and helped me for all my needs. We need more service reps like Rochelle who cares about her customers. Great job Rochelle 5 st”
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“SHOUT OUT to NICOLE the store manager who managed to help me with my new phone and SOO much more! She went above and beyond to get me out the store with a smile on my face! She has EXCELLENT customer service and answered all my questions!! Thanks once again Nicole for all your help! ?”