The store manager Brian is absolutely amazing. We had a mix up with a return, Brian followed up with me daily to resolve the situation. I live far from the Irvine store so he made sure to handle everything for me remotely and was such an advocate for me as a customer.
May 2023
Most of the clothes are overpriced for their quality and about half the staff were rather stand-offish.
January 2023
Urban outfitters is a really good brand but customer service sucks as a shit especially young guy who works as a cashier. I went to here to return my items and he asked my an order number and took my cell phone and then just thrown it on the counter and never gave it to me in hand. This guy works here on 1/29 at 2:00pm.