It's always clean but the staff have never once offered to help me out on the floor. I appreciate the ease of finding what I'm looking for but the customer service is lacking.
Larry! (I really hope that's your name. We spoke on the phone yesterday.) Thank you for helping me out with my birthday-diversion-fiasco! You took care of my request when you didn't have to. I appreciate your helpfulness so much. It's clear you care about the people who walk through your doors. Thanks for the help.
There was a little bit of a line on a Saturday evening (8 pm), so that's understandable. The guy at the register was handsome and he handled my exchange well, so that was a plus :)