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March 2024 by Lulu J.
I would put zero stars if I could. I spent 200 on a shopping trip and tried to return one item. I shop here pretty regularly. But I went to return something today (which I typically don't do). My return experience: I was sold one item and when I went back to return it because it didn't fit, they tried to accuse me of keeping the second item (I assume it was a two piece at some point). EXCEPT I never got a second item. It was on clearance and I was suspicious of the price (50 dollars but marked down to 32), so I made sure to inquire about it with the cashier (when I bought it). Cashier on Wednesday said the price was final and I could return it if it didn't fit (today is Friday-2 days later). I went to return it today and they were pointing at the arm pits and saying I wore it then saying it was supposed to be two pieces. I wanted to laugh at them bc they were looking at perfectly sewn armpits and if it looked worn to them then it's because your store sold it to me like that. The "manager" was like "all my girls are trained and they would never sell this item for this price." Well, you're wrong because one of your "girls" did exactly that. And another thing. She goes "I'll look at the cameras to check if there was something else that a came with it." She said it so rudely. I was like "yes. please, GO AHEAD because then you'll SEE that I only got this one shirt." This happened while there were 20 people in line. SO RUDE! They ended up returning the item but only after the girl who sold it to me happened to walk by (just by chance) and confirm that I wasn't a thief. I asked them to call her up and they refused. The girl with the black lipstick was like "no, I'm not calling her up because the associate you spoke to before me already said no to returning it." So rude. I only bought the shirt because I thought it was cute. I didn't realize it wasn't worth $32. If that's the case then marshals should come up with a new process. Also don't accuse people of wearing things before returning it (EVEN THOUGH THE TAG WAS STILL ATTACHED). If that's something you do then that's your business. Not mine. As associates, they should follow the return policy and if there's supposed to be two items then Marshall's needs to rectify that by scanning two barcodes. This could confirm that two items were sold but that's YOUR business , not the customer's. Prioritize customer service. Because I've already told three people not to go to Marshall's for as long as possible.
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March 2024 by Adriana O.
This is my neighborhood Marshall's and I am always in love with what they have to offer! I have been there a plethora of times since becoming an HB resident 7 years ago. I have come here for everyday household things like brooms, towels, kitchen appliances, pots, pans, so many things to stock up a new home. Everything I've bought here has been brand new, I've loved them all, they have all lasted for years and I was able to pick them up at a much lower price than your staple stores like target. During my last visit, I was looking for Crème Shop face masks (made in Korea) and I totally scored! I was able to pick up 15 face masks (3 masks in each package) with the following characters: Piglet, Keroppi, Belle and Ariel. I really love these masks and so this was a total score for me - they are hard to find and at $5.99, they are a steal! I perused the ceramic bowl and cup aisles and totally fell in love with a Winnie the Pooh Mug and Tea Infuser set and another Winnie the Pooh mug that says "today is my new favorite day". I also found a whole bunch of gorgeous teacups with matching saucers including a Belle teacup that totally caught my eye that I HAD to come back and get, HAHA. At Marshall's, TJ Maxx, Ross, stores like this, it is hard to find the same thing twice, so if you like it, you gotta take it! I'm looking forward to coming back soon. Spring is right around the corner and more of those gorgeous custom teacups and saucers are calling my name If you're into holiday decor, athletic clothes, household goods, shoes, fashionable new clothes, workout gear, etc, Marshall's is your store! This location is always stocked up, pretty organized/clean and the employees are always in a great mood. Just an FYI - it can get pretty hectic/busy so plan to be patient in line a it can get pretty long.
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February 2024 by Teresa Rz
Everything ok except one of the cashier ,she was laughing when somebody speak poor English that is not nice .
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January 2024 by Luisa Torres
Always find good items, I honestly prefer it to Ross.
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January 2024 by Michael Tanko
Good buys, long lines today!But they brought on more cashiers
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January 2024 by martha garrido
Exelent price
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January 2024 by jean pierre avril
Less busy than before but still interesting
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January 2024 by Robie A. O.
**My review is solely based on customer service and nothing to do with merchandise, selection or value!** I'll start by saying that the employees, (not all, but at least 90% of them), at the HB location have to be the rudest and most unprofessional group of people I've ever had the misfortune of dealing with. I've given this location more chances than they deserve, so now I'm going to share a few of my most recent, negative experiences: 1). Return of in store purchase, with receipt, within 30 days: As soon as I gave the cashier my items and receipt, she turned around and approached a worker who was strolling behind the counter; I'll refer to this worker as the "Roaming Employee." The clerk then returned and told me that my item was not returnable due to it being a seasonal item. I informed her that I had inquired about the item's return policy before making the purchase and had been informed that I had until January 30th, in accordance with the holiday return policy. Regardless of the time restriction, my cashier informed me that it was their store policy not to accept returns on seasonal products - I asked to speak to the store manager. The cashier then informed me that, although the person she had asked wasn't a manager, she was the one who instructed her on how to do things, so talking to a manager wouldn't matter. She also told me that ALL customers are informed about their seasonal item return policy. I gave up at this point and my money was not reimbursed, but rather than dwelling, I decided to move on and return a couple of things from an online order, which ought to have been simple. NOT at all! 2). Return of an online order with a receipt, within 40 days: I handed the cashier my receipt and my online returns, and once again, without explanation, she turned around and went to the "Roaming Employee",, to inquire about internet returns. The "Roaming Employee" then moved my cashier to another register and approached my register, where she stood within ONE FOOT OF ME and began to unpack and scrutinize each of my online items . She NEVER made eye contact, NEVER acknowledged me, NEVER talked to me, and NEVER gave me an explanation of what she was doing. I simply stood there feeling guilty, perplexed, and feeling like I had done something wrong. 3). ...and, finally this: Without providing any explanation, the "Roaming Employee" took one of my returned products, went to another employee, and held the item up for them to see. They both glanced at it and laughed about it for a long period, all the while I watched. I'm not sure what the problem was, but my refund was eventually processed. ** Side note** It turns out that the "Other Employee," who had discussed my return item with the "Roaming Employee" and laughed in an unprofessional manner, was actually the store manager! ** Another Side note** I had no trouble returning my "Non Returnable, Seasonal Item", to another Marshall's. - The Huntington Beach Marshalls appear to abide by their own unique set of corporate policies!
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December 2023 by dat nguyen
Nice store with friendly staff
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December 2023 by Bruce Lee
Many good cheap products. Good workers.
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December 2023 by jasmen tucker
I applied for a Marshall's credit card, the lady got my address wrong and said she would call to change it so I receive the papers for the process. She never called and my personal information went to a my old address. I wouldn't shop at this specific location not just for her mistake but it's a small store not much of a variety.
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November 2023 by Amy B.
Several of the employees are rude, also management let the employees buy items first before the customers, a lot of times they don't even put certain items on the floor no selection, the employee's get them first I have asked for specific items that are at other stores and the staff has said that they have purchased the items. The corporate needs to make sure the employees are not reselling on the side! Definitely not a store where customers are first!
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October 2023 by Sara D.
I love Marshalls, I frequent here often.. but lately, like as in this past year, there is a lady who works there and runs around with the cart that has the most obnoxious, loud annoying sound. She's literally the only one who runs around the whole store with that dumb ass cart. The wheels are shot out, and need some WD40. I know other people are just as annoyed as I am when shopping there while she buzzes around the store looking for fallen hangers. I never see her pull anything out of it or put anything in it. She just leans over it and rolls around the store rapidly and endlessly. Even the cashiers are annoyed. Im just saying, marshalls needs to get rid of that dumb cart
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October 2023 by Mr Angelo
Great selection, staff working around the clock some cashiers looks desperate trying to sign you up for store credit card,I think they can ask once and stop right there!! Parking is available, needs more men selection specially shoes.Good place to shop.
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October 2023 by James Andersen
Great selection, my sweet girlfriend picked out the perfect outfit for me to attend a special event, would return in the future, she also found a couple pairs of comfortable shoes that she can wear to work and they were discounted to like half of the original cost, also she picked up a comfortable pair of bum around shorts!