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March 2024 by Brenda S.
They all took excellent care of me. I booked last minute and they still got me what I needed.They even offered to drop me off at home when I was done.
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January 2024 by Brianna M.
If you can go to the location in Victorville instead of this one I would. I will never recommend this place to family or friends. My dad has rented from them since we moved out here to the High Desert. He went in and he was waiting and a family came in after him and my dad let the lady know he had been waiting. She didn't help him when he had been waiting there and instead grabbed someone else to help my dad. My dad felt like they were SUPER prejudice based on his appearance. He went another time cause he needed a rental due to a claim and when he went they had nothing when the claim adjuster had scheduled that. They told him they would call later that day and never did. I called the next day for him because my dad is very quiet and I don't think anyone would want there parents being treated badly or taken advantage. The guy was apparently a manager and he didn't like that I was telling him the facts of how it was. I said your employees are "fking rude". He went to report we were cussing him out which wasn't the case. He even reported we went in person causing a scene. I never get off with my dad always drop him off or pick him up so this is definitely a lie. They can definitely post the call or even pull camera footages. Its just so sad how a company can manipulate things and lie like this and jeopardize renting from another facility. Super unprofessional and rude. NEVER AGAIN!!
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January 2024 by IAN JIG
I reserved a van online for this location. I received a voice mail from this location stating the vehicle may not be available and to call the number that was provided. I called the number and was told that there were 2 vans at this location. I arrived and watched an employee park one of the vans. When I went inside to check out one of the vans, I was told that I could not get either of them. One of the vans was not holding a charge, and the other one was due for maintenance.
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January 2024 by Jeremy Luebke
This location is horrible, I don't know why they even let people make reservations, never have the vehicle reserved, wait until you get there only to try and sell you a more expensive class vehicle like a used car salesman. What ever happened to ( if reserved vehicle wasn't available, they would upgrade vehicle for same price as original reservation)
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January 2024 by Javier Martinez
Good experience my first time but when I return my second time totally different story. I will not recommend this place.
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January 2024 by Pamela Muso
I won’t go back. The lady at the counter was rude. She gave away my rental because I didn’t get there in 30 minutes. Which wasn’t expressed to me over the phone when I made the reservation. So I had to pay more for a larger vehicle. It was not a good experience. I’ve gone to this enterprise for years. But they lost me as a customer.
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December 2023 by Brittinie Waters
Everyone was really nice, helpful. I was in and out pretty quickly. Id definitely come back to this enterprise. Great service.
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November 2023 by Elenoa Nonu
I use enterprise mainly for my job. I recently made a huge mess up with my reservation and unfortunately another location wasn't able to accommodate me. NICOLE at the HESPERIA LOCATION SAVED ME and handled my mess up wonderfully! I was in and out within 30 mins and walked away so grateful. This location is limited but with a reservation, I'm sure this team will handle all your needs (& mess ups) with absolute care. Thank you again Hesperia Team!
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November 2023 by Isaac Deleon
If you’re going through a rough time do not expect any ounce of human decency, compassion, or help from these people. I wish progressive didn’t associate with this company. DO NOT GO HERE!
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October 2023 by Cristian P.
I was promised I would get a call to get a rental before they closed today. I specifically told them I have to commute to the office these next few days and needed a car. She assured me I would get a call and she never called. Disappointing to say the least...
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October 2023 by Linda McDaniel
Excellent customer service! The staff were friendly and professional. Attentive to the customers. I do not have a problem going back to do service in the future with them.
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September 2023 by Emily M.
I have never left a bad yelp review and I never plan to again because I feel like generally it's just not necessary but this is literally the worst experience I've ever had with any company by far. I am under 25 and was told I needed to change the rental car to my name for liability and insurance reasons which is perfectly understandable, and the way I was told to do that is wait for the driver, call my insurance agent, and get it sorted. I waited about half an hour then called again to confirm the driver was coming and was then informed my reservation was not until 1:30. I was also called 'baby' a couple times which felt very condescending combined with the rest of this situation. I then waited for the car until 2:30 before getting a call that informed me I am supposed to call my agent beforehand, I did so and got it changed to my name and called again to confirm it was switched on the company's end. She said it was not and that she would call me back in 10 minutes, I waited 20 then called and was on hold for 30 then called a few times more and was hung up on. After waiting three hours to be picked up I decided to just go to the location. I then waited another 20 minutes to get my car and was on my way. Today I called to pay my toll fees with a separate card and I was hung up on three times while on hold, transferred to six different numbers, and by the time I got the right one it was closed. I don't consider myself to be a hateful person and I don't like to be rude to people who are just trying to do their jobs and get through the day but this added so much stress to my life on top of having gotten into a car accident and I would never in a million years use this location again.
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September 2023 by Erika Delgado
The black grill that works in this location must have the worst attitude and super rude. I shut up with something wrong with the tire. She made me wait 30 minutes because they don’t open till 8 o’clock. They charge so much money to rent these cars so you’re going to tell me I had to stand outside for 30 minutes when the car you gave me the tire is no good I will never come here again.
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September 2023 by Lena
First time renting a car, I was helped by T or Tee. She called me while I was stuck in traffic with an attitude telling me that HER gates close at 5:30 so I’d better get there as soon as possible. I rushed the entire way there. This was my first impression of the whole process of renting a car so I was already a bit lost. She did a good job of explaining some things but you could tell she was a bit irritated. She acted like she owned the whole place. She’d say HER cars, HER gate. Talked very fast and serious. I was very uncomfortable. We all have bad days but I would not take it out on a customer. Not the best customer service. I would’ve left a 2 star review but then when I returned the car I was helped by Nicole. She was the complete opposite. All smiles and laughter, extremely nice. I was very comfortable in there and she made it up to me for what I had experienced with T. If I needed to rent a car again, I’d go back to this location for Nicole. (: thank you.
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September 2023 by Ashley Abrego
Horrible customer service!! They are very rude, will leave you on hold for more than 20 minutes and STILL give you attitude!! Avoid Hesperia location at all costs! I was supposed to get my car 2 days ago. They don’t care about their customer. I highly recommend the -VICTORVILLE location- Super sweet and got me my car right away! Make the extra drive to Victorville enterprise it’s worth it.
