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March 2024 by Trent Raynard
The lady working passport services today (3/18/2024) was one of the most unprofessional and rude postal staff I have ever dealt with. The person I had previously seen for passport services was so much more helpful. The lady today sighed loudly and threw up her hands when I said I needed pictures. She closed the office 15 minutes early because there was "no time" to help us since we needed to take pictures. It was such an unpleasant experience and she was treating other people around us this way also. I will just be going to the county clerks office from now on where everyone is so much kinder and helpful.
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February 2024 by Sheela Mika
I filled an online form to pick up very important packages.The lady who was working the package pick up decided to change the order of picking up packages so when it was my turn, she let 5 other men go infront of me.I waited 1 hour.She then proceeded to say there was no package in the post office despite me having a package slip from them.My packages from my family is now gone. I would have been ok if it was a package I can just reorder but this was a sentimental package that cannot be replaced.Not sure what happened since I've done all the proper steps..
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February 2024 by M Bani
Irresponsible people work at the passport center, gave us an appointment at 12:30 but left for lunch, working hours are 9 to 3pm, if you wanna go on lunch, there should be something on the door indicating that
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February 2024 by Daniel G
The epitome of government inefficiency. Huge line with only 1 person working at the desk. The self-service machines are a pain to use, even for the technically minded. There’s at least 5 different places to drop your mail off, but each is for a different kind of mail and it isn’t clear what should go where. Horrible user experience all around.
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February 2024 by Ilkim Blele
Today I went to the Post Office to report a case which involved my minor son. We were receiving sex toys and mail being delivered to my minor son's name from different addresses and names. We reported this to the IPD and they said until they found the offender, we should go to our local post Office to block the improper mail sent via my minor son's name and address. We waited in line, a female employee was taking care of us kindly when this rude male employee hollered at her in a very rude manner and told her to send us over to him. I am a hijabi woman, he didn't care about what I told him, on top of that, he yelled at me for no reason and waved his hands in my face and said you don't belong here, you have to go to the northwood post office. He could have told us this in a very polite manner, but choose not to. I hope somebody will read this review and take action so that no minorities, especially women will not have to go through what I went through. The problem with our society is that nobody reports these things which is why people like that find the courage to treat people in this manner, thank you.
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February 2024 by Sara Chao
Must give a 5-star for the lady doing the passport service. Finished everything including photo shooting in less than 5 minutes. Super efficient!
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February 2024 by Cleopatra
Today in the Prominade residential complex in the city of Irvine, Molino street at 11.15 in the morning, your female employee blocked my exit. I got into the car and waited for her to come. She came, I asked to remove the car, I had to go pick up the child. This woman ignored and went to chat with an Amazon employee. I honked the horn and asked to move the car. She again ignored my request, then she got into your mail car and began to sort through papers without paying anyone attention, she behaved like a child, persistently and deliberately. I got out of the car and asked once again to clear my way, I said that I needed to go get my daughter, that a child was waiting for me. She's indifferent. She left her car and said that I should wait for her! screamed aggressively and mocked.What kind of rudeness is this, why did she decide that she could hold my car against my will?I’ve only recently lived here and I don’t understand the language well. But I understood some phrases. Wait!Through an interpreter, I showed that I needed to go pick up the child. She read it, but continued to hold my car. Such inhumane behavior!It turned out that there was a sign near the parking lot. What not to take up space from 9-5 pm.This does not give her the right to hold me and my car without my will!!!! This is a violation of human rights. Why did she decide that she had such rights?My mood was ruined; I couldn’t come away from such tactless and arrogant behavior for a long time!I ask management to pay attention to this! I am attaching photos and videos,photo with her hand raised - here she ordered her to wait.Video in the car - he ignores my request and goes through papers for a long time.
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January 2024 by Mary Kian
This location is excellent, and the employees are really nice. However, I have a concern: I dropped off a package on 28/12, and after two days, The tracking number doesn't show any movement. I came back to check and I saw my package is at there!!!!
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January 2024 by Barry Hall
This location is very clean and and the staff is helpful. It’s nicer than most post offices I have been in. Will come back.
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January 2024 by Harold Johnson
Stopped by to mail out a package. The line was long but the clerk was very nice. The store was really clean.
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January 2024 by B G
If you have an option, just use another location.
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January 2024 by Ann KL
Worst post office ever. I work ar home yet ALL my packages never get delivered. They always end up back for me to pick up which super inconvenient. The delivery people even make mistakes on the notice and put incorrect pick up address.
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January 2024 by Ric
Ive been going to this SandCyn location since 2011, & it went from bad to horrible, so at my home mail carriers suggestion, I started going to another location farther away. Recently Ive returned to this location & among various combative frustrating encounters; a rude man in the parcel window (who has th keys for lockup etc..)..threatened to "call th cops" on me for un sticking some of my mail from the Dropbox..He yelled at me across th room, disturbing other customers...could've started a riot. & every person at th main walkup windows have given just as rude & always unprofessional, erroneous treatment..except Sunny & the lady to the right of Sunny. So now I just let folks go in front of me until I can get to Sunny & all goes well. She is professional, courteous,informative, helpful,non combative or argumentative like the others.. She treats all customers with respect & gives accurate info. She deserves 5 stars!! Or more!!!
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December 2023 by Karen Jiang
Very terrible place. Especially the gay wear a black glass looks around 50 he is very rude to customers.
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December 2023 by Sina Taneh
Nothing wrong with their service or staff. They are very kind and helpful.But the lines and wait time is too long! Expect to waste at least an hour!!!They are definitely short on staff.