-
May 2024 by Angel Fant
Appointment not required but it's best to open accounts
-
September 2023 by Andrew Knifer
I have been a member of wells fargo for many years and recently fell into some bad financial times. I was communicative with the bank and tried to work with them to get my accounts in good standing. I was harrassed by phone calls urging me to setup a payment plan, which I did, then the person I set up the payment plan with told me to go into the branch and talk to a banker about keeping the accounts open and that only they would be able to help keep them open. I now feel like the only reason she told me this was to get a payment toward the account.
I did go into the bank and spoke to a banker. The banker was very understanding but after a phone call with her corporate team, couldnt help with fee's, or keeping the account open so I could get the account in good standing. The banker was VERY nice and tried her best, but her hands were tied by whoever she was talking to on the phone.
I had two accounts open, a brokerage account, and another investment account and at this point am closing the accounts that have not been shut down.
This is the reason people go to smaller banks and credit unions. There is no understanding or help to someone who is going through a hard time. I have since gotten back on my feet and will be taking my banking elsewhere! I cannot say how disappointed I was with Wells Fargo.
-
August 2023 by Selene Gonzalez
Be honest with your time. Thank you for trying to help without knowing if you can assist a new customer opening a business account without an appointment. But telling me to come back two hours later; to ask me if I can actually come back again at a different time it’s playing with peoples time. Please don’t.
-
September 2021 by Larry C.
I have IRAs with them and can never get a hold of anyone to make an appointment for withdrawals. Always a message no one is available to answer please try again later. Spoke to the manager didn't seem to care too much
-
March 2021 by Pam G
Can't get a hold of a human at branch. I want to make appointment to open account.
-
August 2020 by Julio N.
This bank is been going bad and worst every day is sad to see good customer service going forever. When it use to be nice to go to the bank and said hi and know the tellers. Now at days is all business nothing personal so sad. The new manager in that branch don't think she is experience to take the position she has because she ask me for a receipt to show her tellers what not to do after two years me been doing it every other month and now telling me they can help me. Is ridiculous how some workers don't see to be care about customers.
-
July 2020 by Laura C.
My comment at the present, they don't care about its customers. Temperature outside is over 110 and it's the beginning of July. They don't have money to setup a few canopies?! Pathetic
-
May 2020 by Pat g.
I have used this location several times always good service. I cant believe the number of idiots who call out employees at this location. Typical snobby p**** customers!!
-
April 2020 by Michael C.
I've been a business and personal customer of Wells Fargo for 25 years. This is the worst branch that I've ever been to. Recently, I was handed off to an incompetent banker who gave me erroneous information and was very unhelpful. I had to go to another branch in Indio that was much better managed.
-
August 2019 by Travis Hamm
If you need a "real banker" avoid this place at all costs. The manager couldn't be bothered to try and help me.
-
August 2019 by Brittany Nabers
This place is awesome!
-
January 2019 by Beth w.
I was offered $200 bonus for opening a checking account when I moved here. I met the requirements as stated and called after the 3 months to check the status of my bonus when it didn't arrive in my account . Each month I called and was told it will show up in 45 days and told by three different agents that I met the requirements and it was taking longer than expected. Today, I was told that I didn't meet the requirements after all and was denied the $200 bonus. I also lost $10/month for the checking fees: blatant false advertising. I was warned not to use this bank- should've listened. The corporate customer service was no help whatsoever. Wells Fargo is a joke.
-
January 2019 by Luis P.
Been to this bank several times. Today I took my mom so she could deposit a check and ask for a statement. After she deposited her check she asked for a statement printout. She was asked to sit down for a banker to assist her with the print out. There was no sign-in sheet nor someone letting them know the wait time. After about 30 minutes, we just decided to leave. They can improve on their customer service.
-
May 2018 by Nichole B.
Not the prettiest penny when it comes to banking, but at least this bank has proven to me that it's way better than BOA in palm desert. Sure it takes a long time in the lines when they're busy, but at least Joe never seen just one teller on a busy day, good for you WF! Been banking here for almost two years and it's by far a comfortable bank. Only thing I don't like is the monthly charge, yes some banks if not all banks do this, but what I mean is the overdraft charge. If I have nothing in the bank or a few dollars, then I'm charged for money I don't have in the bank and then charged even more afterwards after no such mentioning or warning of overdraft issues upon making the account, I were told upon the first day of making the account thermo such thin would happen within their bank. I were lied to about that upon making the account and I don't appreciate it, but it's still an alright bank nonetheless. It's close to where I work and lots of near by locations where I live and so on. I use to have a savings account but once I found out I was being CHARGED to have a savings account, which doubled my monthly charge already, immediately closed it down. I rather save money aside for free on my own rather than be charged money in order to SAVE money, doesn't make much sense it me. I were told I wouldn't be charged for that either, again I were lied to. Not very good of this location to lie to its customers, I'd like truthfulness in order to trust you!
-
August 2017 by Ryan Dorough
Excellent Customer Service by Sandra!.
I had multiple accounts with Wells Fargo in the past in another city. I needed some help accessing past records and Sandra went out of her way to accommodate me. The entire staff is efficient and friendly. I will be moving my accounts back to this Branch!
