9AM - 5PM
29420 Hunco Way, Lake Elsinore“Nobody ever wants to deal with the need for a service like this, but there does come a time (when that person wants more than just disposing of their pet). We were away from home on a short trip when we were notified by our DIL, who had stopped by to check on our dogs, that one (of three) had died in our absence. He was the youngest so it came as a shock to say the least. We were unable to return home to deal with it ourselves and she contacted a few places, with West Coast Pet Memorial Services (Lake Elsinore) as the only one stepping up to the plate to assist in a timely manner (one other outfit was willing to at literally x3 the cost). The little guy was picked up and the DIL told us the employee who arrived was kind and professional. A pet can be taken and dropped off at the facility by yourself, but we were not about to put her through that and never made the request of her to do so. We returned home two days later, on a Thursday, and were provided the info about West Coast. We looked at their site to determine what we would desire for them to do with the remains. Upon calling them the woman I spoke with was empathetic, acknowledging the emotional aspect of making decisions, and advised us to take the weekend to come to a consensus. We did just that. I called back on Monday and explained we wanted a solo cremation, which included a cedar box urn (they have many to choose from, for an additional price) and paw print on clay. The price was reasonable for the overall pickup, transport, cremation, urn and paw print. We picked up the remains and paw print three days later. The urn and paw print are both beautiful, which is appreciated. It has been two months now and we are both slowly getting over our loss. I appreciate the service we were provided and plan to use them when the other two pass away, with one potentially happening in the near future. This business is recommended by us.”
“Great spay service, not so great add ons.
Staff was lovely, my girl was taken care of well.
My only gripe is the add on service. I purchased, post op sedation, pain meds, cone, and nail trim. There is no point in purchasing the post op sedation, they give you Gabapetin which does nothing. My family is experienced with this drug, we’ve given it to her in the past at a much higher dose, she’s almost more energetic on it. The cone hardly fits and flops around, just order one from anywhere else. I would avoid these addons.”
“A huge thank you to Dr. Tsou.and Dr. Ables who have taken time to care for Marble when my fur baby was feeling really bad along with the assistants Alli, Dean your team is the best they come. We appreciate you all, both Marble and Nuts do too! This was at Norco location.”
“Love this place. They always take the best care of our pets and help guide us through any difficulties. Got an older cat that has been doing great from their expertise. Got a young puppy who is happy and healthy as well. Staff is always friendly and accommodating.”