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March 2024 by Matt S.
So I needed to rent an appliance dolly on Sunday. I go in Saturday and talk to the gal. She tells me I can reserve one. Great! So she inputs in all of my information and I even offer to pay for it upfront. She says, "No problem just pay for it when you return it". She gives me a copy of my reservation. I'm supposed to pick it up at 12 noon because I'm moving today. I arrive at 12 noon and one of the guys working there goes about the office and outside then says, "Oh, it doesn't look like we have any". I say "but I reserved one yesterday." Then another clown behind the counter says, "Just because you reserve one doesn't mean we have one". So here's my question....why do you have a reservation system nationwide? I don't think all 3 of these clowns could put there 3 brains together and answer my question. I'll be following up with your corporate office so this won't happen to someone else that is moving THAT DAY THEY MADE A RESERVATION!
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March 2024 by Genevieve M.
Used U-Haul Huntington Beach at the beginning of the year for my move. Initially rented the truck for two days, but had it for five. The staff was super kind, helpful and understanding. Thank you.
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February 2024 by Skör
Dropped off my U-Haul truck here after a one-way trip. Painless and easy; the employee was polite and quick. I forgot my phone in the truck and one of the employees called the secondary contact number (whom I was luckily still with) within 5-10 minutes to let me know. Great customer service and they didn't even judge me for being an air-head ha!
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January 2024 by Andrew
Helpful staff, quick pick up and return
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January 2024 by Jacob Abernathe
Miles was very short and rude responding while I inquired about pricing. I asked specific questions to try and understand the differences between returning the equipment to the original location VS dropping off at another. I was met with a sharp attitude , short responses, and literal sighs of annoyance like I was a moron for not knowing Uhaul rules and regulations. It was like talking to an angry high schooler. So far it’s been the worst experience I’ve had yet with a uhaul worker. Miles needs a crash course of some basic customer service skills and how to listen and respond properly with kindness and understanding to someone who is trying to understand and learn his company policies. I’ll never go to this Uhaul again.
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January 2024 by Henry
The staff are easygoing and the process is smooth.
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January 2024 by Sharon McCoy
This is the best U-Haul. I have been renting there for many years
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January 2024 by Genevieve Mazza
This place was awesome. The team is amazing. We initially rented our van for two days and had it for over 4 1/2 days. It was never a problem to extend they always worked with us. We silldefinitely use them again. Thanks U-Haul Huntington Beach.
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January 2024 by Travis
Simple way of getting the job done 24/7 .
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January 2024 by Henry Leon
The van does NOT fit a queen mattress properly. I was expecting the mattress to fit vertically. Due to the note stating the van fits a queen bed. However, it does not…
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January 2024 by Ken Moreland
The U-Haul staff at this facility are professional, knowledgeable and most importantly kind. They are the best at providing world-class rental services.
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January 2024 by Joshua K.
Miles was very short and rude responding while I inquired about pricing. I asked specific questions to try and understand the differences between returning the equipment to the original location VS dropping off at another. I was met with a sharp attitude , short responses, and literal sighs of annoyance like I was a moron for not knowing Uhaul rules and regulations. It was like talking to an angry high schooler. I chalked it up as "damn this kids having a bad day," but thus far it's been the worst experience I've had yet with a uhaul worker. Miles needs a crash course of some basic customer service skills and how to listen and respond properly with kindness and understanding to someone who is trying to understand and learn his company policies. I'll never go to this Uhaul again.
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December 2023 by Judi JP Price
Great location
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December 2023 by XprettylightsX
Customer service was excellent. A very smooth process would recommend this location to anyone needing their services.
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December 2023 by Marissa Lanum
I would not recommend this location to anyone. The staff doesn't care about their customers. The employees are rude and condescending. There was no pre-check of the truck, either.
