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December 2023 by Rafael G.
Just a little background, we're looking for a used car with fairly low mileage. I knew exactly which car to look at before going to the dealership. When we got to Norm Reeves Honda I was greeted by one of their employees. After a brief exchange of words. He said that we can't buy a car in the dealership with a budget of 25k. He also mentioned that they didn't have the cars we're looking for, which wasn't true. He pointed us to the used car section and seemed to have lost interest. We thanked him for his time and proceeded to look at the 2 cars we came for.We honestly didn't want to go inside and ask another employee for help after our first encounter. We were ready to walk out since there were other options nearby. Luckily Samuel Martinez came out to make sure if everything was ok. He's professional, courteous, and respectful. The used car came with a broken sun roof. Samuel made arrangements to get it fixed for us. He also worked with us with the pricing and gave us a substantial discount. We also showed up there 30m before they closed. The whole branch stayed with us till we finished the transaction. It was 9:30pm by the time we finished the transaction (they closed at 8:00pm that day). The service team detailed the car we purchased. I was impressed by their commitment to make sure that we were happy with our purchase.Not all of their employees provide the same level of service. Especially if you're out there looking for used cars. If you ever come across Samuel Martinez make sure to speak to him and give him a chance, you won't regret it. Thanks for being the best Samuel.
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December 2023 by Jerika C.
Great car buying experience and I couldn't be happier! Bashar was amazing and super helpful. They were transparent through the whole process. I came in pre approved so I didn't have to haggle too much. Check their website or autotrader first before going in, the online price is lower and they will match it. Happy car buying!
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December 2023 by John M.
I went in to look for the 2024 Honda Odyssey and had Gilbert Ruiz help me out! I was early in my decision making process, and knew I was only going in there to check out the car. Gilbert was so helpful that I knew that by the time I was going to buy the car, it had to be Gilbert. Once I was ready to negotiate and get the deal across the finish line; the entire process was very easy. I walked out of the dealership with excellent service and a reliable car! 1000% would come back here.
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November 2023 by Sean Kao
Samuel Martinez helped us find our perfect car. Always friendly and courteous, he explained all the differences clearly between trim levels on the '24 Odyssey. He demonstrated all the features on the car. Finally, Samuel was able to find the price that worked for us! Excellent and engaging salesperson!
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November 2023 by Richard P.
I went in to buy a new car. Mason was extremely helpful to us, as well as very patient and kind. We got a great deal with his help, and made us feel very welcome all throughout. One of the best services I've had at any dealership.
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November 2023 by Erika Diaz
I was recently in the market to purchase a vehicle for my daughter and found a few options with Norm Reeves Honda in Huntington Beach. I submitted an inquiry on a Sunday evening and by Monday morning received a call back from Samuel Martinez. Needless to say Samuel was professional, kind, patient, helpful and worked diligently to make sure I had the best car buying experience possible before EVEN ENTERING the dealership! He was communicative, calm, knowledgeable, receptive and facilitative to my parameters and requests. I couldn’t have dreamt of a better buying experience and representative with Samuel and Norm Reeves Huntington Beach! I would HIGHLY recommend Samuel and this dealership if you are in the market for buying a new or used vehicle.
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November 2023 by James S.
Gilbert my friend...I came in on Saturday checking out a used Mazda from norm reeves. Gilbert instantly became a of the family. He was honest and helpful. After checking out many different cars with many different sales people Gilbert made me feel comfortable and involved.... There is a reason why this place gets such high reviews and awards, they know what they are doing.James Sublette
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November 2023 by Courtney H.
Samuel Martinez at Norm Reeves Honda is the real deal. Genuine, efficient, and nails customer service. No frills, just solid car-buying experience.
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November 2023 by Troy S.
I was helped by Mason and Jonathon who made the process of buying a car stress free! We were in and out pretty quickly and got business done smoothly and professionally. Kudos to those two for helping me get my first car ever. Great service all around the board.
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October 2023 by Bruce Martinez
My experience with Samuel was awesome! I bought the Accord Sport, and I just couldn't resist all the cool stuff he suggested. Samuel made sure I understood everything and didn't rush through any explanations.What really stood out was how Samuel made me feel comfortable. He offered some extra goodies and explained them without any pushy sales tactics. It was hard to say no because he made them sound so good!The test drive with Samuel was a blast. He let me really get a feel for the Accord Sport and patiently answered all my questions. His excitement about the car was infectious, and it made me confident in my decision.In a nutshell, Samuel made buying a car fun and stress-free. I drove away in my new Accord Sport feeling great about my choice. I'd definitely recommend Samuel to anyone looking for a friendly and helpful salesman.
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September 2023 by Triu M.
I highly recommend you to go to Samuel Martinez, he does a great service to help you out with the car you find for. He is patience and super nice also. I be here first time and really like it.
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September 2023 by MONA F. & ROSS T. PINYAN
I had an excellent experience working with Samuel. He was incredibly patient throughout the entire process and never once made me feel pressured. He took the time to understand my needs and preferences and helped me find the perfect fit – a 2024 Honda Civic Sport. If you're looking for a knowledgeable and patient salesperson, ask for Samuel. I highly recommend him to anyone in the market for a new car. Don't hesitate to refer him to your friends and family; they'll thank you for it!
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September 2023 by Lindsay Maynard
Jacoby helped me find my dream car and it was a smooth and easy process! He is very knowledgeable but also cares about the consumer. He made me feel like what I wanted mattered and I couldn’t be more happy with my decision to take home my new CRV. Thank you to him and everyone else at Norm Reeves Honda in Huntington for being so kind and efficient!! Would definitely recommend.
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September 2023 by Vincent Nutt
I was in desperate need of a car that fit my needs. I went to Norm Reeves Honda superstore and after a brief conversation with Samuel Martinez he helped get me into the perfect car! if you need a new car or are looking to upgrade I highly recommend talking to Samuel over at Norm Reeves Honda superstore he’s the man!!
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September 2023 by Maxine Hinano
I came in looking for a new car and ended up buying a beautiful 2021 Honda CRV Hybrid a few weeks ago from Grady Carter. He was extremely friendly, helpful, and patient. He showed me a few cars, let me test drive them, and helped me purchase one of the best investments of my life. I loved my experience with Grady and am so grateful for him helping me find my car that I absolutely love! I would highly recommend working with Grady and am so happy that he was working with Norm Reeves Honda!
