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September 2023 by Volodymyr Dragan
Thank you very much for your quality service!
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September 2023 by Lindsley L.
The young man who tried to help me was the slowest person I've ever dealt with. I was there 15 minutes until he told me that he needed another document which he should have realized after 2 minutes. He was also asking inappropriate questions like "Why do you need a cashier's check?"
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July 2023 by Janeth Bumgarner
They send all their tellers at lunch at the same time. NO SENSE OF URGENCY. just slowest location. They blame it on low stuff but they need learn to work their employees everywhere. DO BETTER OR JUST STAY CLOSED!!!
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March 2023 by Fredy Rangel
I was cashing a check, which I previously cashed a week before from the company I work for. At this branch. Got attended by the same teller who remembered me as that was the first thing she mentioned. Only to then have the manager Adrian A Flores deny me cashing my check. Same check from company, obviously different pay period, but I had the same id's and everything was the same. Except for bad management. Now i cant cash my check anywhere because they ran it through their machine which stamped the check. And the manager wrote on the back of it so now i have to wait until monday, to cash my check, todays friday SMFH ?? Avoid this branch if your at the airport. Theyll just waste your time!!!
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February 2023 by Nesa Nesa1
Sheema Esmailtehrani is the best !She helped us when I needed! Whenever we had a problem ,she spent more than 3 hours for us and helped us !she is so helpful and kind ?Thank you so much for her respond !
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December 2022 by Mehrdad J.
I had an appointment here but there is no banker available and the lady asked me for several documents to do my job but after she check them she did not know what should do next? So I left and than I saw she canceled my appointment so the BOA can not send me any survey but this is old way to keep her job without knowledge, do not waste your time on this branch and try walking on other branches will be more helpful.
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November 2022 by Quy N.
tl,dr: Just find yourself another branch.Likes:+ Thankfully the parking machine did not charge me after all.Non-likes:- To enter the visitor parking lot, you have to take a parking slip to pass the security barrier arm. If the BoA staff could not help me and I still had to pay for parking, that would be BONKERS. I don't like having to even worry about that.- The staff could not help me withdraw the cash on my debit card. And they didn't explain to me that the MTCR is intended for shopping, not withdrawing cash.- Instead they said the BoA branch by Von Karman Ave will be able to withdraw my cash. Turned out to be false.
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October 2022 by Jennifer H.
WORST BRANCH EVER!!!!!! If I could give a zero, I would! The manager of this branch provides no help for a simple task. Went to the Alton branch, what I needed get done was taken care of right away.I will be calling corporate for sure letting them know how incompetent the manager is at this place.
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October 2022 by Roya Y
The worst center! The lady at front desk is very disrespectful!The guy called Richardo refused helping me because I said I am in rush!!!!! He said he is uncomfortable and left his room so not helping me!!!!!!None of the staffs working no one helps!I had to wait more than an hour just to reset my PIN!
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August 2022 by Danny Unknown
Terrible. No idea why they’re closed
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June 2022 by George Steven
Everyone there is so disrespectful and is least bothered to help you.Please go to a different location, there are just so many other options.
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May 2022 by Roya Yahyapour
The worst center! The lady at front desk is very disrespectful!The guy called Richardo refused helping me because I said I am in rush!!!!! He said he is uncomfortable and left his room so not helping me!!!!!!None of the staffs working no one helps!I had to wait more than an hour just to reset my PIN!
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May 2022 by Samad G.
Tried to access safe box, the laziness, ignorance the branch manager Adrian caused lot of pain to us. Suing the branch and branch manager
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April 2022 by Roya Y.
The worst center! The lady at front desk is very disrespectful! The guy called Richardo didn't help me because I said I am in rush!!!!! He said he is uncomfortable and left his room so not helping me!!!!!! None of the staffs working no one helps! I had to wait more than an hour just to reset my PIN!
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April 2022 by Omar D
The manager there is rude, I came at 4:30pm on a Wednesday to cash a check, he told me the bank is closed, but on the bank main entrance it says they close at 6pm, and refused to help me in a very rude way, if he would’ve been nice I’d never leave a bad review
