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June 2022 by Ryan S.
Been coming here for years and always very happy with my experiences. A recent experience stood out a bit as Haley really goes above and beyond to make sure clients are happy. We were not able to complete my initial request however she suggested an alternative and it worked out better on the long run. Thank you Haley!
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June 2022 by Audra M.
I worked with Dennys C. today to secure a car loan. She was absolutely incredible. SchoolsFirst is so lucky to have someone so sweet. She was extremely professional and yet so caring and kind. It's one thing to have someone be a professional, but it is very rare that someone reaches out and really tries to connect with you. I am so grateful that I got to work with Dennys today. Thank you so much for your help with my car loan Dennys. You made the process so easy, and I am forever thankful!
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February 2022 by Jessie Z.
Carlos doesn't need it but he did a great job opening accounts and getting a card for us :) very patient and the way he explains things is easy to understand even for people who have no financial experience. He also thinks of extra things such as printing resources for you to write on. So if you're inexperienced or a beginner, request him if he is free :)
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January 2022 by C B.
Jocelyn was very knowledgeable and extremely helpful when I came in to refinance my car. She explained the process throughly and answered every question I had with lots of detail and patience. She went over all options to add additional services that the credit union provides and helped me figure out what would financially make sense for me to get extra coverage on my car and my loan. In addition the wait time to be seen was very short and the person at the front was helpful also! 11/10
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August 2021 by Micaela C.
I may or may not have called several times to be given advice about private party sales... Greeted by a new person each time who was 110% patient, resourceful and knowledgeable. This branch excels in customer service and enlightenment. I recommend Schools First and only wish everyone could be so lucky to bank here.
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August 2021 by Jason Y.
It's a good bank, and this location is usually pretty well staffed and they have a person in the front who can help answer general questions or direct you to the appropriate staff member if you need to complete a transaction. If you work in education, chances are you can open an account with SchoolsFirst. They have some great saving accounts and the 3 ATM's are conveniently located outside with plenty of parking around the business. The only shortcomings I found is the fact that you need to do a lot of transactions in person. For example, I wanted to do a balance transfer between accounts but rather than completing it online, I had to go in person to make the request. I also wanted to deposit a check at the ATM but the machine rejected my check, so I also had to wait the next day to go in person with the teller to make a deposit. This experience is quite the contrast from Bank of America, where they almost encourage all requests to be done through the mobile/ATM. Overall, still a good bank and once you qualify for a SchoolsFirst account you essentially get to stay a member for the rest of your life.
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July 2021 by Johanna H.
I just had the amazing pleasure of being helped by Mason. He was super wonderful and was beyond helpful! He was soooo communicative and engaging. If you ever need any important papers to be notarized Mason is your guy! Thanks again Mason! And SchoolsFirst for having such a fantastic person on your team.
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May 2021 by Myrna R.
The staff really went the extra mile for us, helping us battle a company that was delaying a very large refund we were due. Their hard work, good cheer, and professionalism saved the day.
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May 2021 by Alex K.
Exceptional customer service at this branch. Twice, Member Service Rep Christina Escober has gone above and beyond for my family, first to help my son open his first checking account, and then again when I needed to buy out the lease on my vehicle. She spent hours with my son and I -- patiently, expertly, and kindly answering our questions and ensuring that our needs were met.
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April 2021 by Ashley L.
I always come to this location when I have to go to the bank. Carlos is wonderful and has great costumer service. The whole staff is great. Thank you!
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March 2021 by Frank P.
Schools First is by far the best credit union. I'm especially happy with Michelle. I came in to completely pay off my credit card. She pulled up my account balances and I paid off everything. I always get excellent service at any branch I visit. Thank you Schools First.
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December 2020 by Jonathan O.
I spoke to Erica Martinez she helped me correct everything and get everything back on track thank you for reaching out to me SchoolsFirst and making sure that you deliver the amazing customer service that you guys always do
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December 2020 by Travis W.
I financed my car through the dealership and because of Covid-19, refinancing and registration is delayed. I just want to give a quick shout out to Bo Rodriguez who was an excellent representative of the quality customer service that Schools First is known for. He went over and beyond and updated me routinely on the status of the refinance on my automobile. His customer service in auto finance has even convinced me to transfer my Roth IRA over to Schools First because I'm sure I will have great service there as well.
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July 2020 by mags holmgren
I have used Coinstar at this Ralphs many times. Love the gift cards! Thank you, Coinstar and Ralphs!
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July 2020 by David G.
Talk about a bank that combines friendly customer service with a streamlined process the house you in and out so quickly, that you almost don't have to account for any additional time during your morning commute. I recommend this credit union to anyone who is eligible! As long as your immediate family is a member, you can join!
