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March 2024 by Tabby L.
Dirty Store with Horrible Staff. I went into this location this morning at 715. The store is dirty, disorganized, and poorly stocked. I was the only customer in the store. I limped in for a heating pad. The 2 store employees did not speak but followed me from aisle to aisle watching me as if I'm going to steal. Mind you, I'm limping. No one offered any help or asked what I was looking for. Just kept watching and looking like I was going to miraculously pick up speed and run for the door with a heating pad. Got to self check out and the older black lady all if a sudden needed to stock something right where I was standing. It took all of me not to cuss her out.
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December 2023 by Nia L.
I love this cvs has a drive thru. I order my px online and pickup is easy! I've been coming to this location for years
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December 2023 by Everardo P.
CVS in Lakewood, CA on Palo Verde and South - trouble service for my wife. Never had it happened before until now. Requested help 4 times in the allergy aisle, and no one came. Went to the check out, and the employee told her to go ahead and check herself out and got on the phone instead.
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November 2023 by Marita A.
This is in regards to the pharmacy department. Super incompetent and unprofessional people here. My mom has been with this pharmacy for the past 10 years, w no problems up until the last couple years... it seems like it's a a whole new staff so this may be the reasons they are worse. not many individuals may know proper use of injectable insulin, but it's definite a pharmacist should know injectable insulin needs needles. for the past 2.5 months they have been refilling my moms insulin without needles. When we let them know, the reply they need a doctors order, we get that and they incompetently refill the insulin again but with NO needles. This is playing with my mothers life! i've gone in and so has my dad and even called to let them know they continue to refuse to give my mom her needles. which under her insurance coverage and prescription should be included. This is unacceptable and they are so unprofessional, they laughed on the phone w my mom when she called to let them know they forgot needles again. If you care for your health or your parents, move their lifesaving medications in the care of someone else
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October 2023 by Jasmin R.
They charged me retail price on an item less than a week ago. & I wanted to exchanged that DEFECTIVE item they sold me for an item that is 2$ difference. But since the defective item is now on sale now they only want to refund the sale amount only. Making the difference of $12 not $2 plus tax.
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September 2023 by Gail T.
I came here to pick up my online order a couple of months ago. There was an issue with it, but Yvonne handled it professionally, promptly, and very courteously. With customer service like that will keep me going to this CVS.
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September 2023 by Gail T
I came to this CVS location for an online order pickup. The customer service here is outstanding. There was a little issue with the order, but Yvette took care of it courteously, promptly, and professionally. This kind of customer service will keep me coming back.
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September 2023 by Ron Hamilton
Automated message states that the med would be ready 9/1. I called pharmacy and they said that my order was ready now 8/18
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July 2023 by Dari Podoksik
I walked to CVS today because I had $9 extra bucks expiring soon. I was looking at Wet and Wild eye products and they had a sign saying spend $10, get $5 extra bucks. So I spent $10 and change, got $9 off, and received $5 off my next purchase. Isn't shopping fun??The checker was very nice and helpful.
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July 2023 by Michelle Hargett
Very friendly staff and the mgr was so helpful!
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May 2023 by Joey Hayashi
The self service machines always seem to have a problem or always need service. Employees are great, excellent service and always seem to be busy.
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March 2023 by Josie C
Don't buy gift cards there! We put $30 in one and gave it as a gift. When the person tried to use it, funds were depleted. Transaction history showed it was used the day after we bought it.
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January 2023 by John B.
This CVS has had a complete - and unwelcome - staff turnover in the last year. The service, especially in the pharmacy has really gone downhill from where it was for years.
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November 2022 by Robert R.
Worst treatment over several occasions from issues with their pharmacy and not having my medication when they text you it's ready is a joke so dissatisfaction and only tried it again and again only because it's walking distance but in the end I should of drove and went anywhere but to that store that has horrible management hence the horrible experiences
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November 2022 by Amy N.
The Customer service in the Pharmacy is absolutely horrible!!! I have been on hold for 20 minutes waiting for the Pharmacy to pick up the phone. There are very few friendly associatesat the Pharmacy. Need to improve customer service really bad.
