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February 2024 by Ed G.
DO NOT GO HERE! The fat girl that supposably helped me out, couldn't help me cause I had a hold on my account. When she called the help line to assist me further they couldn't help me as well, ether cause they spoke very little English or the fact is cause something was wrong with their systems they said. BS, I think what was wrong is the lack of communication with their customer service! Then the fat girl with the black hair tried to sell me Verizon internet saying it gets up to 1000 megs (highly unlikely, cause I had Verizon internet a while back and the most I got out of that tiny little box was 350 megs, don't let them fool you into buying this junk, go to Spectrum or Frontier they have Fios and Cable internet, and with the rain you still get better streaming quality than Verizon)! Overall the customer service sucks big hairy balls, Verizon connection on the phones is great, but their internet & customer service support sucks badly! The sad part is I had $1300 on me and the iPhone 15 Pro Max 256 gig was $1256 with tax, yet they wanted to sell me A LOCKED phone if I was to purchase the iPhone. People if you are buying a new iPhone DON'T BUY IT FROM HERE! Get your new beautiful iPhone from an Apple store I know Cerritos Mall off the 605 on south street has them and for the same price and will sell it to you UNLOCKED! APPLE STORE TO THE RESCUE !!!
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February 2024 by Hype Sauce
Always good service and fast service
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February 2024 by Monica S.
Unless you're there to buy a new phone, they won't help you. Had some questions about my plan and the guy refused to check my plan and told me to call Verizon.. their customer service has really gone downhill.
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February 2024 by Marc N.
The representative Eslin was a great help, she recovered my phone number and my account. Her colleague showed me a great tip to secure my phone. Thank you again
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January 2024 by bajabltz
Friendly service
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January 2024 by Michelle Valdez
I'm really upset I went here to get 3phones for Christmas walked out with 2 and one was to be shipped to me. We told Antonio that the space number was missing on the shipping address which must be a glitch in the Verizon system since I get all my correspondence in the mail just fine. He acknowledged it, we also got the home wifi onto that I have been with Verizon for years and never had to wait this long for a phone. It is now 12/30/23 and still no phone and doesn't show that it shipped just that it returned to sender. I've called several times and nothing has changed. customer service is great at this location but Verizon your system needs to upgrade or change if you say you are going to ship the next day to a customer then do it.
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December 2023 by 88jmap
Make sure you read the signs for check in. I didn’t but the staff was friendly enough to let me know and check me in to pick up my online purchase.
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October 2023 by Masoud Rezaei
The worst customer service EVER, came in yesterday to get my phone fixed, they said that I need an appointment and I have to come back tomorrow to see the technician, I made an appointment for the next day and had to react work for it, just left the store without getting my problem fixed, the MANAGER said: we don’t have a technician here and I don’t know who told you that, TRAIN YOUE EMPLOYEED AND STOP WASTING CLIENTS’ TIME, he was rude and disrespectful
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September 2023 by John T.
Shitty service. Checking in doesn't mean anything. They are slow, help people out of order. Don't come here
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August 2023 by Bill B.
As I had mentioned in the prior review, their customer service leaves a lot to be desired. In addition, I had signed up for a brand new phone going to get a $400 trade-in guess what instead of simply giving me the $400 to my account they have amortize it over three years Now that is creative financing. In addition I was told I would qualify for a 30 day free trial for their Internet provider. They didn't turn out quite true. They merely billed me for $50 for the unit and when contacted Verizon said yep nope no 30 day free trial, no doubt about it. They have suspicious business practice and underhanded the next time I need to buy a phone it definitely will not be through Verizon and his unfortunate because I have been with him for a long long time but that didn't matter I still got well. I'll let your imagination figure it out.
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August 2023 by Smile Love
Daniel was extremely patient and helpful. I had some issues with the Verizon online website and my home internet account. He took his time to explain everything and informed me other ways to pay my bill. He also informed me of good deals.
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August 2023 by Sarada Labauve
Just looking for a good deal..very expensive...looking for a charger that fit an Apple phone....WOW....20 for the charger and 29.00 for the cord that too much....REALLY.
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August 2023 by Cameron Burtt
Shout out to Daniel for helping me and my 80 year old Aunt get a new phone and landline set up. We needed all the assistance because both my aunt and I are terrible when it comes to using technology. Daniel took very great care of us!! Thank you!!
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August 2023 by hikama
This didn't happen to me but I was a witness for a customer after the store manager Rebecca threw her out of the store for simply going in there to ask for help with some kind of collections issue. That was not the Customers fault as the manager was on speaker speaking with customer service so I could hear everything that was happening. (Did the manager really have to put all her information on speaker?) I actually feel sorry for the customer as she had no help from this manager who within the whole process was unnecessarily and extremely rude to her. The manager should not manage, she is an embarrassment to the name manager. As a manager for a big company for 17 years, this was a terrible way to do your job. Rebecca clearly needs better training and maybe some empathy. I will not be returning to this store.
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August 2023 by Ren Godinez
Shout out to Rebecca the manager for kicking me out of her store after asking various times for her district managers information which she refused to give. One of her employees did fraud on my account and instead of helping me, she decided to kick me out. Thanks Rebecca! This store only cares about commission and numbers. My credit was dinged 160 points due a "system issue" from one of the employees working here. Avoid this place.
