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March 2024 by Shane N.
Tried to give my money to dicks today. Mid day on a Monday. Very few shoppers - plenty of associates working. Had to walk the entire store for someone to open a dressing room. When sizes didn't fit, door closed behind me so when I get new sizes - can't find anyone again. Ask multiple people for help "they will get someone" pushed button for help. Crazy lack of service - the simplest of service. Finally hung all my clothes on the dressing room door and had to walk out.
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February 2024 by Cindy P.
I received great customer service in the shoe department from Robert. Even though he was super busy, he was quick and attentive. I wasn't sure of my size and he was so patient to bring me multiple sizes to try. I found a perfect fit, but they were out of the style I wanted, so he kindly offered to ship to my home. I'll be back to this location because of his service.
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February 2024 by Mona C.
We purchased two treadmills at DICK,S in Huntington Beach 10 days ago!! The store itself is a "mixed bag" of competence and utter INCOMPETENCE! Some of the salespeople are NOT at all interested in helping customers and act like the customer is a real nuisance. We eventually lucked out with a real gem of a guy, Brian Kessler, who really helped us. If you venture into DICK'S ask for "Brian." The MAJOR PROBLEM with DICK'S is their irresponsible, incompetent, and uncommunicative DELIVERY SERVICE. After we specified a necessary AM time slot on any day, prior to 1:00 PM, their delivery service "secretively" changed our time to 2:00 to 5:00 PM.--No call. no consent, no notification of any type!! So we were caught-- completely stuck off guard! When we complained to the manager at DICK'S they said they have "no responsibility" and "no control" of a 3rd party company. So if they want to stay in business, they NEED TO EMPLOY ANOTHER DELIVERY SERVICE !
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February 2024 by by AirbnbAssistantCOM (LogoQRCode.com)
Sport Store but no Ski equipment???
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January 2024 by Patrick C.
I received some basketball shoes from my wife for Christmas. They were too tight I went to the store to return them. First of all there wasn't a scratch on them but the bottoms had a little dirt and the guy was sweatin me over it. I said well I can wipe off the dirt, he said no it's okay we'll do it this time like he was doing me some big favor. I was going to just exchange them and wanted to go back and look for some different types. The young woman helping me in the basketball section brought me out some shoes then disappeared. I wanted to try some other ones. After about 10 minutes I found her talking to a co-worker. Anyways I left and just got my money back. She seemed more interested in talking then seeing if I needed anything else. Seems like I'm not the only one with a bad experience check out their ratings. My advice if you need any type of running shoe go to Roadrunner Sports not here....(RR doesn't sell basketball shoes or I would have went there)
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January 2024 by John Weiss
I was returning some shoes I had purchased and was helped by friendly store employee. Had an issue but was finally able to get my return taken care of.
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November 2023 by Minhyeok Park (mhp)
The employee were helpful! I really like my new soccer shoes! Thank you!!
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October 2023 by Ron R.
Colin saved my day! Drove from work in Costa Mesa to the Newport Beach DSG. Found a pair of $220 polarized glasses after 30min of trying on a dozen pair. Went to purchase and all that was left was the display. Employee checked that HB DSG had two pair. Drove there. Untrue, none. Figured another similar pair would be ok. Colin helped me in HB and as a token for my run around gave me a $15 DSG gift card. Thank you Colin
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October 2023 by Tommy H.
I was there today and needed help looking for a shoe, I asked this skinny ginger boy for help and he said he will help me in a minute. I waited for 15 minutes and he never came. I got fed up and left but as I was leaving I saw him flirting with another coworker instead of helping me. Forget this place.
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October 2023 by David Licea
This was my first time going here. It was huge. The sales clerks were helpful. I will definitely come back again.
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October 2023 by Hassan Osman
Every time I go to return something from Nike, they say the system is down. It doesn’t look that they are been honest. Not sure why they have a contract with Nike and their name is on Nike’s website and app if they don’t wanna accept the returns as advertised. Not professional at all!
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September 2023 by Becky L.
I am surprised I saw some negative reviews here. I used to go to the Dicks in cerritos where they truly did have horrible service. This place is great, friendly and helpful staff. I wasn't waiting around too long even though it was busy. And I did observe the staff being equally friendly & helpful with everyone. Maybe my expectations were low but it was a good experience and I will go back.
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August 2023 by Sande Mayott
Wednesday night 8/9 around 8pm I waited 10 minutes in the shoe department for assistance. When the male clerk finally arrived I asked to try on two pairs of shoes. He brought one and disappeared in the back room never returning. TERRIBLE CUSTOMER SERVICE. I left without making a purchase
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August 2023 by Justin Bazant
Lots of pickleball gear at the HB location!
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July 2023 by Leo Bloom
Pretty much the best local option for sporting gear.