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February 2024 by Roy Gross
Boss is rude and cursing all the time , don’t go there
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February 2024 by Pahlavian
Very friendly and professional staff.
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February 2024 by Amir Shoham
I went into Discount Tires Huntington Beach location Thursday 2/15/24 after I submitted an online order for 4 tires for my Chevy Tahoe. It turns out sombody dropped the ball and the tires were not ordered. I talked with Andy the manager and he told me he could order the tires for me and have them in the next day. So I brought my car in on Friday 2/16/24 in the morning. They installed and balanced the tires, did a wheel alignment, and an oil change and I had my car back by 3pm. I give them 5 stars. Andy the manager handled my business very professional with excellent customer service. I will be going back to them the next time I need service on my car.
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February 2024 by Jimbo
It was great up until the wheel alignment that was not properly done.I'm hoping to get a refund for the poorly incompleted wheel alignment.I had to take it to Big O tires to get it corrected.
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February 2024 by Penny Arroyo
I have always had great experiences with Discount Tires and they’ve made me feel completely confident with my automotive needs.
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January 2024 by Eric Delapena
Kudos to Discount Tire, Huntington Beach. Not only were they able to source my specific set of tires but the installed and delivered in record time with exceptional pricing. Thanks Chris!
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January 2024 by Eric Jernigan
Was here on Saturday, Jan. 6, and it was one of the worst experiences I’ve ever had getting work done to my car. Needed new brake pads and rotors. Called around 2 pm to ask about coming by to have the work done or if I should make an appointment and come by another day. I was told to come by at 3:30. I told them that I could come by right away so that I could get in and out earlier, but they said to come by at 3:30 since there are people there already waiting.Came by right at 3:30. Checked in and mentioned that they close at 5. I asked if they’d have time to do all the work before that, and they assured me that they would have me out of there before they close. I had a birthday party on the other side of OC at 7 that night, but since they promised I’d be done by 5, I wasn’t concerned.Around 4:45, I’m still waiting with no update. And there were lots of others still waiting too who were there before me. I was so confused as to how they were planning to get me out of there by 5. At that point I accepted that I was going to be out later, but as long as it wasn’t too late, I could still make the birthday.Fast forward to around 5:55. Still waiting. The guy at the desk comes and tells me they are almost done. I was very excited. At this point I’d be a little late for the birthday, but nothing terrible. But then 6:30 rolls around, and I’m still waiting. At this point, I start fuming. It was so difficult to maintain my composure. Around 6:45 the desk guy calls me up to pay, and I could barely speak because I knew I was so close to snapping at him. Finally, at 7 (2 hours after I was supposed to be done) I get my car. I was so angry that when I got in my car and closed the door, I had to let out a loud shout.I understand that car work can go long. That is not so much the issue. The issue is that I was told it would be done by a certain time so I adjusted my day around it. If they had simply been honest with the timing, I would’ve come back another day since I had plans that night. Instead, I was 1.5 hours late to the birthday. I’ve had good experiences with this company in the past, but now I don’t see myself ever returning.
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January 2024 by Paul Gittelman
Had to buy new tires for my car. As disappointing as it is to have to spend so much money, the staff here we're very helpful in getting me back on the road, gave solid information about tire choice and provided excellent customer service as well as fast installation.
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January 2024 by Greg Schaeffer
My experience was great. Matthew was excellent. He took care of the services I needed and offered additional services for the future. I would recommend my friends and family. Thanks
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December 2023 by Nicholas
Very helpful service! Was able to get my tire replaced very promptly
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December 2023 by Alfred Barela
Receive professional courtesy, enjoyed waiting for my vehicle to be ready. Received respect and understood the policy and the technician was very nice. I feel that they’ve received a high score for this thank you.
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November 2023 by Courtney Robinson
Manager discriminates against women. You are not treated kindly. manager doesn't smile, has MAJOR ATTITUDE. DOES NOT HONOR RESERVATIONS. YOU WILL BE TOLD TO YOU WILL WAIT. ABSOLUTE DISCRIMINATION WHEN YOU WALK INTO THE CENTER. THERE IS ZERO CUSTOMER SERVICE AND THE PROBLEM IS THE MANAGER. HE IS NOT FRIENDLY AND TREATS WOMEN VERY UNKIND. And whatever program for customer service you're trying to implement has found miserably with this I filed complaint with Corp let them deal with him. Still waiting for my refund. If you want to be treated rude lack of customer service disrespect no smile not grateful this is the center for you just make sure you bring a guy with you so you can get treated kindly Buyer beware
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November 2023 by Cathy Del Rosario
So far this is consistent with good service. The only spoiler is I encountered a couple service men who tried to sell me before helping me with what I came there for.
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September 2023 by Shaoqing xu
Not honest business.Went on Monday, waited whole day, at 3:30PM tell me can’t get brake job done.Even worse, try to up sell me caliper for brakes due to rust, turns out other 4.9 review shops tell me no need change and my car now drives ok.The new manager, should be fired. He wearing nice company shirt, however when I come in Tue (2 days in a row) asking to help brake work, he said oh we didn’t have parts, suppose to have ordered yesterday. He didn’t apologize at all. I told him I have been here 2 days, I may have to find other shop do it today. He didn’t even care!Bad sales person, bad manager.2 star for their price of tire seems good?
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September 2023 by Ruben Gomez
Best service in town. I needed tires for my trailer and they got them in same day when all other tire places said it would be a week. Manager picked up the tires from the the warehouse just to make the customer happy