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October 2023 by Dana P.
This place is a fraud. Went Saturday afternoon to look at LVP. We met with Fred. They didn't carry the model we wanted, but he said they could phone their rep on Monday to ask about availability and pricing. He shared that their vinyl (materials and installation) ranges between $10.99 and $11.99. We told Fred if that's the pricing then it's too expensive, and his pricing has been the most expensive by a considerable amount. I shared that we received bids in the $7s for materials and labor. He then went to the back to speak with the manager who said he could do $7 for materials and installation but no financing or baseboards. (Even though he said the rep wasn't available until Monday, he magically became available while he was in the back.) They could come out that evening to measure. We said Monday morning would be preferable and agreed to a time. Fred didn't show. We called him on the number he said was his cell, and he pretended to be someone else and said he has no record of this conversation or appointment. During our concession Saturday, we raised concerns re the Yelp reviews, particularly about the buckling floor review. His reply was that Home Depot has worse reviews, and they've been in business for 38 years.
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August 2023 by Eric L.
Joke! This business is a joke! Rude! Not friendly! Giving customer attitude! And the price is ridiculous high. Don't waste your time or money.....Good luck!
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August 2023 by SH M.
best service ever. from start to finish, very easy to work with. they keep their promise. on time and on point.
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July 2023 by Julieta C.
so much appreciated for thier good outcome of pur kitchen n restroom thank you so much Sina
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May 2023 by Jo A.
My kitchen was a "one thing leads to another" project that started out with it being quite old and my discovering that today's modern appliances just don't fit correctly into it as it was designed and built about 1966. I had several estimates from contractors who were very eager to help me out, but their prices were ridiculous. One wanted to pull my wall oven out, and put a laminate shelf there, and destroy the cabinets under my cooktop so I could buy a regular range and install it. All for a mere $15,000.00. My thought, "Heck, I have a sledge hammer and some nails, I can go to Home Depot, buy a piece of wood and have an a great time all by myself and save myself about $14950.00!" I was getting really tired of all those games because that's what I felt I was doing, engaging in dumb games. So, I saw an ad on Facebook for this company offering a special and figured, "Oh well, why not give them a call and see what they offer?" Pure professionalism is what they offered. Their representative, Sina called me, and listened to my concerns and was very warm and hospitable. We arranged an appointment time, and he showed up on time with many samples of floors, cabinet doors and photographs of the company's projects. I told him I wasn't looking to spend my daughter's inheritance on making my kitchen workable, but I definitely didn't want builder's grade, or the quality of one of those stores where you buy everything in flat boxes, bring it home, put it together yourself and hope you don't end up with extra pieces, or hope that all the pieces are there to put your cabinets together so they don't collapse on you within the first month. Everything I was shown was real wood, and it was solid, no pressboard, no engineered wood, no plastic laminate junk. All the doors are soft close, and the drawers are as well. The quality is top notch. I also advised Sina that my floors needed to be redone, and I wanted my estimate to include new floors as well. He began by asking me about WHAT I WAS LOOKING FOR in my proposed flooring. I found that a pleasant surprise, because many of the companies I found started out with the highest priced floors, regardless if they met what I was looking for, or not. I told him my basic needs. It can't be ceramic - I'm clumsy and drop things all the time, and I don't want broken tiles the first time I drop a can of tomatoes. I live my life hard, use my kitchen a lot and volunteer with dog rescue, so my floor has to be able to survive muddy paws and crazy dogs running full speed through the house and kitchen without being destroyed. My house designer decided to put my washer and dryer in the kitchen, so my floor has to be able to withstand the occasional washing machine flood, and withstand the weight and heat of my dryer. Lastly, having suffered a disabling accident, I need some reasonable assurance that I won't slip and fall on it, if it gets a little wet. Nothing is guaranteed, but I need to be reasonably assured the kitchen and dining room won't turn into a big ice skating rink. And I was hoping for a hardwood type of floor. Sina suggested I look at Mohawk flooring, as they have a simulated hardwood floor, it's made of vinyl, and is 100% waterproof. I ran my hand over the surface and it felt like real wood so went with that. If you saw it, you'd think it was actually wood. Sina added up what we sampled together, and computed the promotional pricing, and the total for everything was much less expensive, and much higher quality than the previous 4-5 estimates I had previously received. Sina found me financing for the project which had a lower interest rate than my credit union offered, so all things were a go. I went to their showroom to finalize my choices one Sunday and of course, while Sina completed a call with a customer, I browsed around, and saw items I liked better and asked Sina about what the price if I chose this over that, etc. I kept the original floor that I chose. The work was done quick
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May 2023 by Oby C.
Our carpet was installed. Great job. Finished in one day. Hauled away all the things not needed.
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April 2023 by Danial S.
I remodeled my kitchen with Universal Carpet a few months ago and could not be happier with the outcome. Beni was the consultant and she was very knowledgeable, detailed-oriented and courteous. She helped us with the material selection, modeling & design, as well as installation supervision. Thumbs up!
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April 2023 by Marry H.
We love our new kitchen. After shopping around we finally decided to go with Universal carpet and kitchen. Farid was very helpful. He provided a 3D design and after few minor changes we approved the design. The price was little over what we expecting, but it was worth it. Very professional crews. They clean up after the work was done. Now we are thinking to do our bathrooms . We highly recommend Universal Carpet. One key factor, they don't subcontract the jobs and they have their own installer. Before work starts, Farid told us who is our kitchen installer and who will do our counter top.
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April 2023 by Carlos P.
We just remodeled our entire kitchen with them and are very pleased with the outcome. Farid is very responsive and always made an extra effort to find a solution or communicate quickly if a solution could not be found. They also delivered ahead of schedule on a complicated remodel. Also want to emphasize that both the cabinet and countertop installers were very professional, diligent and detailed oriented, which resulted in a high quality finished product.
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March 2023 by Miracle S.
We are not an easy client to please when it comes to spending money on a home improvement. We meticulously spent time finding the most reliable company! We are so blessed to find & select the father & son, John and Sina from this company. We requested for them to see our home for free estimate, they did schedule us within 48 hours without any pressure signing up a contract! They respected our time to get back to them with the decision to move forward. Sina gracefully & patiently listened to our vision, considered our budget & from there assisted us with the design on how to save up money. John & Sina are both not after just getting your business but their main focus is for the customer to make their dreams come to life realistically within timeline & budget. We waited for 23 years for this renovation & we are so happy as they did our entire kitchen renovation including new floors in the entire main floor of the house. They also have excellent contracted workers who are amazingly polite & did an awesome job. But of course kudos to Sina and Papa John for helping & supporting us every step of the way. Next project with them, all the bathrooms and the upper level of the house.
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March 2023 by Andrew C.
Awhile ago had my bathroom remodeled by Universal Carpet kitchen and bath, and I have to say I am extremely happy with results! Beni walked me through the entire design process, she worked with me to create a layout that worked for me and fit my budget. She was able to answer my questions and go over construction timelines. The construction quality of the fit and finish is exactly what I was hoping for. They were able to quickly get the job done in the quoted time frame. I highly recommend Universal Carpet Kitchen and Bath for anyone looking to remodel their bathroom. Beni was overly helpful I'm happy with the results!
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March 2023 by Debbi G.
Everyone very helpful and professional! farid was particularly helpful ! Managed choice, fabrication, install ect! I would definitely use universal carpet again
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September 2022 by J Flores
Horrible customer service. Cheap quality rude employees.
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July 2022 by Behnoosh Behroozi
I recently did my kitchen remodel and also got carpet from them , I had heard good things about them from a friend who had his foooring done with them few years ago and I was not disappointed ! Everything was scheduled and done fast and flawless , They delivered what ever was agreed if not better, Price was reasonable and the installers were professional . I highly recommend them .
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June 2022 by KE P.
I had a great experience with them. I worked with Farid. I highly recommend him. He is very responsive . They did my entire kitchen plus converted a slider to extend my kitchen out. I have heard of nightmare stories with doing a remodel but I didn't experience this when I did mine. I even had a friend say to me that she hadn't heard me complain about my remodel. I told it because it has been smooth. What I liked the most was that Farid was always on top of the job and the workers. I am very happy with my kitchen. It looks great!!!
