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November 2023 by Paul O.
14 teller windows and 45 min wait cause they are only using 2 windows this place should be shut down
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October 2023 by Estrellita Grimaldo
I've noticed that this bank occasionally experiences challenges with their drive-thru ATMs. To enhance customer experience, it might be beneficial to consider having dedicated personnel oversee the ATMs regularly. This approach could help alleviate the frustrations caused by long lines and adverse weather conditions, which can understandably lead to some customer dissatisfaction.
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October 2023 by Henry Teyuca
Horrible experience none of the workers don't want to help with anything or anyone they walk away from basic questions
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May 2023 by Chio D.
Please, please fix your ATM machines, it's not acceptable to have only two working ATMs when there are supposed to be 6 of them available. People were lined up in a ridiculously long line, just to use the ATMs!
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January 2023 by Nibbles Alot
This bank is closed. Permanently. Please take off of direction.
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November 2022 by Lina C.
Seriously Bank of America, get it together! This location is absolutely terrible. The wait time is ridiculously long and they seem to be short-handed. A deposit should not take more than 10 minutes. I try and try to avoid this place but this is the closest to my work...If you can avoid this location, I would highly recommend doing so or else you'll be wasting a good amount of your time...Also, there's so many homeless people around, and it's very sketch to try to withdraw money as there's so many people begging... Sometimes I feel uneasy just watching people at the ATM withdrawing in fear that someone might side swipe and take whatever they have...
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August 2022 by Nicolas J.
This is probably the worst Bank of America I've been to.The tellers move slow and you'll probably spend an hour waiting in line I kid you not.What should be semi quick takes forever.Sadly the only big one in the area close by but the service is so awful
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July 2022 by Frank Trejo
Its horrible don't come here big line only 4 tellers and they open at 10am to 4pm only 6 hours of service like really
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June 2022 by Mayra C.
Line is literally out the door and they just have two tellers. Are they doing anything to hide people or are they just giving us really bad service like always ? Good thing I just opened up another bank.
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May 2022 by D.L. Matthews
I went to the B of A in Huntington Park, CA on Pacific Ave. And Slauson. There was only 1 teller with the line out of the door. Pictures to follow. I attempted to call the corporate offices to complain, I was redirected to the small business office. While the customer service lady was personable, she was unable to help. I do not want to be told that the reason for such reduced services is COVID. I work in health care and can't use COVID as a reason for reducing Healthcare services. Also, if the banks do not have enough employees to service the customers at lunch time, put a sign up and close the doors for an hour, so that service is not diminished during this time.
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March 2022 by Joel A.
I am leaving this review as a warning to all B of A customers and potential future customers. YOUR MONEY IS NOT SAFE WITH B OF A!! I had $14,580 stolen from my B of A account, out of the ATM at the Northridge location. I filed a claim with B of A, & it has now been rejected 5 times!!! I was in Maui from Oct 7th. 2021 until Jan. 24th 2022. Between Oct. 7th & Oct. 21st, someone withdrew $14,580 out of this branches ATM, despite the fact that I was 2,500 miles away, in Maui...and so was my debit card. I provided the bank with my boarding pass, credit union statement from the time-frame this fraud took place, and all sorts of other info to prove I was 2,500 miles away while this occurred....and it's still being denied?!?!?! Clearly someone had a skimmer on their ATM machine & stole all my info, made a copy of my debit card, and withdrew all my $. I wouldn't be surprised if a bank employee was in on this scheme either, considering how absolutely useless the employees have been in helping me. They're very clearly hiding something & don't want to get caught. Not 1 fraud alert. Not 1 notification. Nothing???? Now the bank has repeatedly denied my claim, so my only option is to absolutely obliterate B of A via every avenue possible (social media, news outlets, etc.). I have also contacted a lawyer, so I will be coming for B of A in court, for far more than the $14,580 that has been stolen from me. Bank of America are a bunch of criminals & frauds, and if you choose to bank with them, be prepared to regret your decision. You'd be better off going to any other bank that isn't a B of A. This wouldn't happen at any other bank except a B of A, because B of A is basically a criminal organization that is getting away with fraud, amongst a slew of other things. Their claim department is living in the 90's. They only receive your info via fax or if you mail them q letter...no emails, no phone calls, NOTHING! HOW IS THA POSSIBLE?!?!? I've spoken with the claim department call center who literally tells me "That's the way we do it. We don't even speak with the people who work on the claims." -- What this tells me is that B of A absolutely does not care about it's customers, nor making things right should something happen to you like it did me. They are q despicable group of cowards who need to be taught a very very valuable lesson, and I plan on doing that, in court. Bank of America, you should be absolutely disgusted and ashamed with yourselves! You have no integrity or honor & every location deserves to be shut down immediately!!! I will bo posting a similar review on every single B of A location across the United States to make sure everyone knows not to do business with B of A. They have gone as far as trying to have my reviews removed, but I will not stop until they have to answer for what they've done.
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February 2022 by Luis Alicea
Learned my lesson don’t deposit a 1,300 check into you’re BofA account. EIGHT days just to get the money I worked hard to earn EIGHT FREAKING DAYS. Next time I’m going to one of those check cashing place that give you money same day and you pay a small fee. Go that route don’t deposit a check into your BofA account.
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January 2022 by Gabby A.V
The drive thru atm took my fathers card and $2,800. Didn’t give us a receipt, or the card or the money. Neither did he receive an alert. Nor did the money show up on the app. And we tried tell the bankers. We got kicked out of the bank. Worst service ever. Do not go to the Bank of America. They didn’t even try to help us.
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October 2021 by Rick B.
Since all of the Bank of America's are closed on Saturday in West Hollywood, I had to go to this branch during my lunch. Waiting 50 minutes 15, outside in 88degree weather for a couple of rolls of quarters is obscene. They had one woman doing nothing, and there were 3 tellers. When I asked to speak to the manager, she eventually came out from a back office. She explained that 5 people had called in sick. Could she bother to step out of her office and help the many people waiting in line? NO, she couldn't. Closing branches, closed on Saturdays, grossly understaffed...Bank of America obviously doesn't care about their customers.
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February 2021 by Gabriela Aguilar
The drive thru atm took my fathers card and $2,800. Didn’t give us a receipt, or the card or the money. Neither did he receive an alert. Nor did the money show up on the app. And we tried tell the bankers. We got kicked out of the bank. Worst service ever. Do not go to the Bank of America. They didn’t even try to help us.
