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March 2024 by MONIKA NOVOA
Great store. Prices are a little bit high.
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January 2024 by Traci Bailey
Not a friendly store at all,Especially if u come in wearing sweat pants. The employees look & treat u like u don't belong & watch u like ur stealing,But don't bother to ask if u need any help. Won't be going there aga!n.
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January 2024 by BigAl
My wife loves the place she has been using it for all her beauty needs
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December 2023 by rachel rubin
BETTY is such a great worker! She was so helpful with shade matching my concealer!
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December 2023 by Ryan Henry
Team is great! My wife locked her keys in her car and they let her use store phone and even their personal phones to call me for help. When I got there, she was able to rush off to make her next appointment. But when she came back to finally make her purchase, they had held her merchandise for her and got her rung up quickly and friendly. Great teamwork and professionalism.
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November 2023 by Steven Peterson
Piper is a rockstar!! Super helpful—My gf and I will definitely be back next time she needs something
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September 2023 by Genève Roundy
had everything I needed out of all the Ulta beauty's this one was the best stocked
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August 2023 by Jin T
Went in looking for lipstick my mom wanted that I sent her for Christmas, I wasn’t able to find the matte liquid, just shiny but I did find 2 full size matte liquid in the clearance section along with a few other things! Overall, love this location and how amazing the staff was. Lines might be long be it moves fairly fast. 10/10 would come to this location again!
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July 2023 by Suzy S.
They are incapable of properly scheduling an appointment. I cannot tell you how many times I have had an appointment that was improperly put on the books. Final straw was today. I scheduled the appointment for today when standing with my stylist at my last appointment. Called this morning to double check the time and I am not on the books. They are not a dependable salon and I do not recommend them. Customer service is terrible.
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July 2023 by E V.
When I walked into the Tustin store to ask about my curbside pickup, the associate seemed bothered by me. That or she must have been having a bad day. Once she found my order I thanked her and she didn't say a word back to me. I also overheard a customer ask for help with an eyebrow pencil. An associate yelled "what eyebrow pencil do you want" from across the way. The customer said she just needed help with one. It seemed like the associate was annoyed at the woman asking for help and kept being condescending towards her. I've encountered this issue with several of this store's associates, including the lead/manager. They seem to hate being there. I don't want to leave bad reviews but this is my neighborhood store and I want to feel welcome in it. I hope they hire people who actually like helping customers.
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June 2023 by Chaz S.
Has your wife ever spent 10 hours in the salon? The following is a summary my wife wrote up of the horrible experience she had at this Ulta location. "On Friday, I went to Ulta for a root touch up and balayage. I made an appointment with Loraine a month ago, but for some reason she cancelled it two days before my appointment. She recommended another stylist Desiree, but I said I wanted a master stylist. Loraine said Angelica would oversee Desiree since she was busy also. I arrived at 10:30 AM and they started on my hair. After three, yes THREE rounds of bleach and color, my hair was finally done and FRIED!!!When I saw my hair in the mirror, my heart sank. They had damaged my bangs badly. My 17" long money pieces were now less than 1" short. THEY BURNED OFF MY MONEY PIECES with numerous applications of bleach. There were spots missed with bleach, leaving different color patches, and the overall color was nowhere near what I requested. There's no depth in my hair color and it's certainly not a balayage. You count see the bleach line and inch away from my roots bong only is my hair fried the line on my hair makes it look like it's been at least a month since my last root touch up. I REPEAT: They BURNED OFF my money pieces. It took years to grow. Gone. BURNED THE F OFF.And it took 10 hours for my hair to be in horrible shape than when I got there. My hair was in healthy condition that I worked hard to achieve the past year. Your stylists are hacks at best. My husband paid for the bill not knowing I had issues with them. After we got home, and I was in tears, I showed him the problems with my hair. He was furious that he spent over $200 and it took 10 hours.... for a dime store color job.He's going to dispute the charges with the credit card company. Plus we will be posting our experience on social media. I will never go back to Ulta. The absolute worst hair experience EVER!!"
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June 2023 by Sam Michel
My wife and I came here to shop. It was hot day. She was wearing a hat and I had sunglasses. The staff even security guard followed us like flies while we shopped. Felt super uncomfortable to the point where my wife asked me if she should take off her hat. We were just about to start work and had stopped here to shop before heading over. We were wearing company shirts. Like how d*** do you think we are if we were to steal. Staff, if you are reading this, please… NOT EVERYONE IS HERE TO STEAL. Felt completely unnecessary and incredibly obvious. Not sure we’re ever coming back here again.
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June 2023 by Evelyn Lariz
Honestly the staff was rude and just following me everywhere… they asked do you need help I said no I’m good and she just stood there very uncomfortable.
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June 2023 by Edward M.
My wife and I came here to shop. It was hot day. She was wearing a hat and I had sunglasses. The staff even security guard followed us like flies while we shopped. Felt super uncomfortable to the point where my wife asked me if she should take off her hat. We were just about to start work and had stopped here to shop before heading over. We were wearing company shirts. Like how d*** do you think we are if we were to steal. Staff, if you are reading this, please... NOT EVERYONE IS HERE TO STEAL. Felt completely unnecessary and incredibly obvious. Not sure we're coming back here again.
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June 2023 by V Ashley
Had one of my best haircuts (in my life) here by Angelica P. She askedany question and got it right. She did a great job and found my new stylist!
