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August 2023 by motorclaw
So the people here are nice and the van I rented seemed mostly ok. The problem is, they knew I was driving across country with it and let me get out of there with over inflated, marginally treaded tires. I looked at them before I left and thought they might be ok, but I found out they weren't. About half way home, I had to contact Penske to get an approved vendor list, but I had to do all the calling around myself! I finally found one that could get the tires I needed, but had to limp the van to the location by driving 6 hours at 50 mph with my hazard lights on! This put me behind schedule and caused a ton of stress. When I got to the shop, the tires were measured at 0/32nds! I won't ever use Penske again!
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August 2023 by Lisa K.
So the people here are nice and the van I rented seemed mostly ok. The problem is, they knew I was driving across country with it and let me get out of there with over inflated, marginally treaded tires. I looked at them before I left and thought they might be ok, but I found out they weren't. About half way home, I had to contact Penske to get an approved vendor list, but I had to do all the calling around myself! I finally found one that could get the tires I needed, but had to limp the van to the location by driving 6 hours at 50 mph with my hazard lights on! This put me behind schedule and caused a ton of stress. When I got to the shop, the tires were measured at 0/32nds! I won't ever use Penske again!
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March 2023 by Sylvia M.
I left my Peloton long black mat laid out in back of truck & didn't realize it until days' later; really would have been nice a good samaritan would've returned it. Oh, well other than that, very pleasant and easy-going customer service all around.
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January 2023 by Tony Brackett
I went over 120 miles with there 16 foot truck and it was a nice ride. The person helping me was very friendly and there call center is very friendly and helpful. The only problem was that sometimes when calling the center, the call gets dropped and you have to try 2 or 3 times to get the call to get through. The truck rental is a good price and the mileage pricing is half the price of all the other truck rentals. I will definitely use them again.
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July 2021 by Minh T.
WORST experience ever!!! Wish I could give negative stars D: booked a 15' truck on Wednesday for Saturday morning. Get here this morning (Saturday) to pick up the truck and guess what? It's not there! The guy said the truck I reserved wouldn't be here until Monday afternoon at 1pm. No call or warning from Penske either so I could make other arrangements. I needed this truck today because I had an appointment to pick up some big heavy electronic items I paid bought. There was a small window today and since I had no truck, I had to cancel the appointment. Now I have to arrange a new time and possibly take time off work for a new pick up arrangement. Another customer came and confirmed it wasn't just me. He had a reservation to pick up a moving truck for a cross country move. He needed to be loading today and take off tomorrow. His truck was not there either and completely threw off his plans and schedule. Life pro tip: always use UHAUL. Save yourself the headache
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July 2021 by Raven Ballard
Little bit hard finding this place but the owner was very sweet and really came through for me when u haul was really letting me down
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June 2020 by Kathy K.
This location has truck rentals for Penske out of Persiano Events. The entrance is around the back of 40 Tesla. I rented a van for moving and the morning of the move the Penske office called to tell me they did not have a van but would I accept a small 12' truck at a discount. I wished they had called earlier but was fine that they tried to make it right. When we arrived the Persiano Events owner/ staff was very cordial and assisted us. We had ordered a hand truck that he didn't have so he gave us a discount on that as well. The truck was brand new, no issues at all and the location was very convenient. Returned keys in a locked box when we were done and they emailed the receipt. I would use them again.
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August 2019 by Elizabeth Tarbet
Very efficient. Good prices and accommodating. They Check trucks out before you take them.
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August 2019 by Shahrooz Taebi
good quality of service but a bit pricey
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October 2018 by Sallar Khorram
Kind of hidden behind another business in the corner but very convenient and great customer service. Not sure of their range of trucks because it's such a small location but they're flexible and a total life saver being so close to the Irvine Spectrum area.
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April 2018 by Frank Snow
Hard to get anyone on the phone
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February 2017 by Kelina N Lobo
Very efficient, professional, organized, friendly, fast and a very proactive problem-solver. Jake, Reservation Agent at this location, was wonderful and made my move trouble-free. Excellent customer service. He noticed that the truck I had reserved had a water leak, and switched me to a new truck. He switched me to a larger truck and gave me a credit for the additional gas it would use. A water leak would have ruined the precious cargo I was carrying, and a rainstorm was forecast. I'm so so glad that he noticed it when I didn't! Proactively solved this problem, and answered all my questions and concerns with patience and grace. Very organized, efficient, friendly location, highly recommended. Penske trucks are very well maintained mechanically, very clean, and have comfortable seats and cabs – superior trucks to competitor's trucks, and about the same cost.
