November 2022 by Jim Manion
Like the self check out, as the regular check out takes a long time.
August 2022 by Gerardo Daniel Viera
For the Pharmacy department it's One of the Best! Not withstanding their other products are a bit overpriced! Just a tad bit too much for my pockets!...?✌️❣️?❤️
August 2022 by Don InArizona
I have been doing business with CVS for the better part of 17 years, they used to be not the other side of South St. so this will bring into perspective what kind of a time stamp I’m speaking from. Some of the finest people I have ever met are dedicated to the their craft, and provide some of the best customer service anywhere anytime, in an occupation that requires perfect patients and focus, I must say Christie, Tabatha, Jason, Hihreen, (hope I’m close with spelling her name right) & Sofia.They have a hard job thats stressful in many ways, I as the customer am grateful for these well chosen associates of CVS pharmacy in Lakewood. You have heard the phrase “when the going gets tough, the tough get going! This is true with Christy, we love her and hope for her to accell and make it to the top! She has been at this CVS before I was a customer of this store. thats about 16 hears ago, Lynn and I are always glad to have her on our side, now it time to say some nice things on her behalf and its long over due.Many of us don’t sit down and do these surveys because it takes time to write em and post from a recipe that we either lose or just accidenetly throw out I’m just as guilty of this as the next guy I’m the worst procrastinator too.Jason is another fine gentlemen that has gone the extra mile for my wife Lynn when things were difficult with the communication lines with doctors and their personal staff Jason took the extra time on several occasions to get the job done so Lynn could get her meds right and on time too. Sofia is always greeting us with a smile at the drive thru she is quick accurate and focused on what she is doing but still has a cheery way of making the customer feel good about the visit to CVS.Tabatha is always cheery and focused she keeps a good memory as well with birth dates with us locals, she has always complimented us on our pets when we all make the drive thru. Hihreen always has nice things to say and is quick with the transaction and focused on her job, she is as cool as a cucumber sharp as a tac! we are happy to see her as well. Oh Karla my appologies I cant forget her she is another pleasant lady here we enjoy her help at the drive thru window just like the rest of the staff Lynn and I think the world of Karla too.Thank you all for your help I may have missed some of the other associates at this particular CVS pharmacy but everyone is always good to us whether its in side at the counter or the drive thru, its nice to get our medications accurately and safely.The only thing I don’t really care for is the continual change in your automation system, its getting harder for some of us to keep up with the changes… I can’t imagine what its doing to the employees always having to keep up with it. thats it for now, we will continue to do the surveys a bit more often.Kind regards Lynn and Don Rosenthal Lakewood, CA.
July 2022 by saul benavides
The last time I've gone nobody can help me buy items that are locked up. The last time I waited 20 minutes. Its unbelievable the horrible customer service.
June 2022 by Curt S.
Horrible customer service. Was unable to find any staff to open case to purchase razor blades. Emplyees ignore the automatic paging system for customers to get help. After waiting 15 minutes total and theee pages, I left in fustration.
June 2022 by Ce6ric 6.
The workers are so kind and hard working I feel like they don't get enough appreciation
May 2022 by Chet Shugarts
Worst CVS drive thru I 've been to. Waited 20 minutes at the drive thru window before they finally decided to ask me what I need. They saw me and ignored and did not say a thing.
February 2022 by JG
Overall helpful and great people too see when you walk thru their door. A good place to shop.
January 2022 by AAM3 JCD
I went to this branch (Siuth and Pali Verde) Dec 29 to print photos. I write to give credit to Monira (I asked for her name because I was impressed that she took time to assist me). She was a bit busy at the counter but when there was no line she came to help me out with my concern. And she was knowledgeable and most important, patient and pleasant. When I lined up to pay she was about to leave for her lunch break. Still she made sure I had made the size and dimension I wanted.Great customer service
December 2021 by Jacob Hernandez
Tried to call and schedule a booster, number wouldn't put me through to anyone in the pharmacy. Showed up to get my "free" booster and the tech just gave me a blank expression and said you need an appointment. I explain3d about the phone and all he and the manager had to say was, "well you have to make an appointment", even after I explained the phone issue.
December 2021 by Sara L.
This place is a joke. Want to drive through and grab your RX? Cool just wait 20 or so minutes for the person in front of you to wait for their rx to be filled. Have an injured kid who can't walk? Cool just drive thru and try and buy pain reliever through the drive thru ( like the large sign hanging on the drive thru advertises) for them to tell you "they don't do that" you advertise you sell OTC meds through the drive through but you don't? Oh. Ok then. So 30 min later you will still have to go into a the store and get what you need. If you're wondering if I called the I inquire about why there were people just waiting for their rx in the line, I did. The lady so nicely screamed through the phone "ITS BECAUSE WE DO COVID TESTS NOW IN LANE ONE!" Um ok but I'm in lane 2 so.. they just left me on hold. Fun times.
November 2021 by Maria Garbiero
A great store. I’ve lived in the area since 1977, visiting the same stores and changing occasionally due to not finding what I’m looking for. I have known most of the long and short term associates employed at CVS and can say they are all excellent most if not all of the time. I never rate them bad for a single bad experience that can happen due to special circumstances, we are all human, but what counts is their overall commitment and service to their customers.
November 2021 by Mia K.
The worst cvs ever! If i could rate it with a zero star I would. I went there for a covid test and the pharmacist called me on my cell phone blurting out instructions so fast it is confusing. Only when I asked for her to speak slowly, that she slowed down a bit. Then, I got yelled at cause they thought i dropped the nose swab. This is not the way to treat a customer who is not feeling well! After my test, they just said drop it in the white box just hanged up! RUDE!!!!
September 2021 by Luisa P.
Picked up my Mom from her eye doctor appointment. I called this pharmacy to get a status on my Mom's new Rx. I was put on hold for 20 mins. With my call still on hold, I decided to drive from my Mom's eye doctor to their location (another 20 mins). A girl came to the drive thru window and told me that the drive thru window was only for Covid testing (there was no sign) and for me to go to the other side. I got to the other side and the girl told me that the Rx was not ready and that she can get it ready in 15 mins.
September 2021 by Valerie H.
Pharmacist has terrible customer service. She was dismissive and I understand that lunches have to be taken but she was unable to answer questions or direct me to any tech that could help me. Useless lady.