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April 2022 by Augusto A. B.
I had the opportunity to work with Martin Scott at US Bank for the very first time, but not the last one. I am a real estate agent from the city of Long Beach, CA who needed to refinance two properties. I had the fortune to find Martin Scott. I started looking for different mortgage lending companies on-line and I was able to talk with a few mortgage lending officers. In my opinion, it is a big difference working with on-line mortgage lending companies and with a local mortgage lending company. First of all, with on-line companies, they make you think you will get a good interest rate, you will need to pay higher fees and higher discount points, so at the end you will pay more. Secondly, communication is an important factor in any finance transaction. For a first home buyer, for an experienced investor, or for a realtor helping borrowers to buy their dream home, good communication is one of the most important factors in any transaction. Working with on-line mortgage companies was not good at all. You would feel abandoned in your financial transaction. Last but not least, in my opinion, working with on-line mortgage companies, you are one transaction more. They work with volume of transactions, and I feel like you are just another number. Also, they work with certain parameters where your information criteria might not be in these parameters, in this case you may not be able to fulfill your financial transaction. With Martin, communication was very good. Even when he was unable to answer the phone call, he texted me and acknowledged that he received the call and called me right back. Also, he was able to guide me in other different steps on the transaction. In my opinion he went "the extra mile" as a mortgage loan service officer. My wife and I are thankful for his assistance in this transaction. My "Kudos" to Martin! I mean it!
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September 2020 by Clare K.
Martin Scott at US Bank was our mortgage broker for our home purchase in Los Angeles. He was lightening fast with replies, answered all of our questions and was patient and kind throughout the whole process. Given the hot market, everything had to move quickly and Martin was able to turn things around within minutes if required. He made us aware of a number of credits we could get for the loan, which was amazing. We loved working with him and would recommend him to anyone interested in a home loan.
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August 2020 by Renee G.
Martin was very professional, highly knowledgeable and transparent with our the loan options. He helped my husband and I, who are first time home buyers, with all of our questions and made sure we got the lowest rate and all the credits available for our 30 year Conventional loan. With the credits his bank offered we didn't end up paying any closing costs!! Woo woo. His skills are what you need if you're looking for a mortgage loan officer.
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August 2020 by Miguel M.
Martin Scott, mortgage loan officer from US Bank has been beyond amazing to work with from the very beginning. Responsive, informative, and has made us feel comfortable from the get-go. He has great knowledge of the process and is very patient in explaining everything to you. We have recommended Martin to friends and we would highly recommend Martin for anyone looking for a mortgage loan officer. Thank you so much Martin!
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July 2020 by Vanessa O.
We just refinanced our house with Martin at US Bank. He did a great job. He was always there to answer my questions (quickly, either via text or in person). We had done a few home loans before, but the refinance was new to us. It was no trouble at all! Smooth sailing with paperwork, applications, notaries etc. I highly recommend him !
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June 2020 by Gagan G.
Martin is pretty amazing! He was always available to chat, answer questions and make the whole process of home buying as comfortable as possible. He has great knowledge of the procedure and is very patient in explaining everything to you. Also amazing at how quickly he can get things moving for you on the loan front! Highly recommend.
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April 2020 by Matt S.
Martin Scott at US Bank was our mortgage loan originator for our recent home purchase. We were especially grateful for his attention to detail, efficiency and kindness, as we navigated the purchase of our home during a global pandemic. The COVID-19 pandemic resulted in a tumultuous home lending process for us, with several of our previous lenders suddenly changing the terms of our agreed-upon loans without cause. Our home purchasing process was already extended far longer than typical when we first encountered Martin. However, he was both honest and extremely productive, saving us time and further stress, funding the loan prior to the extended close of escrow. Martin took the time to investigate the details and efficiently carried us through the home lending process amidst unprecedented times. He was extremely responsive with frequent updates and near-daily communication, as was necessary. We would highly recommend Martin for anyone considering home lending or refinance in the future
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March 2020 by Patrick G.
We recently closed on a condo in Long Beach (first time homeowners) and it's not an exaggeration to say that we couldn't have done it without Martin. As our lending agent, he was incredibly knowledgeable, very responsive to any and all of our requests, and worked very hard to get us fantastic financing on our dream condo. Martin went above and beyond and advocated for us when we really needed it. I truly don't think we could have found another agent who would have done the same. His compassion and hard work is outstanding, and I would recommend him to anyone searching for a lender.
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September 2019 by Jackie E.
Martin helped us with our first home purchase. Now as many know this can be very scary and stressful process especially if you no nothing about financing. Martin was absolutely awesome through the whole process. From start to finish he was always available with any questions I had and I had alot of them. Whether it was during the week or a sunday night he was a call or text away. I felt at all times that I was in great hands. Since he did such a great job with me I referred my mom and he is now helping her buy her home I trust that she is in great hands.
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July 2019 by Ivette M.
I worked with Martin on the purchase of my condo. He provided me with a lot of resources and great customer service. He answered all my calls and emails. His experience in the field and anticipating any potential issues made the process streamlined. Martin is an excellent professional and will definitely contact him for my future loan needs. He did a wonderful job getting me the best rate out there and worked around my busy schedule. Martin thanks a million for the superb job. He is the type of person you can recommend to friends and family.
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May 2019 by t m.
(Please read the original review first, thank you). One added star for US Bank's updated wisdom. It is with much relief that I have been informed Baher Shnouda has received a better position with US Bank. Upon hearing the news my Cardiologist this morning said that my 30 point drop in BP down to 150 can be directly attributed to Baher's promotion. He then handed me my next 3 month's supply of Lisinopril. He really is not sure if 40mg a day is still enough. But I digress.... Unfortunately Baher's new location is at a distance that is geographically undesirable. But the South Coast Branch does ensure Baher untold possibilities to land some "whale" accounts, (those from the Las Vegas crowd know what that means) that will insure Baher and US Bank's prosperity. Congratulations to US Bank for the ability to recognize and retain such a valuable asset.
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April 2019 by Cesar C.
Working with Martin was very delightful. He explained everything and provided different program options. I was able to use provided all needed Documents through as PDF files. Martin was always available by phone, text or phone call. I would really recommend working with Martin and US Bank seems to have the best rates and programs for HELOC's.
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March 2019 by Patricia B.
Martin did a fantastic job with our house deal. He helped my husband and I buy house and to refinance our income property concurrently. We were able to get the house in a multiple bidder situation because of the strength of the loan pre- approval Martin provided to the seller and the fast close. He was available and responsive during the whole process, promptly returning text messages and calls even on evenings and weekends. Martin has my highest recommendation.
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February 2019 by Mary Ann A.
Martin Scott couldn't have made our re-fi any easier. He kept us completely informed at every step along the way and, particularly, to avoid any "surprises" at the conclusion. He accommodated our schedules, was available when needed and completely professional in his approach. You're in "good hands" with Martin when needing a real estate loan and would highly recommend. He's an asset US Bank is fortunate to have in their loan department.
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December 2018 by Repetek R
Employees seem ok but Manager lady is not helpful at all. Was having an issue with employee when I got there but ended not helping me as a result of her frustration. Left and went to branch on Beach and Adams and they took care in literally 7 mins. I still like Usbank, but will not go this branch ever.
