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December 2023 by Jack Morales
Im giving one star because I have to. I went in to have help with a screen protector and the rep inside said she couldn’t help look or help me find where I can get a replacement even though I bought the phone and replacement and cable from here. When I asked for the darker screen protector the gentlemen took the time to locate it for me in another Verizon store but here the rep said she couldn’t and didn’t have the ability to look into it which I find it odd since I bought one here and they sent me somewhere else for it. I’d avoid coming here since they don’t take the time to really help customers unless your buying a phone and accessory otherwise they “can’t” look into other stores for what your asking for. What a waste of time. She did time me I can shop around the Victorville stores and see if I find it.
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December 2023 by Katherine Larin
Marlene was super amazing! Thank you for helping us ! Definitely 10/10 !
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September 2023 by Brently “Truelife30”
Savannah was very friendly, very knowledgeable and had an answer for each question I had. She helped me with Experian and guided me through on how to remove my credit freeze. She described in detail my payment and fees and went a above and beyond in making me feel comfortable with Verizon.
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August 2023 by Anthony Scott
Had amazing experience & have nothing to complain about . Went In to get a new iPhone walked out with everything I needed with no issues .
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July 2023 by April Early
Savannah is a customer service oriented professional. She gave 110% and clearly takes pride in her work. It is rare these days to have someone go the extra mile, but she did so with a smile on her face. I think she will go far in any profession in the future and Victra is so lucky to have an employee like her. I was very impressed with her demeanor, professionalism and genuine kindness.
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July 2023 by librastar75 Solis
Misinformation from the getgo.I went in May to try better service in the area for which I was working. I left TMobile to join Verizon, and was offered a Google pixel 7a phone, and watch. They mentioned a $200 rebate which sold me. Come to find out after waiting, and many calls to Verizon customer support I did not qualify due to the cost of the phone. Promotional cost of the phone needs to be $699 or more. Neither the store or customer support was able to honor the offer I was given in storeI won't mention names, but I am not satisfied with the product or misinformation!!!
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July 2023 by Daniel Beightol
I went to Verizon store 16876 Main street suite D Hesperia CA. I was helped by Tristan and Ramon, both employees were extremely knowledgeable and very helpful. I strongly recommend this store as I have had nothing but excellent experiences every time I have been a customer at this location! They definitely go above and beyond to satisfy their customers.
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July 2023 by Robert Mertens
They were very friendly and super helpful. They were also very informative about the new phones they had to offer, thanks guys.
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July 2023 by Google user
Savannah is a customer service oriented professional. She gave 110% and clearly takes pride in her work. It is rare these days to have someone go the extra mile, but she did so with a smile on her face. I think she will go far in any profession in the future and Victra is so lucky to have an employee like her. I was very impressed with her demeanor, professionalism and genuine kindness.
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May 2023 by robertrodarte45
Savanna was absolutely amazing. Great personality. Gave off nothing but good vibes and she was super friendly. Got an upgrade on my phone and she walked me through everything like a champ. She deserves a raise!
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May 2023 by Thomas Milazzo
This location far exceeds the other location located near my home. Stopping here saved me a trip down the hill.
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April 2023 by mikaylin grantham
Ramon was awesome highly recommend anyone to this location. He even took his time to make sure my screen protector was installed perfectly.
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April 2023 by Elizabeth Bogle
The store had what I needed in stock and the employee was very courteous and helpful. I left satisfied with my purchase.
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March 2023 by Claudia Avila
I went in to switch from T-Mobile to Verizon and was looking for different Verizon stores near me. I had seen reviews on other stores and they didn’t sound pleasant to begin with. I saw this store had the best reviews and with good reason. Ramon M. was the associate who assisted me today and was so professional from the beginning! He was with another customer but stepped away for a bit to come and greet me and assure me that he would be right with me. Once he was done we got to talking about which phone I wanted. I was stuck between the iPhone 13, 14, or 14 pro max and he was so patient in breaking down the payments for me! Such amazing customer service and great taste in music ?. He made the process so easy, simple, and kept reassuring me that if I had any issue I could go back into the store and he would assist me. I really appreciated his help and will always always always recommend this store to people and will always recommend people ask for Ramon! Thank you so much for your help Ramon! Keep being the phenomenal worker you are!
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March 2023 by Joseph V Jr
Went in at open to trade in my phone to the IPhone 14 pro. Was such a smooth process and Steven made sure I got my $800 credit towards it. Definitely recommend this place. Great customer service. Shoutout to Steven for helping me.
