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January 2024 by Taylor S.
This post office is horrible. They do not answer the phone even if their business hours say "open." They do NOT show up for our scheduled pickups which have been the same over a two year period. When they do they are just plain rude. They have no communication and we have tried communicating with them on multiple occasions. I suggest if you need a postal service take your business elsewhere. I would not recommend them to anyone.
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October 2023 by Lyrec N.
I had two missing pakages, but they helped me with my issue and proved it was not their fault, but the seller's.
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September 2023 by Terri Shyne
I wish I could give zero stars!!! THE ABSOLUTE WORST POST OFFICE!!!! RUDE, INCOMPETENT, INDIFFERENT BULLIES!! For YEARS we have been having delivery issues with our carrier who claims the community box is blocked, so she won’t deliver mail to the several families who use the box… Only, the box is right in front of my house and the security cameras prove she’s lying (yes, I pulled up the footage from my cameras as proof)…But since the phantom postmaster is never there and some clown named BJ wouldn’t even come from the back to address the issue… I spoke to “Rudy” who pacified me and out right LIED to me about the carrier not being there to get her side of the story…and when I was there complaining earlier this year, ABOUT THE EXACT SAME THING… “BJ” was indifferent and rude… Not to mention, while I was there complaining this week, I went to pick up my mail at the window and the clerk came back and said “your mail carrier said she has it and she’ll deliver it IF there’s no one parked in front of the box”… IM NO CHILD!! So now the USPS can withhold your mail at the office?? If I’m there to pick up my mail, why not give it to me?… and calling the “800 number “ is useless!!! They take notes on your complaint, and send it to the SAME POST OFFICE YOU’RE COMPLAINING ABOUT…NOTHING GETS DONE… IT’S A FREAKING JOKE!!!!! POWER TRIP. INCOMPETENT, INDIFFERENT, BULLIES HIDING BEHIND THE “FEDERAL” Title!!! REFORM IS DEFINITELY NEEDED!!!!!!!! …CONTACT THE U.S. POSTAL SERVICE OF INSPECTOR GENERAL and file a complaint with them…that’s my next step… then a lawyer!!!
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September 2023 by John Elder
Lot almost completely empty, but non disabled postal employee takes disabled parking spot to go inside of Les Schawb to use the head. Must be an everyday occurrence, as employees regarded her by name. When I told her not to take disabled parking, I was ignored.
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September 2023 by Phoenix W.
4th time trying to change my address. Because they didn't complete the process properly when I came in the last time. Teller rude, giving instructions tersely, no pleases, no thank you. Should've scanned my letter in the first place. Woulda saved us both the headache. And me the money. 25$ round trip in Uber x4 . I should charge y'all for basking in my presence.
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September 2023 by J O
Unfortunately our post office sucks. We stop our mail for 2 weeks ( the 2nd time) I go to pick up my mail when we return and they give me 3 pieces of mail and a bundle of mail. I get home and the bundle belongs to someone else! So I take it back to the post office and when I get home my neighbor has a bunch of our mail that was delivered when we were gone. We're afraid to stop our mail when we leave town in fear of what's going to happening to our delivery. I'm not blaming just the carriers but the entire post office. Another disappointment from our local post office.... I was expecting a delivery that never showed up. A children's desk , the post office said my mail box was full. Get it together Post Master , it will never fit in my mailbox!!! I had to ask Amazon to stop using our post office as a carrier for my orders. Probably delivered to the house on the next street up! It has the exact same house number as mine. Recently one of the carriers was sitting in my driveway texting on her phone, she sees that I have my blinker on to turn into my own driveway, I've seen her across the street doing the same.She gets mad at me because I can't turn into my own driveway. She just sits there texting away!
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August 2023 by Jung Sook Hayes
I got damaged delivery packages in the mail box. Because mail man or woman pushed hardly package in the mail box which was not fitted. Even I couldn't take that out. It was stuck in the mail box. And found items were broken. They don't care because those are not theirs. I know whether is hot but she or he supposed to drop inside the gate. I don't understand why they doing this. I want to say DO YOUR JOB FOR THE RIGHT WAY. Already several time that happened.
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August 2023 by Cito
Easy to drop off packages. The Victorville Post Office is way worse! The Victorville PO has a female employee in the back where the packages are sorted and she is super rude. Go to the Hesperia instead, even with the low score.
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August 2023 by Dome R.
We paid for postage stamp but have topay for the gas to get our mails about30 miles round trip.This USS is mismanagement or incompetent. Always miss packagesat East Oak Hills Community mail boxes.
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July 2023 by Jamie Zuniga
Linda (Moonie) was amazing at helping myself and my family with our passports . She was very helpful with any little thing we needed assistance with , I highly recommend for anyone looking to get their passports done to come in and see her.
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May 2023 by Joanne F.
This place said my package was delivered but it was not in my mailbox, they said it was not put in wrong address (even though they had no proof) and even though I find wrong mail in my mailbox now and then, so the investigation never happened, also went on vacation asked them to stop my mail and that didn't happen as well.
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March 2023 by Aram Guzman
I came for a passport application appointment. Linda assisted me and she was extremely efficient, on time, and had a welcoming and friendly attitude. I drove herefrom Pasadena because of appointment availability and was not disappointed.
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February 2023 by Sarah Lundy
There was a wonderful man named D.J. I went in at 4 55 to buy a stamp (on the kiosk), and it wasn't working. He helped me out, and I felt so bad for him , all the last minute people rushing in when we ALL clearly know they close at 5... P.S.A. peeps, stop screwing over public service employees, aka anybody that has a closing time. Get here at a reasonable time, we all have family to go home to. Thank you D.J. you da man....
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February 2023 by Marz W
Mail Carriers are good about closing the mailbox after delivering.Also, when I go to print out labels for my packages they make everything easy and fast!
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January 2023 by Ashley R.
Just left the post office. My boyfriend and I came in to get out passports today and we were helped by Linda M. We enjoyed her customer service! She was great and had such a awesome vibe. Definitely need more people like her! Thank you Linda!!
