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January 2024 by Do Rei Mi
They deny your identity even when you give all the right information along with a phone number to go with it. They made me go into a branch to identify my identity.
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September 2023 by Arctic Kat
it's not bank of the west . it's BMO
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June 2023 by Buse E
I don’t know why anyone would bank here. This is always the absolute worst experience. The line is to the door and there’s only 2 tellers while the manager Laurie is sitting in the back messing around on her phone and dismissing her tellers’ questions.
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May 2023 by color offical
I told the lady in the front I want to not have the the option where you can spend more money then you have but get fees if you spend more the whats in ur account but I noticed I was still getting FEES now I have over 200 dollers in fees I SPECIFICALLY TOLD THE LADY I DONT WANT THAT FUNCTION. DID THEY DO THIS AS A SCAM OR SOMETHING.
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March 2023 by Patrick Tucker
Excessive and inexplicable holds on deposits. I deposited my Federal Income tax refund check and they put a hold on it.A Treasury check is backed by the full faith of the United States of America government......this speaks volumes....
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January 2023 by Felix Padilla
Customer service not good give bad attitude
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December 2022 by Douglas P.
B of A has more money then any bank and yet they have one teller at 1:20 pm on a Tuesday with 13 people waiting in line. They must know what a hassle it is to move banks and that's why we all stay. I hope the decision makers have to wait in line to get into heaven. Brutal!
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December 2022 by Paul C.
0 Stars. Incoherent staff and unpleasurable experience. Treated like they will ruin your account.
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September 2022 by Jeremy A
0 stars!!! Worst Bank! Worst people! Worst customer service!!!!
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April 2022 by Tran D.
There is a banker named Ruth Villanueva, she is wonderful. However, I do not find the manager or other teller hospitable or helpful. Stay in line and wait for Ruth. She is kind, helpful, patient, and goes out of her way to help.
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February 2022 by Maria M.
I always have a great experience with Bank of The West! Been with this bank for quite a few years.... and wouldn't want to change to any other bank. I recently needed additional assistance for something, and Ruth & the other woman, of oriental origin, who is new..... Can't remember her Name right now, but both we're quite helpful and friendly! Thank you guys for great customer service! I appreciate it.
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January 2022 by Yaniv K.
Lord have mercy on these banks! Customer service is non existent. Waited 10 for a banker. I'm the only customer in the store. This place is ridiculous
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November 2021 by Kenenth G.
Andy Le, thank you from the bottom of my heart for the attention your provided during my HELOC process. Your professional approach to answering all my questions even though I felt as if I was asking to many was refreshing. This was my 1st time contacting Bank of the West; you exceeded my expectations by leaps and bounds. You kept to posted on the process and timeline for completion; you didn't miss a mark. I can assure you this would definitely not be my last. If I could have given you 10 stars I would have. Good luck and best wishes.
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October 2021 by Alexandra Kurland
I am a new customer with this bank having opened my small business account here. This bank and branch came highly recommended from peers. If you are looking for the care and attention you seek with a bank, please consider coming here and asking for Maria Thomas, Andy Le, and or Danh Tran. Appreciate everyone's help!!!
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October 2021 by S F
This is literally the worst place I have ever banked at. The equipment is always broken. They have double charged me countless times. They've given me service fees when my count's been positive.. And now the phone number doesn't even work.
