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April 2024 by john bruce
Don’t do it! Fall victim of this unprofessional shop! It’s true you get what you pay for, brought my Sprinter Van in for a simple oil change, they over tightened my oil filter and cracked my housing. They refused to take responsibility for it, in yet they were the last to touch it! I only blame my self for taking it here, tried to cheap out save a few dollars ended up costing me over 800 to fix it. When I brought it up to the Manager he told me they couldn’t be held accountable. What a joke save yourself time and money and go to a reputable place you’ll thank yourself in the long run
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March 2024 by Sharon McCoy
Great service and price.
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March 2024 by Juliana Andrade
They broke down my car and they didn't even pay me to fix it. They don't want to be responsible for the damage. The manager acts dignified that such despicable people promise to help you and in the end they turn a blind eye. They just want to calm you down by saying it. Don't believe them if they tell you. They will pay them because they do not comply.
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March 2024 by Richard Seabourn
An oil change costs as much as a tank of gas now
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February 2024 by elmer edgardo Flores Hernandez
Good Service and very fast!!
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January 2024 by Abdallah
During my last oil change, they tossed a piece that goes to my oil filter cap. This ended up causing a check-engine light and a whole host of other issues until I finally unscrewed the cap and found it missing months later.Edit: Updating my review due to the quick resolution of my issue from their corporate team. Not the best experience, but appreciate them making it right.
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December 2023 by Jacob Sastrawan
A Stellar Experience at Valvoline: Anthony's Expertise Shines:My recent visit to Valvoline for an oil change left me thoroughly impressed, and I can't wait to share the outstanding service I received, courtesy of Anthony. From the moment I arrived until the completion of the service, Anthony's friendliness, knowledge, and overall amazing attitude made the entire experience exceptional.First and foremost, the efficiency of the oil change was nothing short of remarkable, completing the entire process in just 15 minutes. Anthony's skillful approach and attention to detail showcased not only speed but also a level of expertise that left me confident in the service provided.What truly set this experience apart was Anthony's outstanding customer service. His friendly demeanor and approachability created a welcoming atmosphere. Anthony took the time to explain each step of the oil change, ensuring that I felt informed and comfortable throughout the process. His knowledge and willingness to answer any questions added an extra layer of trust and satisfaction to the overall experience.The convenience of the location, coupled with the well-organized facility, made the entire visit hassle-free. Anthony's professionalism, combined with the overall efficiency of Valvoline's service, makes this establishment stand out as a go-to for all automotive needs.In conclusion, I highly recommend Valvoline, with a special shout-out to Anthony for his exceptional service. His friendliness, knowledge, and amazing attitude truly elevated my visit, and I look forward to returning for future automotive needs. Valvoline has earned my trust and loyalty, thanks to Anthony's dedication to providing top-notch service.Thank you, Anthony, and the entire Valvoline team, for making my visit memorable and setting the bar high for automotive service!
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December 2023 by D D
Had a Groupon coupon even bought a Toyota filter, plus the sales pitch: also they said wait for it..."You need another quart of oil" they put the wrong kind of oil in my car for a Toyota 3rd Generation it shouldn't be synthetic it burns way too hot and leaks so much! It cost me the exact same price $125? discounts are non-existent here Boo.:( Buyer plz beware ? but the Employees are very nice. Save your money go to a transparent place.
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December 2023 by Erick López
Employees are always nice and informative. If you can't perform your oil changes at home this place can get them done pretty quickly. It does get busy in the afternoon after 3:30pm. If you can make it before you are looking at quicker oil change service.
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December 2023 by Robert Dabao
Stay away from this place! They left my oil filter loose and made a mess of overspill on my driveway. I went back and they tightened it up and gave me a coupon for a free oil change. I gave them a second chance and this time the tech forgot to put the oil fill cap back on and my guy at Toyota pointed it out to me! HB Valvoline is full of incompetence. You are putting your ride in danger by doing business with them.
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October 2023 by Chris Ward
I called this place and told them I needed a tire rotation and that I drove a tesla. The lady on the phone told me they could do it and I made plans to go there later that day. When I pulled up to the place the workers were already looking at my car knowing it wasn't an oil change and clearly looked unhappy. Someone else came outside and spoke with me and I told him I was here to do a tire rotation then he goes back inside, comes back out a minute later and tells me that they cant do my car because they need a lift in order to do it. Not sure if he lied to me or the lady on the phone did but either way the people working there that I saw made it clear they didn't want my businessService: Tires
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October 2023 by Michael Petschlag
They did the same thing to me as they did with Amanda Seif. They said that my battery was bad and needed to be replaced. Showed me the exact same thing they showed Amanda, it's probably a picture. I didn't take any photos, but I should have. I declined, and went to AutoZone, just like Amanda. They tested my battery and it was fine. They wanted to bilk me out of $354.00, for a battery. If they go this far, they probably use a used battery. You think you could trust a business, that has Valvoline as their calling card. Nope, don't fall for the scam. I don't know who the owner is, but you should be ashamed of yourself, ripping people off. Your a thief and should be brought up on charges. I'm going elsewhere.Service: Oil change
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October 2023 by Elizabeth Webster
I want to start by saying I’ve gone here for years, at least since 2008, with multiple cars. I never had any problems and it was a pretty consistently quick/painless process. Recently, I had noticed there was a dip in the service, and I had a big problem-but it seems like they’ve made some changes and it feels like the same place I’ve been going to forever again.About the problem- long story short:There was an issue from an oil change I received a few months back surrounding how the skid plate was reattached, causing it to fall partially off the bottom of my car. I went back, they fixed it- then it fell off…again.Oil change time came up again, so I went to another Valvoline, and they let me know that my skid plate was damaged, and it only had two screws holding it up. They zip tied the plate on as a quick fix and told me to go to the first Valvoline (the location I’m reviewing) and let them know it was damaged. I drove over to Edinger and they were apologetic and said they would order it and give me a call in a few days. Sounds good, mistakes happen, I get it. I waited a month for a call that never came, so I called back.This next part is why they get 5 stars…At this point the DM Ronnie jumped in right away (he’s an HB local) and was totally blown away that it had been a month since the most recent interaction regarding the issue. Ronnie made it a point to let me know he’s focused on taking care of us local folks (which is honestly always a little refreshing) and was going to make sure everything got done perfectly. He met me at the location personally at 7am on a Saturday and put two gentlemen, John and Anton “on the case”. Within a week of the new crew stepping in, I had a new skid plate from the Honda dealer securely and properly attached to the bottom of my car by Anton. John did an amazing job giving me updates to keep me in the loop which was nice. They all really went above and beyond to make sure it was taken care of and that my car had a new skid plate attached correctly. I genuinely felt like they cared about me as a customer. As their customer.It’s because of how Ronnie, Anton, and especially John handled everything that I’m leaving this 5 star. They took a super negative situation and turned it 180 degrees so that I feel comfortable trusting my vehicle with this location again because of how they did the right thing. I’ll keep going back and definitely recommend them to others in the future (Please note: I say all this knowing full well that John is a Cowboys fan, and that I am an Eagles fan. So that has to count for something!).Thank you again for turning this negative experience into a positive.Service: Oil change
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October 2023 by Yasmin S.
They were so helpful and respectful. I didn't even have to get out of my car. Great fast efficient service
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September 2023 by Yukino N.
This is my favorite Valvoline in the area! I had to go to a few others when they were closed on a Sunday. The one in Costa Mesa nearby attempted and succeeded to add on extra services - which I should have looked into.The employees always seem happy here and never try to upsell! Makes it easier to get an oil change. Thank you!
