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January 2024 by Edgar Juárez
Took the gf to do some shopping, staff was attentive and they had great prices
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January 2024 by Tatiana W.
As a person who use to work in retail one thing you do not do unless there is no one and I mean no in line is let a person leave from one register to go to another. What I mean is there was two ladies and a child at one register with cashier C, when cashier D was done and looked at me as I proceeded forward one of the ladies left cashier C and went to D. Cashier C tells me the lady was also in line. Honestly I didn't say anything because I was ready to go. When you have a long line of people you never let this happen. They should of told her she had to wait with the person she walked up with because once you leave the line, you are not in line anymore.
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November 2023 by Carlos Ordonez
I was shopping for my wife and daughter. I felt very intimidated walking in but Natalie was very helpful. She understood what I had in mind and helped me she went out of her way to find the size I needed, she was greatI even bought cologne I didn’t know Victoria secret sold men’s cologne. I give this place a thumbs up in my book
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November 2023 by E V.
The few times I've been here, there was never anyone in the fitting room area. The doors are locked and the associates need to open it for you, but they always take forever to come around. Most of the times, I've had to go out and look for the them. When I do find them, they're just chat chatting with each other. What is the use? Just leave them open if you're not going to tend to the customers! Why do we have to wait forever!
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October 2023 by DaiShayon J.
Melissa was amazing!! She spent so much time trying to help me and mom figure out a refund. It took longer than it should and she was so patient. She has to be one of the sweetest and helpful people I have ever had the pleasure of interacting with at this store.
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October 2023 by I. K.
The girls here are amazing. I am glad Amanda assisted me throughout my shopping experience.
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September 2023 by crissy mc
Use to be my favorite location but each time i go it gets worse i really wish i got the girls name but she is the smallest one there with the short blonde hair she had a bad attitude today few visits ago the tall dark haired 1 had a bad attitude if u hate ur job quit it dont take it out on the customers. I'm done with this location
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August 2023 by Shirley Taylor
Love this store. Great Customer service!
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August 2023 by Ernesto P.
They were helpful and friendly mom and aunt got everything they needed and everything fit perfectly
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July 2023 by Rose ..
I would love to give a big shout out to Tania & Cassie they're the best and truly care about there customers they went above and beyond to help me find the perfect item with a 2 month old receipt very helpful I would definitely be coming back!
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June 2023 by Jenny Osoria
The girls on the PINK side looked annoyed when I asked if I could be measured. When I came out of the fitting room the girl assisting me was assisting someone else so I called over someone else to help me find a different size. She opens the drawers says oh sorry we don’t have your size order them online slams the drawer and walks away. I reopened the drawer looked in it myself found my size in 3 colors walked over to her and told her look I found them I’m ready to pay she points to the other side and says go pay over there. Horrible costumer service! The girl with orange hair should really get retrained.
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March 2023 by E BM
The worst victoria secret store! All the staff is rude! Specially the "manager" Kendra, horrible customer service, she was very judgemental thinking I was not able to speak English and said it in a very sarcastic way! Wow victoria secret having prejudice workers at your store! Then the cashier that was helping me didn't even know what she was doing and to top it off they didn't have gift cards envelopes. ?,. Never ever going back! Too bad I can't give negative stars to this nasty store!
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March 2023 by Arlester Lavine
Sabrina and Pattie did an awesome job very very helpful. Very very attentive and Victoria Secrets. Nice, that’s real nice.
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March 2023 by Sevil Y.
I would say thanks a lot to the best person in Victoria's Secret Lakewood named Ashley!! She is lovely and so much care about her customers and also way too smart.. Thank you again! S.Lundy
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December 2022 by C Morris
This 5 star review is for Sabrina. Sabrina is an example of superior customer service. I went with a sibling who purchased, returned, exchanged, and asked for online lookup to see if items can be purchased online. We spent roughly 30 minutes at the register. Not once did Sabrina huff, sigh, get an attitude, seemed annoyed or rushed my sibling. Also, I need to mention, Sabrina also answered the phone and answered all the callers' question. She did all this with a smile and patience. Sabrina you were fantastic and others can surely learn from your exemplary and professional customer service skills even when the line is super long and the store is super crowded. Thank you ?
