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March 2024 by Jense H.
Fast, free maps, dmv service, even got a temporary handicap card on the spot. They offer travel and insurance but you can say no thanks and not get a hard sell.
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March 2024 by Lynnann W.
Triple AAA is the gift that keeps on giving! Travel advice/planning, insurance and DMV services without the DMV wait?! Yes please! This particular location has been my go to for over a decade. The staff remains polite, professional and efficient. Mallory is awesome! They are exceptionally prepared to expertly assist whatever your need may be. The office itself is spacious, clean, quiet and comfortable for the brief wait you might experience. Let me highlight - little to no wait for exceptional service?! Beyond the obvious roadside assistance ... AAA is SO much more!
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February 2024 by Yaseen Kady
Mallory and Sandeep were both super helpful!! Excellent customer service and care, 10 out of 10, will return back to this Facility due to the excellent care that both of them showed, thanks!! I can attest to this having been to tons of DMV’s
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December 2023 by Evgenii Krasko
Issued me an international driving permit in 5 minutes, excellent
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September 2023 by roque rios
Insurance agent was friendly to take my first month payment. Said I would hear back from him in the next 24-78 hours. Well I never heard back from anyone. A week later I reached out and he said that the company decided to decline my application. Thanks for not letting me know... When I asked if I could get my down payment back again I never heard back.Look for insurance elsewhere
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August 2023 by Necel A.
Great area to start and staff were all friendly, informative and our questions received answers, what more can I say.
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August 2023 by Omar Hirbawi
The female that I was talking to on the phone left me on hold for a long time, then hung up, then I called again and she answered, once she heard my voice she hung up again, never calling this office again.
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August 2023 by Harold B.
Travel Agent Justin Clark at the AAA in Tustin is outstanding. He helped us in every detail for what was an important visit to both see family in Florida and recreate. No detail was too small for him to suggest helpful ideas. And while he helped us plan the trip he also kept the conference precise but pleasant, unhurried, and informal; helping us through numerous nice options. He listens well. He also followed up with us by e-mail making sure we had further no significant questions or problems. I highly recommend his services.
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August 2023 by P.A. H.
They do a great job! Kept me out of the DMV! HURRAY! Thats worth my membership fee for 5 years!!
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July 2023 by Orlando Villavicencio
Outstanding customer service, personalized service, friendly staff and helpful! Highly recommended! Agent Disha Garg and Ally Solan provide an excellent service!! Job well done always!!!!
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July 2023 by Cassie Sulehri
If I could leave 0 stars I would but system does not allow. My wife and I booked a trip Thru travel services with an agent named Rafael at Irvine office. The first thing that occurred was our flight was completely changed - so our seats with our younger kids were all over the place on plane. This is something that AAA agents are notified about. Agent just said - the time has changed but misinformed us - the entire flight changed as well as seats . Also , we both sat in front of him for couple hours during initial reservation and I asked him several times if there were any other fees I needed to know other than taxes . Agent said no, and failed to explain cleaning fee and other fee associated with condo we stayed at . I am a very busy person normally and I admit to sometimes not reading thru but also very upset that this agent after repeatedly asking him said there were no other fees . I attempted to contact him and basically he said , oh well your problem for not reading. This is not our 1st time booking a trip Thru AAA but not at the irvine office. I will never use this office ever again. I spoke to supervisor and she looked into it and apologized but basically did nothing .
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July 2023 by Jola Bolaji
This location didn’t show on the AAA website when I searched my Irvine zip code. But Google said they were close to me and open. I went in for my international driver’s license in June 2023. But they said this location doesn’t do that. She told me to go to Laguna Hills and that they require an appointment. I called Tustin and they said they do it as well and don’t require an appointment and they were closer.
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June 2023 by Ann B.
I have visited this location to renewal my car registration several times in the past 5 years. I am thankful for their great customer service.
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May 2023 by Lost W.
Been members of 28 years and this may just be my last year being a member. Used to have great service but their recent implementation of virtual assistant for road side assistance is terrible. Highly inaccurate and taking up longer time than needed, not to mention the extra stress. Also, don't even bother coming to this location for passport photos. I had both mine and my mom's photo rejected and they were taken by different person. It seems like they are not trained or just don't care.
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April 2023 by Richard Ashton
These guys are the best! They're busy, though. Best to visit after lunchtime
