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March 2024 by Sandy R.
My brakes were squeaking and I brought my car to the dealership. Three things "needed" doing, total would be $1350. Called Pep Boys with list, they did all three and it was between $600-$700 dollars, and done same day.
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February 2024 by Randall Fuerst
These guys are always courteous and helpful. Very good place to go!
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February 2024 by RICHARD MALLETT
Very efficient friendly service at this location. I have been here once before and it was the same. My oil change was completed In a timely matter. I asked about coupons and the front desk person found found one for me as I couldn't find one myself on the website.
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February 2024 by Brian Candy
All of the guys at Pep Boys were awesome and very very kind!
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January 2024 by David Brown
Kayla let me know as soon as the technician had assessed what was needed on my vehicle, and gave me an accurate estimate of the time that it would take. The work was first-class, and the vehicle was clean when they gave it back to me.
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November 2023 by Eric Chiang
Great service from the front desk. Very respectful and professional. Came in with a nail in my tire and they fixed right away.
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November 2023 by David Wise
Hard working technicians along with great customer service keeps our vehicles running good and reliable. Keep up the great work keeps us on the road safe and dependable.
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November 2023 by James Boror
Karla and all the other staff members that were here since 15:30 , Everyone has helped on the rotors, brake pads, and the Blake fluid flush. We had problem after problem here with the car and we had them resolved by the team here. They stayed late to help with our issue after issue, talking to us, and updating us with every problem and solution. The team here is generous and they are lovely people if you approach them with kindness and a sense of understanding of how much they really can do. Thank you for all of your hard work, I can definitely expect myself to come back for my car problems and my girlfriends car as well.
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November 2023 by Donnie Lewis
Very well organized and have always updated the status of my vehicle.I have taken my vehicles to this location and they always did a great job.
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October 2023 by James B.
Karla and all the other staff members that were here since 15:30 , Everyone has helped on the rotors, brake pads, and the Blake fluid flush. We had problem after problem here with the car and we had them resolved by the team here. They stayed late to help with our issue after issue, talking to us, and updating us with every problem and solution. The team here is generous and they are lovely people if you approach them with kindness and a sense of understanding of how much they really can do. Thank you for all of your hard work, I can definitely expect myself to come back for my car problems and my girlfriends car as well.
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October 2023 by Celeste G.
I needed brakes so went to Pep Boys because they offer high quality products and warranty their work and offer credit card if needed. I also got a discount for fall so while I waited 3 hours they offered a comfortable waiting area, free coffee, a restroom, and TV. There are other businesses around and food so there are other things to do while waiting and staff is professional, knowledgeable, and gave me a discount I didn't know about, so, I give this pep Boys 5 stars
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October 2023 by Charles S.
Always have what you need my go to place for accessories and small items for my vehicles
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October 2023 by Syerra C.
Had an appointment for an oil change at 2:30, didn't leave until close to 5. I decided to wait with my vehicle and after 2 hours I decided to go outside to see what they were still working on and the guy is just sitting in my car on his phone. I didn't say anything to see if maybe there was something he was looking at inside the car, nope, just on the phone. I'm guessing he spots me or heard me talking on the phone about how I've been waiting forever so he jumps out of the car and immediately afterwards someone comes to tell me that they're finished. Then they suggest a number of other things I should have done, no thanks, you think I'm waiting here all night? I've never had an oil change take over 2 hours. The guy who rang me up at the end was very kind but I definitely won't be back.
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October 2023 by norm toma
Pep Boys Lakewood is where I had my car serviced. On top of the requested service, they made recommendations for other service items and were not pushy about what I should chose. The advisors there explained details to my questions and were very courteous. It's been some time since my car needed more than an oil change and I was not expecting such great service for my tires, breaks, and a couple other things. Great job Pep Boys.
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October 2023 by Marc Fox
The manager here, Carla, is mean and uncaring. Further, she is unknowlegeable about cars and has no business being a service advisor. She does not care and will not help you. Horrible service. I will NEVER come here again, thanks to Carla.