May 2021 by Mike Chase
If you are looking for a Chase branch as your go to, pick this one. Friendly, knowledgeable, and efficient. They went over and above for me and it was evident they really want to help the customer. I have specifically worked with Anna-Lee and Brandon and both were exceptional.To put it into perspective I will compare this branch to another on an important situation I was dealing with (I'll leave out the specifics). The other branch gave me no solutions and basically told me I was out of luck. For the situation I'm referring to, this was unacceptable. I decided to turn to this Huntington Beach branch and they gave me a best case scenario and then also two other workarounds that could remedy the issue in the meantime. The two workarounds made me feel very good because they solved the major issue at hand. Not only that, they called me back after an hour and told me they were able to accomplish the best case scenario. Overall, it's clear to me that not all Chase branches are the same quality and you have to find ones that actually care. I found mine!
November 2019 by Samantha M.
Just drove past chase bank and decided to finally get my new debit card after washing my current one on accident. Steve offered to assist me the second I walked in. Not only did Steve get my debit card and wave the fee in seconds but he also got my card shipped in 2 days because I was going out of town. Once I mentioned I was going out of town he instantly offered to put a note on my account, get me change and helped me download the chase card and put my card on Apple Pay. I'm terrible with technology and Steve made the process fast and easy. People like Steve continue to remind me why I bank with Chase and why I will never leave. A++ for customer service. Thanks chase for hiring quality people I will continue to bring all my future business to Chase bank. LOVE this location
August 2019 by Big D
Outstanding branch. Easy in and out. Always welcomed with a smile.
February 2019 by David Glusic
Friendly staff, with many free to assist with banking needs. Experience was mainly through teller and available banker, not a complicated visit. Inside seemed clean and new. Does not look to be a private banking location.