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January 2023 by Thomas Myers
The worker damaged my hat removing it from the stitching machine and then tried to cover it up. Refused to replace the hat.
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December 2022 by LoLinda G.
This is just your average Lids store, just like all the other locations. The staff is friendly and available to immediately help should you have any questions. Very small, very clean, fully stocked. No complaints!
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December 2022 by Gina R.
Guest service was very poor..The manger was Staring at us the whole time we were in the shop. Made me feel very uncomfortable.And he was not helpful at all.
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August 2022 by Jonathan Gonzalez
This has got to be the worst Lids in orange county-- mind you, it's in Irvine. Apparently being in the "better" cities in OC doesn't mean businesses will hold up their standards. I phoned in yesterday (Sunday), and absolutely received no service over the phone. I ended up going into the store and there was no reason for calls not to be answered, as it wasn't busy at all. Once in, there's no greeting as other Lids stores, and the dude working was just chilling on his phone while lumped over the desk they got for employees. People would walk into the store and he wouldn't acknowledge them. I kept looking for a specific hat and not once did he ever approach me and offered help or helped other customers.Customer service is really at the bottom of this stores list. Stop by here to browse, but if customer service is important to you, skip it.
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July 2022 by Wilson Yu
I bought a $47 hat and I found it original price is $21. Later, I checked the Walmart, the hat is about $15. So, I spent $47 for a $15 hat? Kind of scam
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April 2022 by Mister
Called this location to ask if they had a style/size and they just keep hanging up on me. Oh well I'll order online from somewhere else
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March 2022 by Andrew Lindquist
Lids is an awesome place to buy MLB,NBA,NHL, or NFL hats. Great selection
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February 2022 by Andrew L.
Lids is my favorite place to shop for team merchandise especially Red Sox or Celtics. I've bought many of my Red Sox and Celtics hats at Lids. They have wide selection of non-local team hats.Lids sells hats only. If you want to buy team shirts or jerseys, you can walk to the Lids Locker Room. I believe that this particular store relocated closer to the Cheesecake Factory section of the mall. The only con is that the employees aren't very friendly store.Overall, a great place to purchase hats for both local and non-local sports teams.
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June 2021 by Solomon Hill
No service and employees had an attitude whenever a customer approached them with a question, employees just stood in a circle and talked the whole timeIf I could give negative stars I would.Terrible service no wonder the location is always empty even on the busiest day
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October 2020 by MILANO MILANO
Very nice
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August 2019 by H S.
Awesome hats!
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October 2018 by Roxana Callentine
If you need a hat hey
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July 2018 by jack rogers
Awesome place to get a hat
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June 2018 by Gene Bird
Bought hat great staff
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June 2018 by Donald Spix
Slow service with an attitude