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October 2023 by Nick McConnell
One of the best retail experiences we have had at the Irvine Spectrum. Tyler was so friendly and went above and beyond expectations. Tyler was extremely knowledgeable about all the vans products we were interested in and he even anticipated our needs by bringing out similar items for us to try. Tyler and this vans location are setting the bar.
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August 2023 by Gil B. Jr.
There was a line to get to the register, but it went by quickly. I was only there to buy shoe laces, but they still treated me as a valued customer. This store is located in a busy part of the Irvine Spectrum, so expect crowds on a weekend day. Shoes, clothes, etc. are all available here. It's just like any other Vans location.
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August 2023 by Katelynn B.
Honestly giving 3 stars because one guy helping my friend was awesome and helpful. But when my son asked for a pair of baby shoes for his baby brother at the front a man that seemed to be the supervisor came up to me and said "I'll get it, what size." Since it's been 6 years since I've bought baby shoes the sticker at the bottom said 2-10 which I didn't know if it was one size or not (which if you are a parent you know some things could be 2-10 months etc for clothing and shoes) and when I asked "oh it's not one size?" He proceeded to yell at me and said "YOU NEED TO TELL ME A SIZE SO I CAN GO GET IT OUT OF THE BACK", which everyone in the store looked over at us and when I got loud back and matched his energy saying "I didn't know there was different sizes that's why I ASKED" his tone changed and then tried to be helpful. I've literally NEVER had this experience at vans ever. Even before that he was basically yelling in front of customers about closing duties to his employees in the front before I even had this encounter with him. I even apologized to the front cashiers for even getting loud back because I honestly was taken by surprise by his attitude towards me for a simple misunderstanding. Maybe he was having a bad day but no excuse to be rude to someone when I was asking a simple question that clearly I didn't understand. Such a bummer. :(
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June 2023 by Joseph G.
As I was purchasing a new pair of socks last night, the cashier noticed the price for a pair and made the off-hand remark, "dang $15 for a pair? I would never spend that much on socks." To which I explained they were the nicer sport fit with breathable fabric, and he scoffed it off and rang me up. After my transaction completed, I promptly returned my purchase and told the young man that I will be taking my money elsewhere. Worst customer service in my life. You have one job, to sell me the product I want to buy. Instead this Vans employee discourages me from purchasing the very products that pay his bills. Absolute joke of customer service. Sucks cause I almost exclusively wear vans shoes when I skate--might be reconsidering.
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April 2023 by Andy L.
Came in the store around 2pm on a Monday. One clerk helping a customer and another folding clothes. 3 people waiting for service. Clerks were too busy doing their things giving no attention to the customers. Is this what service has gotten down to?
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January 2023 by Shako Khizanishvili
I had a great experience at this Vans store. The staff were extremely helpful and answered every question I had. The store was also very clean and well-organized. I was able to find what I was looking for and the staff provided great customer service. I would highly recommend this store to anyone looking for Vans shoes or clothing.
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October 2022 by Fh F.
I buy from them sandals that they were not comfortable and I tried to return them next week. They did not exchange or return them for me because they said it's been worn and I already when I buy it it was on the shelf. It was not a new one and they did not exchange or give me my money back and now I am stuck with uncomfortable sandals I don't recommend anyone to buy anything from that place
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September 2022 by KD is Kindness Daily
Always loved VANS since 6YRS old! Thanks to my big bros… happy to see so many radical inclusive designs and cozy clothes! Here are pics of my favs! Thanks vans family for super radical gear my whole life! My nephew was stoked on his new skateboard holder backback ?peace be with all yewwwww ? AND ps. the store greeter was awesome- loved his sincerity and smile ?
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September 2022 by Jonathan Llamas
A little bit on the small size. But great selection and sizes of shoes. Plus staff is very helpful
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September 2022 by Christina C.
I stopped by to check out the clothes and shoes for my 12 year old son. I was greeted and asked several times if I was doing ok and/or needed help by different employees. There were 3 gentleman working and all were helpful and attentive to all the customers. I purchased several items and was impressed by the level of service considering the busy location. We'll be back!
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August 2022 by Victoria M.
The customer service here is awesome! I came last night 8/19 around 9pm with my boyfriend to buy him a new skateboard for his birthday. They greeted us right away and offered help finding him a skateboard. The person that helped us was super knowledgeable about the different bearings and wheels we could buy, and recommended a good board (one they said they even used themselves!); it was such a pretty board for a fair price too. The cashier was also super nice too, all the employees made us feel super welcome and were awesome. Thanks for the great experience! :)
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July 2022 by Davian Leyba
Very cool
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May 2022 by I Y.
Thank you KC for helping me find my shoe size! She was very courteous and enthusiastic :)
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February 2022 by Kevin N.
Rarely give out 5 stars reviews, but the associates here really know the meaning of customer experience! I came in just looking to get some laces and socks, and was greeted by I believe her name was Taylor! At first, I was a little skeptical because all the retail and sales store I have been to lately works off of commission wherein they mainly focus on the sales. I didn't really want any help, but got such good recommendations and feedback! The laces and socks were the perfect length I needed and looks great! All the associates are very welcoming and are happy to start a conversation with you to get what you exactly need and looking for! Thank you for the recommendations and keep up the good work!
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December 2021 by Lanny M.
I purchased some fire kicks from this location. I mean these shoes are absolutely so dope. I definitely love them. I never really seen this colorway so the fact that they had it available something that I had to snatch up. Plus they always have my size every time I come to this location. I hate when I go to a shoe store and they never have the size I need. They have all the great styles and it kind of like teases me because I get to see all the cool stuff but I can never buy anything that fits me. This store never has that problem and for that I'm super grateful
