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November 2023 by BigAl
Large selection and good sales plus exceptional customer service
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October 2023 by Lynnann AKA Grandma
Greeted and they had enough staff who knew the product; this Grandma is grateful. Had great sales going on and Mitzi (sp?) was super efficient and had energy for days.The store was overflowing with product. I was ecstatic that they had the sizes in the colors we hoped to purchase.Will definitely be back for the holidays!
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October 2023 by Lynnann W.
Greeted and they had enough staff who knew the product; this Grandma is grateful. Had great sales going on and Mitzi (sp?) was super efficient and had energy for days.The store was overflowing with product. I was ecstatic that they had the sizes in the colors we hoped to purchase.Will definitely be back for the holidays!
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August 2023 by Kaojuice V.
i thought i lost my phone but turns out it was in my car they were really helpful and sweet, good workers :)
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June 2023 by J S.
Omar is amazing and very knowledgeable!! He patiently answered all my questions. I now have a new professional skateboard! Thank you OMAR for all your help!! Such great customer service!!!!
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June 2023 by H Chandler Jr
Great customer service experience today buying shades and a watch. Didn’t get the names of the girl or the guy but appreciated them!
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March 2023 by Imran Ali
This man named Omar is bad I mean real messed up. I wanted to return shoes yes I worn them but my feet does not feel comfortable due to flat feet and also the reason I wore them was hoping I don’t have to return it because I love them so much but I’m just really feel uncomfortable. I don’t usually return things at this store. I have bought anime shirts, members only jackets and worth $$$ of dollars spent here. I really hate returning things but I had to for this one. OMAR kept on telling me it’s used and I only have bought this for few days. Wish I understand but if I’m in pain and I have to return I have to do it! He kept on making fun of me, smirking and laughing in the side. A female associate that was on his side had to stop him. He was a j*** and I had to resize my voice at him and telling him “I don’t usually return things unless I need too! They know I buy many things and it was my first time returning it!!! Omar also said that I return things in mission Viejo mall they must have mistaken me with someone else because I never go there! I never once shopped there and more returned anything there as well. For him to say that was obsurd and I felt really ashamed and disrespected. I scolded at him because I don’t want to feel embarrassed and I’m a buyer and not here to return things. I think Omar needs to be fired I seriously don’t want him around next time I shop. I’m definitely will take this to corporate and hopefully my shoe gets returned as well. I cannot fathom that this has happened at my favorite store. Even the lady that was helping was very rude with me. They act like bunch of wanna be gangsters especially Omar thinking he is some type of gangster laughing his way out. I simply want to return my shoe because it’s uncomfortable not because I feel like returning it. I want Omar fired if he isn’t fired I will make sure I will call the office infinity times to take this further.
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February 2023 by Ia A.
This man named Omar is bad I mean real messed up. I wanted to return shoes yes I worn them but my feet does not feel comfortable due to flat feet and also the reason I wore them was hoping I don't have to return it because I love them so much but I'm just really feel uncomfortable. I don't usually return things at this store. I have bought anime shirts, members only jackets and worth $$$ of dollars spent here. I really hate returning things but I had to for this one. OMAR kept on telling me it's used and I only have bought this for few days. Wish I understand but if I'm in pain and I have to return I have to do it! He kept on making fun of me, smirking and laughing in the side. A female associate that was on his side had to stop him. He was a jerk and I had to resize my voice at him and telling him "I don't usually return things unless I need too! They know I buy many things and it was my first time returning it!!! Omar also said that I return things in mission Viejo mall they must have mistaken me with someone else because I never go there! I never once shopped there and more returned anything there as well. For him to say that was obsurd and I felt really ashamed and disrespected. I scolded at him because I don't want to feel embarrassed and I'm a buyer and not here to return things. I think Omar needs to be fired I seriously don't want him around next time I shop. I'm definitely will take this to corporate and hopefully my shoe gets returned as well. I cannot fathom that this has happened at my favorite store. Even the lady that was helping was very rude with me. They act like bunch of wanna be gangsters especially Omar thinking he is some type of gangster laughing his way out. I simply want to return my shoe because it's uncomfortable not because I feel like returning it. I want Omar fired if he isn't fired I will make sure I will call the office infinity times to take this further.
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February 2023 by Gil B. Jr.
This store is a combination of a clothing and a skateboard shop. If you want to create your own deck, they have everything that you'll need to do so. If you're just looking for fashion, they've got really good options here as well. The gentleman that assisted us when we first walked in was fantastic. He was very friendly and knowledgeable. The gal that assisted us with checkout, could have been a little bit more friendly, but she did her best. The only reason they lose one star is because the music that they were playing was over the top with the n-word. Needless to say, this was a bit of a shock.
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January 2023 by Michelle S.
One of the cleanest and most organized Zumiez I've been to. High regards to their customer service, a super sweet worker named Stephanie helped me, she was very attentive to my needs and if something wasn't in stock she offered an online purchase or recommended something similar.
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December 2022 by Brooke W.
i never write reviews unless i am THIS mad. i don't think i have ever had such a bad experience at a store EVER. it was really intimidating right off the bat when walking in. the employees greeted you with the death stare and dirty, judgmental looks. as someone with severe depression and suicidal thoughts, this truly triggered me. it got worse from here. i really needed a new belt so i was trying to find those, i went up to an employee, but lady walked away as i started asking her a question. i decided the belt wouldn't look too flattering on me, so i put the belt back ON THE BELT RACK and left. we started to walk off to the next store, but one of the employees started yelling at us to come back and so we did. she asked where the belt was and we told her we put it back on the belt rack and she said ok and we part our ways. as we came out of the store, the lady was waiting for us, oh and my friend and i both had small sephora bags and a jacket that we were carrying. she then proceeds to walk up to us and tells us to come back to the store so she can check our bags and other stuff. as we walk in, she asked me the size of the belt and the color, i then told her i would gladly show her where it is and sure enough, it was right there on the rack. she then said that we could leave without saying sorry for anything. thankfully, a very kind lady walked up to us and had a similar problem with her children. the kinda lady was fed up with it as much as we were. i understand that there are many problems these days with stealing, but being accused felt so wrong after telling her multiple times that we didn't do anything. the other thing that bothered me was the first time she talked to us about it, we told her where we put it in the store, and she didn't even check for it. it makes me sad that this is the world we live in, but this fully ruined my day. the worst part was that she never apologized for her actions.
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December 2022 by Tim V.
Been spending money here for my kids and myself for years... This particular Mission Viejo store had the worst customer service I have ever seen Asked if there was another person to ring up and was told in the most sarcastic tone that I shouldn't have waiting till the last second to start Christmas shop... The kid that said that to me was a tall skinny curlier hair kid.. Never going back... Horrible tone... I had 200 dollars plus n my hands and left it there for someone else to buy.
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November 2022 by Dylan J
Had a great experience here! Went to the spectrum just to go here and get a members only x nickelodeon jacket, and first thing after greeting me when I walked in the cashier saw that I had a 90s loony tunes shirt on, and walked up with multiple aweome shirts of the same style with Hay Arnold, Rin and Stimpy, and other 90s nick shows on the front, and they were in the perfect color as well! they really know how to help choose ANY item based off YOUR style, and it made for an AWESOME experience! They also held my items at the front for me so I wasn't walking around holding a bunch of clothes and they were extremely nice! I asked the simplest of questions about available items and they came back with the highest quality and coolest products that fit my style perfectly!!! I absolutely love it here and will definitely be going back for more! Great customer service, awesome attitudes, and very well inclined with all types of styles for anyone's fit! ⭐️⭐️⭐️⭐️⭐️
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October 2022 by Matti M.
Went in for my usual check-up on Santa Cruz apparel which I try to do every time I go to the Zumiez in the spectrum. Ended up being lost on where they had moved the Santa Cruz section and got help from Minsy who found and chose several pieces of clothing out for me. She was very quick, attentive, and respectful during the whole process and helped me get a whole new line of clothes for my wardrobe. Helped me explore new clothing options which I enjoyed and got me out the door with some good discounts. Zumiez is always a go-to for me on street apparel, I am a picky person so when it comes to clothing I get the best selection for my taste here. Thank you for the amazing service over the past year!
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July 2022 by Darian S.
I took my 16 year old son birthday shopping here and the employees at Zumiez were amazing. Everyone was super helpful and attentive without being annoying. My son usually doesn't like clothes from retail chain stores, but he ended buying lots of clothes here tonight. We'll definitely be coming back regularly.
