-
September 2023 by Cooper M.
dresses are cute and all but they need better dressing room management, me and these girls were sitting and waiting for an hour for dressing rooms. there are like seven but for some reason three of them were closed off and it made the waiting even more time consuming.ridiculous!!!!!!!
-
September 2023 by Rose S.
I am SOOOO aggravated. I'm never coming here ever again. I tried on a dress I wanted to wear for a party and left the dressing room with glitter all over my arms and hands. I am so mad. The quality is absolutely HORRID. I can't explain how much hatred I have for this store. The employees are also very rude. I was trying to buy my dress and this lady was typing an email while checking me out. So unprofessional and rude. I attached photos of the glitter all over me. This isn't even all of it. I've never hated a shopping experience more.
-
August 2023 by Krystina Ortiz
I went in to find a dress and they didn't have my size. Desiree was super helpful and called another store to put it on hold for me! Great customer service.
-
August 2023 by McKinlee O'Dell
Kayla at Windsor Irvine Spectrum is awesome! Not only was she great with customer service but she was rocking her fashion as well!!
-
August 2023 by Sabrina H.
I had such a great experience, Kianna was so sweet & patient! 10/10 recommend coming here, such a nice & welcoming environment.
-
July 2023 by Denise D.
Jillian was so helpful when I needed help getting shoes!! She also has amazing energy
-
June 2023 by katrina raskin
Horrible customer service . Came with my teenage daughter to buy her a prom dress - she wanted to try a few dresses - they have only 4 fitting rooms - and we were told that she takes too long and there is a line - and they didn’t let us to find a dress in a right size - I am not talking about them helping us with sizes - I had to run back and forth trying to find the right size- however , we were told that our time is up and we are not allowed to try anymore. Staff is rude and not helpful at all! My third time in my life leaving a bad review. And all this happened on Mother’s Day!
-
June 2023 by Nadia Kurjanovica
Terrible service. Went with my teen to purchase a dress, wanted to try one extra dress and they didn’t let us? Reply was -the line is to big… How you can do business like this? The girl was so rude….no words
-
May 2023 by Susan L.
Haley went above and beyond to help us!!! Our shopping experience would have been entirely different without her. She's amazing!!! Haley is kind, knowledgeable, and super helpful.When we stepped into the store on Saturday (day before Mother's Day), it was so packed and crowded. It was sort of hard to navigate around the store because of all the people, and we had a dress we wanted but couldn't find the right size. Thankfully Haley was nearby. We asked for help, and she tracked down the LAST dress in the right size for my daughter. The dress was being tried on by another customer, and Haley patiently waited until the other customer was done trying it on. When she found out that that customer didn't want it, she grabbed it right away and brought it to us. Who does that?? Only Haley. She was amazing. Now my daughter will be wearing that dress to her graduation! Thank you so much, Haley! Your kindness made all the difference!!!
-
January 2023 by Madalin C.
I was in dire need of a dress for my bf's little sister's quinceanera. I walked in a little lost looking for the right kind of dress. Desiree helped me out tremendously, she was incredibly patient with offering recommendations and other options. I was happy she helped take off the last size dress from a mannequin that ended up being the perfect dress and fit for me! I appreciate all Desiree's kind help. I ended up walking out with matching shoes, gold bag, gel pasties, and pants. I will definitely be coming back to this Windsor store again!
-
December 2022 by Jennifer S.
Haley was AMAZING!!!! She helped me find two dresses one for a wedding and another for upcoming holiday party! I told her about my midsection insecurities and she brought me undergarments to try and one worked! Next she found me gorgeous shoes in my size which is hard to find a 5.5. She was so patient and helped me look for black leggings which they were sold out of. I ran out of time and had to go to dinner otherwise I would have bought jewelry too. I really think Haley needs to be a manager one day, I was told she was assistant manager but she gave me the BEST experience!!! Positive and professional vibes, nothing pushy which made me want to buy more! I had never tried on clothes there before always just passed by and I am so glad I went inside last week!
-
December 2022 by Madison M.
Came here looking for a last minute formal gown for a Christmas party. I had to write a review after the exceptional service I received from Jasmine!! I was shopping for a while and very indecisive with my dress, accessories and shoes - she helped me out from start to finish and did not lose patience with me and my constant questions. The store was busy and she was able to meet my needs as well as other customers. If you shop at this location hit up Jasmine! She will take care of you and exceed expectations in customer service!
-
November 2022 by Lily P.
This store made my day!!! Special thank you for the manager Gael. It's been a stressful day looking for a last minute vacation wedding shopping and honestly I was avoiding this location for a long time as I did not have a great experience few months ago as no one even notice I was there and store was chaotic but this time was worth 5 star. Gael greeted me with smile and asked me what she can help me with (that's already a plus). She was already juggling 2 other customers but she came back with full ideas for the trip. I felt like I had a personal stylist with me :) even though she was busy, she made sure to check on me and get all sizes that I need plus extra styling tips head to toe. She was even honest about things that doesn't look good and that's usually never happens as most sales people just want money. She made me feel like a million bucks hahaha I will definitely come back this time! THANK YOU Gael and Windsor!!!
-
November 2022 by Amanda M.
My first time at this last location and I got to say this location has the best customer service ever!! Jasmine was extremely helpful in helping me find a dress for my birthday!! I love how she took the time to guide me throughout the store to help me find the dress. She made me feel so comfortable and understood what exactly I was looking for. Thank you so much Jasmine!!! I will definitely be coming back here!!
-
November 2022 by Dayana Hk
I’m really frustrated, I never leave a bad review for someone. But this time I really got annoyed.I got the dress yesterday, I didn’t even wore the dress!!!! and I didn’t have the card with me , but I had the receipt. They could just give me cash. They didn’t accept my return and now I have to go take the card and come back again. Their customer service is not good.
