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February 2024 by Ray H.
Rep didn't even know that chase was having Apple Pay issues , wasted clients time having them sit on the phone
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September 2023 by K Z.
So disappointed with Chase. Been a customer for many years and the service is in constant decline. Nobody stays in leadership positions you always have new managers most inexperienced and just a Revolving door. Fees are excessive and Ive been every level from private client to signature to soon gone! Just leave and go find a credit union who treat its customers well and have zero fees and great service. Oh yea no more safe deposit boxes either.
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September 2023 by Google user
We arrive at the bank on 8/25/2023 at about 12:15 noontime. It was rather slow and there was no wait in line but the one teller was already assisting a customer. But to my dismay Customer service doesn’t exist at this bank. Leo Castro who stated he is the branch manager assisted us today. He looked at us and stated that he will make sure to do his due diligence and check company policy and procedures before he tells us no. That’s the customer service I received off the bat. I brought in a third party check with both payees ready with IDs to sign off on the check and cash it out being that the Payer was Nationwide Insurance, a Chase Bank account holder. Leo refused to offer logical explanations and reasons for denying to cash Nationwide’s Insurance Check paid to us. It is beyond belief that a national major banking institution can refuse to negotiate a check drawn on one of its own accounts. Leo was condescending and unwilling to engage in adult conversation when we asked reasonable questions to better understand his denial to cash a check drawn from their on account. And mind you this check was from Nationwide Insurance Company. Please tell me Nationwide has enough money to cover their own checks from their bank? Leo your demeanor and service toward us today was deplorable. Shame on you for putting judgement on us and making a call on the service you provided us from your own personal preference and assumptions and not by company policy and procedures. Which I asked for and you refused stating that it was privilege information. You also mocked us when we asked question’s regarding banking stating, “How would you know, are you in the banking profession?!” How does a manager have the audacity to make prejudicial ways in providing reasonable requested service? I feel sorry for the staff who has to work with you on a daily basis. I really despise writing bad reviews but I felt my ‘due diligence’ to make my service provided by you today known to be rather unworthy of your title.
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September 2023 by Yen D
We arrive at the bank on 8/25/2023 at about 12:15 noontime. It was rather slow and there was no wait in line but the one teller was already assisting a customer. But to my dismay Customer service doesn’t exist at this bank. Leo Castro who stated he is the branch manager assisted us today. He looked at us and stated that he will make sure to do his due diligence and check company policy and procedures before he tells us no. That’s the customer service I received off the bat. I brought in a third party check with both payees ready with IDs to sign off on the check and cash it out being that the Payer was Nationwide Insurance, a Chase Bank account holder. Leo refused to offer logical explanations and reasons for denying to cash Nationwide’s Insurance Check paid to us. It is beyond belief that a national major banking institution can refuse to negotiate a check drawn on one of its own accounts. Leo was condescending and unwilling to engage in adult conversation when we asked reasonable questions to better understand his denial to cash a check drawn from their on account. And mind you this check was from Nationwide Insurance Company. Please tell me Nationwide has enough money to cover their own checks from their bank? Leo your demeanor and service toward us today was deplorable. Shame on you for putting judgement on us and making a call on the service you provided us from your own personal preference and assumptions and not by company policy and procedures. Which I asked for and you refused stating that it was privilege information. You also mocked us when we asked question’s regarding banking stating, “How would you know, are you in the banking profession?!” How does a manager have the audacity to make prejudicial ways in providing reasonable requested service? I feel sorry for the staff who has to work with you on a daily basis. I really despise writing bad reviews but I felt my ‘due diligence’ to make my service provided by you today known to be rather unworthy of your title.
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August 2023 by Yen H.
We arrive at the bank on 8/25/2023 at about 12:15 noontime. It was rather slow and there was no wait but the one teller was already assisting a customer. Unfortunately to my dismay customer service doesn't exist at this bank. Leo Castro who stated he is the branch manager assisted us today. He looked at us and stated that he will make sure to do his due diligence and check company policy and procedures before he tells us no. That's the customer service I received off the bat. I brought in a third party check with both payees ready with IDs to sign off on the check and cash it out being that the Payer was Nationwide Insurance, a Chase Bank account holder. Leo refused to offer logical explanations and reasons for denying to cash Nationwide's Insurance Check paid to us. It is beyond belief that a national major banking institution can refuse to negotiate a check drawn on one of its own accounts. Leo was condescending and unwilling to engage in adult conversation when we asked reasonable questions to better understand his denial to cash a check drawn from their own account. And mind you this check was from Nationwide Insurance Company. Please tell me Nationwide Insurance Company has enough money to cover their own checks from their bank? Leo your demeanor and service toward us today was deplorable. Shame on you for putting judgement on us and making a call on the service you provided us from your own personal preference and assumptions and not by company policy and procedures. Which I asked for and you refused stating that it was privilege information. You also mocked us when we asked question's regarding banking stating, "How would you know, are you in the banking profession?!" How does a manager have the audacity to make prejudicial decisions in providing reasonable requested service? I feel sorry for the staff who has to work with you on a daily basis. I despise writing bad reviews but I felt my 'due diligence' to make my service provided by you today known to be rather unworthy of your title.
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May 2023 by Julie L.
I cannot express how delighted I am with the support and expertise offered by the team. A big thank you to Johnny, my banker, who provided an unparalleled experience that exceeded my expectations. Initially, I stepped in to open a business account, but I left with a wealth of knowledge and valuable services, all thanks to Johnny's dedication and professionalism. He opened the account seamlessly and patiently guided me through the process of setting up an online banking and credit journey. In addition, Johnny took the time to educate me about various financial products and services tailored to my business requirements. He made sure all my bill payments were set up efficiently and offered insightful advice on managing cash flow and optimizing financial management. Throughout our interaction, I never felt pressured or overwhelmed; while some may say that Chase bankers can be insistent, my experience with Johnny was nothing short of pleasant and supportive.
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May 2023 by Alex T.
I was very frustrated that I got my wallet stolen. I came into Chase for help. It was busy and I was anxiously waiting in the lobby. Then Johnny approached me and offer assistant. I told him what happened. He took urgency in closing out all my cards and helped reset my online banking. He got his manager involved and they called in to submit the fraud claim for me. I have tried calling Chase all weekend and spent over 2.5 hours and could not get anywhere. Johnny took care of everything in 15 minutes. He even followed up with me a few days after to make sure that all my money is safe. Truly appreciate the help.
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May 2023 by Cang D.
This branch has always been very exceptional. Everyone has always been very helpful and knowledgeable. Shout out to banker Johnny for assisting me. I only came in to open a business account. Honestly I did not expect this great of a service. Johnny went beyond what I asked for. Not only did he opened the account for me. He helped me set up online banking, credit journey, all the quick pays, and the extra bells and whistles from the Chase app that I did not know about. Johnny also took the extra step to make sure I get all my bill paid set up. They always say Chase bankers are pushy. I never once I felt pressured to sign up for anything. Everything recommended by Johnny were necessities for my business.
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May 2023 by Jorge A.
I love coming to this branch. Never once I was turned away due to not having an appointment. This branch is very walk-in welcome. You can get everything you needed done here even if it's beyond banking. They have all the answers. This is because they have very talented individuals who work here. My encounter was with Private Client Banker Johnny. This guy really knows his stuff. He was very informative with all my questions. I had some questions regarding my 401k and some other minor investment inquiries. Johnny quickly got his financial advisor partner Chris involved. They helped ran a financial time line for me. Wow, they helped me discover things about myself that I didn't even know. They continue to follow up and now we have a great banker/ client relationship. Will recommend my family to come to this branch.
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October 2022 by Dan K.
Amazing customer service, both Leo and Joel branch a manger go above and beyond!I would highly recommend this location for any Chase needs
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September 2022 by Lindsay D.
Joel you are the BEST!! Joel was able to calm me down after a looooong frustrating morning of dealing with Wells Fargo's 3 incompetent telephone operators and one branch teller and manager. So happy to be leaving Wells Fargo and joining Chase, a bank with super friendly, competent and knowledgeable staff! I truly appreciate all Joel's help and he did it all with a smile : ) !!
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August 2022 by Bill H.
I have been through all of Chase Bank's predecessors from Home Savings to Washington Mutual and now Chase. When I have had to use Chase at other branches, I have felt the service to be below average. Recently I was trying to edit my bank info on treasury direct to include Chase so I could purchase I Bonds. The treasury required a Medallion signature, so I went to my favorite Chase branch in Seacliff and talked with Joel. He told me that the bank manager was not in that day and that the person was the only one who could help. Joel then checked other branches and found that Lauren Hebert at the Brookhurst/Adams branch could help. It was about a 15 minute drive, so I scheduled an appointment and met her. I have never encountered a colder person. She took my documents, drivers license, made copies and gave them back. She then informed me that they would call next week, but that 90% plus are turned down. I left her with a feeling like I was a nuisance for taking up her time. On my way home I considered what it would take for me to close my Chase accounts and transfer my funds to one of our other banks. Since I have always been treated well at the Seacliff, I returned and talked to Joel. After several phone calls, he sadly informed me that Chase stopped providing Medallion signatures for Treasury Direct. I expected him to just say sorry and that would be it. But Joel asked if I had other bank accounts. I mentioned a couple, but they were internet banks. Then I remembered that my wife had a business account at Union Bank and I was a co-signature. I expected Joel to just say go there and good luck. But instead, Joel called Union Bank and confirmed that they could provide the Medallion signature service. I then went to Union Bank and they took care of Medallion signature and I was able to add both Union Bank and Chase to my Treasury Direct account. Thanks to Joel, I did not close my Chase accounts. It's rare to find this kind of service.
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July 2022 by Roger R.
Great branch location with employee's ready to help when we have an issue or question with our accounts. We recently moved our investment accounts. I love the platform and ease of use.Thanks Chase
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June 2022 by Alex Stoeber
I like this bank and every employee I’ve ever dealt with has been great
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April 2022 by Mercy F.
I had an issue with verifying my identity, and Jesse was extremely helpful in getting it sorted out. As stressful as the situation was, he handled it very well and kept me informed of the documentation I needed. Even in entering initially, I was extremely pleased by the customer service. Someone immediately noticed I was waiting and asked how they could help. I definitely plan on revisiting this branch for my banking needs.
