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May 2024 by Deniece Dreyer
Parking lot is unsafe for members, my vehicle was broken into and burglarized while taking a fitness class. There was no security, parking attendants or signage regarding damage/theft. An expensive gym membership in a dangerous area. Be careful!
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April 2024 by Austin
Update: My car was broken into while parked in the parking garage of Equinox Hollywood.Let me paint you a picture of Equinox Hollywood – where luxury meets leg day, and where the staff is... well, let's just say they're on their own personal workout plan.Walking into Equinox is like stepping into a fitness utopia – sleek, modern, and equipped with more amenities than a Kardashian's closet.But here's where things get interesting – the staff. Picture this: you're trying to ask a question about your gym hours, and the receptionist is too busy flexing in the mirror to notice you're even there. And don't even get me started on the personal trainers – it's like they're auditioning for a reality TV show instead of actually helping you reach your fitness goals.But hey, who needs personalized attention when you've got a sauna that could rival a Swedish spa? So, if you're willing to overlook the staff's questionable commitment to customer service, this is your place.
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April 2024 by Brian Salman
Deceptive sales practices lead me to give one star. When I took a tour and talked with the salesperson, I asked multiple times what the contract length was. I was told it was month to month, cancel anytime, but no partial refund for unused time left after cancellation. I signed up on the spot, silly me for not taking the agreement with me and reading it over thoroughly.Now that I’m trying to cancel, I’m getting ghosted by the people on location that I emailed (manager and original salesperson). I emailed the Concierge (aka support team), lo and behold I’m apparently in a one year contract and they said I can’t cancel before then!The way this played out was that they take you on the tour, tell you whatever they want, and then bring you back into the office. They'll then say that you can only sign up through your own phone/laptop/device so that they'll have to send you a link with the agreement. Then, they'll pressure you through the process quickly, and finish the signup. Later, they'll say you signed up 'via a remote link,' implying that you didn't sign up on-site right away, but rather took that link to the agreement home, reviewed it in full, and signed up.Bad on me for not being thorough, but very bad on them for being deceptive and evasive.
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April 2024 by Will Jaouhari
rude front desk staff named Ty who threatened me and other members according to the past reviews - yet nothing is done after reaching out to management/corporate. Duke (management) also told me he would call and update me but never did.
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April 2024 by Lorena Alvarado Pereira
Best gym ever!
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April 2024 by laura graves
I was a member of this club for 6 years and was reluctant to quit because it’s so convenient for me, but things just got so bad that I couldn’t justify it anymore.As of late, the front desk staff has been wildly unprofessional, rude, etc. Since Covid, this location has lost most of its best instructors. It’s a shell of its former self, and it already wasn’t the best equinox (small, not a lot of “extras”).When I quit, corporate told me they take it very seriously when a member who’s been with them so long quits and that she was “sure” the location would reach out for my feedback. Nope. As I suspected, this location cannot be bothered to care about members.*note: nobody even reached out after I left this review. Maybe because I over graciously gave 3 stars (look, I had some instructors I really liked). But knocking it down to 2. Amazing they can drop my opinion of them even lower after I quit!They have reached out to my husband to ask him 1 million times to join (called him by the wrong name though lol) because he got a guest pass. So mismanaged.I’ll be over at *the other club with the German name*
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April 2024 by Pierre R.
Having been a member since this gym first opened, it pains me to say that this location has deteriorated to the point where I finally left last month. All the negative reviews are accurate, so I won't bother rehashing them. It's a shame because most of the staff are personable and well-meaning. But the bottom line is the facility and service just aren't the value that they used to be. Bear in mind, however, that the drop in quality may be far worse with other gyms, so Equinox may still be the best relative value compared to local offerings. But for me, it's no longer a fit.
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March 2024 by Scott Gropp
Today I was physically threatened by the front desk staff after asking to speak to someone about the parking situation. I was told twice that I had better "get out of here" by an aggressive staff member who twice attempted to lunge at me across the counter. When I asked the other staff member who was there to help me speak to the manager, I was told there was no one else there. Fortunately another staff member was later able to connect me with the manager.Unfortunately you only have to scroll through the recent reviews to see that there has been a steady decline in the state of this location. The parking situation is always a hassle, the equipment is outdated/often broken down, and in general the gym is overcrowded and messy/dirty. Not what you expect for the membership dues Equinox charges.The manager of course told me that he would "address" the situation, but I have no doubt that if I went back (I won't) the same staff member would still be at the front desk doling out his horrible attitude.It's definitely time to check out some of the new players on the gym scene, Equinox is definitely past its heyday. Too bad they don't realize they're not the only game in town anymore.
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March 2024 by Blair
Front desk Ty has the worst attitude I've seen across all equinox clubs, zero professionalism. Lack the basic skills of customer service. Not helpful but DAMAGING the brand of equinox, refused to tell his name till being asked twice, contacting management to see if this kind of attitude is acceptable for equinox.Update:Manager Brandon didn’t treat my concerns seriously as he SHOULD at first, was pretty helpful in the following process and promised to have a conversation with Ty to make sure such experience won’t happen to me or anyone again, will see how it actually goes.Gym is okay, most staff are pretty good, but this experience is pretty much SUBPAR even for the most mediocre gym.Management please look at all other reviews regarding rude stuff and resolve these issues in time.
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March 2024 by Alaina W.
Friendly staff. Missing sauna, but the pool is great. The gym is well-equipped and everything works properly. Always clean and tidy.
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March 2024 by Scott G.
Today I was physically threatened by the front desk staff after asking to speak to someone about the parking situation. I was told twice that I had better "get out of here" by an aggressive staff member who twice attempted to lunge at me across the counter. When I asked the other staff member who was there to help me speak to the manager, I was told there was no one else there. Fortunately another staff member was later able to connect me with the manager. Unfortunately you only have to scroll through the recent reviews to see that there has been a steady decline in the state of this location. The parking situation is always a hassle, the equipment is outdated/often broken down, and in general the gym is overcrowded and messy/dirty. Not what you expect for the membership dues Equinox charges. The manager of course told me that he would "address" the situation, but I have no doubt that if I went back (I won't) the same staff member would still be at the front desk doling out his horrible attitude. It's definitely time to check out some of the new players on the gym scene, Equinox is definitely past its heyday. Too bad they don't realize they're not the only game in town anymore.
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March 2024 by Marie G.
It's a wonderful moment in time to be a member at the Hollywood Equinox. We're currently experiencing an incredibly rare set of phenomena at the gym, and I highly recommend you sign up while it's still happening! You may not believe this, but currently the entrance and exit parking gates, both elevators, most of the cardio equipment, and all sinks, towel dispensers, and drinking fountains are working and fully operational. This doesn't happen often, so I encourage you to come experience this uncommon occasion while it lasts! *** 8 day update. Parking gate is broken again. It was a good run, equinox. Maybe the longest stretch with everything working since I joined a few years ago!
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February 2024 by Big B
I've been a member of Equinox since 2008. Hollywood is becoming way overcrowded and disgusting. Bathroom smells terrible but most annoying is the terrible parking lot. Equinox only cares about growing sales and profit. They raise prices every single year but offer nothing in return for the increases. In fact, things just get worse. Good news is there are some better options opening up like Heimet... Step it up Equinox. We've been together for a long time but I'm starting to get over it.
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February 2024 by Karen Hatfield
Love this Equinox!I don’t know what all the bad reviews are about. Great mix of people. Clean equipment and bathrooms. Easy parking. Good energy the moment you walk through the door.
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February 2024 by Joey Meehan
8 year member, here. This one is always miss or bigger miss; just unfortunate all around. No gym etiquette from guests (unlikely any of these members have ever played on a sports team), vanity workouts and gear galore. If you’re looking to complete a specific workout regimen, be prepared to wait and catch gazes/overhear comments. Opt for other locations if you’re serious about a workout- if looking to see and be seen, Hollywood is your spot.Let’s just do better ?
