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March 2024 by Diana Spagnoli
Always efficient, friendly andquick. Great parking.
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February 2024 by Karen Roache
Kind and Helpful people!!GREAT EXPERIENCE ?
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October 2023 by Laura E.
These people that work at this postal office don't want to do anything! They're not friendly, they have no eye contact, I went in with three boxes that I needed to return, I wanted to consolidate the three boxes into one, and the man working at the front just said just tape them up and bring them back. He printed out a label for me. I asked him to not print it so that it was sticky because I didn't feel comfortable just sending three boxes taped up with tape, but he printed it anyway slapped it on the box. I said, don't you have boxes he just pointed his finger to some boxes in an area. He says you need to tape these! I said, do you have tape, he turned around, pointed to the tape at the front of the store. Very unfriendly very unprofessional. I thought I could go there because it was La Cañada Flintridge in a nicer area but actually it was the worst service ever.One of the other customers that was in line, said to me, young lady. There is some tape over here that you may purchase and also if you need boxes, you may purchase them, but they would not help me behind the desk with anything, anything at all! I decided to go to my favorite, UPS store on Verdugo Road down the way, and they took care of everything for me within a couple of minutes! I won't be going back to that post officeGet it together !
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September 2023 by BESSIE KOUVARA
Some times we get out mail late after 6pm and occasionally not at all
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February 2023 by Mark M.
Super professional and friendly service. Pretty open on Saturday mornings or early afternoon. Satisfied customer!
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January 2023 by Jeff Dolen
Like most post offices it feels like walking back into 1980s. Understaffed slow service.
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January 2023 by E. L.
Nice neighborhood post office with a 1-way driveway. There's 1 accessible parking space. Nice, cheery, polite staff with fairly fast service.
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December 2022 by John B.
I use this post office all the time for my mailing needs. The staff here are friendly and I appreciate that they are open on Saturdays.
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December 2022 by Shauna B.
Most incompetent post office, yet! We put a HOLD on our mail in September this year because the courier (for the life of him) could not deliver our mail into our mailbox for the 6 months prior, despite the address being right on the box; instead, our neighbor brought us our mail several times per week! They STILL mess up our mail by NOT HOLDING it at the post office for us to pick up, and by giving us our neighbors mail multiple times, too!! This would not be horrible except that we have highly UNSTABLE neighbors whom we do not want to risk having our mail inadvertently delivered to...sometimes we are told that we don't have any mail, then show the window workers the tracking # that it has been delivered (sometimes days prior or the same day) and they go back to look and find our boxes or say the postal worker has it on his truck...what is it doing on their truck when we have a HOLD for the past 4 months!?!?!?!?!?!?!?!?!?!?!????? Besides one female worker (the tallest one there, who is rarely there), everyone's answer, including Fernando, the supervisor's, is that there's nothing they can do about any of this and that they don't discriminate against incompetencies. WOW, forget customer service, but incompetencies are valued here - It's the holiday season with a lot more deliveries and it's true, at least 99% of government workers just dont have the initiative, care, aptitude, resources, energy understanding...and dozens of other things on the laundry list...the post office is better ran, privatized for basic and best practices - thankful to God I don't have to work there -
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September 2022 by D. de Silva
Pretty standard USPS. Service is not the fastest, and doesn’t seem to shift when there is a line or when it is empty. Small parking lot in front of the post office. You enter the lot from the side street off foothill just west of the post office. It is a little tight/small lot. There is also some street parking.
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July 2022 by Homer H.
Today I went to this post office and notice 4 people standing in line spread apart and no postel service personnel at the counter. Well after a few minutes I walked up to the front left side and yelled out is anyone here to help 4 customers that are standing in line. Finally, employee came out to help the customers. I ask why nobody is at the counter and she said they were busy in the back. I got my stamps and mailed my bill too and I really wanted to talk to the supervisor but when she went back to get him, he or her wasn't there. And I was told by others to leave, holding up the line. I left but I might not go to this one anymore. I was mad but I thought this place isn't properly run and they don't care for customers as I see it.
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July 2022 by Lori Juma
Initially I posted one star....but an amazing staff member still on the premises at almost 9PM came to the lobby and fixed the self serve machine so I could get a package out. I was writing the review before I saw him. I was initially frustrated because the lobby was locked on the weekend without website notice. I went back Monday and processed almost $10 in postage for a package...no postage issued....tried again....same thing. Someone did not load postage labels in machine properly. Looks like from the jammed labels there were several before me that walked away without their postage, too. I hope to get the second label refunded. I appreciate the employee that went the extra mile!
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January 2022 by Marissa D.
**I wrote this review probably a month ago and forgot to post it.....so this occurred in December 2021. Zero stars if possible. Tried complaining on the USPS website as I've been here for over 25 minutes along with a line of over 15 people. Of course the website didn't want to hear it and would not accept my complaint once I put in my contact info. There is no problem to raise stamp fees but to actually have a facility that is functioning is too much to ask. The self pay scale does not work. The place is so crowded there are near car accidents happening outside. Only two people working here today and only one at the desk to actually help people!!! This is absurd and a true sign how shitty the government runs its facilities.
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October 2021 by Steven Pieragastini
People complain too much about USPS. If you want 5 star service, pay for DHL or some other company. The people working here are friendly and they get things done quickly despite a pretty steady stream of people coming in.
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September 2021 by Li Stan
Very uncomfortable experience. If u can afford ups or fedex, go to them directly that’s what I would do in the future, very inefficient with bad attitude
