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January 2024 by Alice Parks
I enjoy the aromas within the store of fragrant products. Good customer service. Very unique and beautiful items to select according to your personality.
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December 2023 by Esmeralda S.
Never have I ever had such a negative experience and a bath and body works! Was visiting family for the holidays and decided to take my mom to shop here for the first time and was in disbelief at how bad our checkout experience was. Keilani who was on register was very persistent at having us enter a phone number to which we politely declined twice despite her very sneaky tactics. Once she seen we were firm on not wanting to enter our information on the screen her friendly demeanor quickly changed. She proceeded to scan all our items and drop them in bag with an attitude and did not speak to us for the rest of our two transactions. She made it a point to turn her back to us and wonder around the register throughout the checkout process. Once the transactions were completed she slipped the receipts in the bag and slid them across the counter without a word. Honestly being a bitch to me and mom doesn't even bother me as the holidays just passed and I get people are burnt out but being a bitch to my 9 year old niece and rolling her eyes and turning her back when she said thank you is pretty damn low. Had a neutral experience with the rest of the associates but was pretty stunned to find out Ms.Keilani was the shift supervisor. Pretty stunned to see management would promote someone with such an ugly energy but made sense upon reading the rest of these reviews.
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November 2023 by Rosalind Tellez Griffin
Great service. Picked up my online order. It was ready and easy to get.
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November 2023 by Jazlynn
There is greet severice and I love there lotions and perfume
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November 2023 by Marcelina Rodriguez
The customer service I experienced was blah. I had a coupon, as a birthday gift for something free under $9.95 no purchase necessary. Initially the cashier told me I had to buy something, then I showed her the coupon that states no purchase necessary then she said "oh that's just a free item that’s not for your birthday " to which I showed her my coupon again it says for my birthday. After the transaction she asked me if I wanted a bag, which I found odd. Of course I want a bag, I don't want anyone to assume I'm stealing. I felt as if the cashier was passive aggressive with me. However my service was speedy and the store was clean.
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July 2023 by DiMathew Roman
Bath and body works is always amazing so what else is there to say besides this location is amazing too. Their customer service is top-tier, it's always super organized inside, and they always have great sales. I have to actively try and avoid this store when going to Target because I can't help but spend money when I go in. Love it!
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May 2023 by D N
Great Store with knowledgeable staff that know the laws about not allowing dogs in without a leash. Knowledgeable about products. Will shop here again.
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April 2023 by Nero Uchiha28
Justin and Amber were super awesome and helpful they picked out a fragrance I would have never thought of but they went above and beyond for me and my friend. Thank yall!!
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January 2023 by Dawn H.
I absolutely LOVE BBW, but this place...NO! I was there for 15 min, after being followed for the entire 15min, I decided I didn't want to support a place that treats me like a criminal. If you have a theft problem, at no point and time, is it my problem. Maybe use some brain cells, and simply place one of your workers in the front to avoid this, this is what they do in the mall. Sorry but the "can I help you" and excessively opening and checking this and that, isn't a good cover, especially for POC, we know!!
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January 2023 by Stacey Vredenburg
Went there today to do my Christmas shopping. Just recently had surgery and i couldn’t lift more than 5 pounds. Isabella helped carry my items and even stood in line with me. I was so impressed with how nice and helpful she was. She even went above and beyond and loaded my 2 huge bags in the car. I love this store and really appreciated all her help and I could tell she truly loves her job!
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January 2023 by Jamie McDowell
Friendly and helpful staff. Clean. I love the stand alone store compared to the one in the mall.
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January 2023 by Chelsey Aday
Had everything I was looking for. Kinda slow checkout. Lady at door was very helpful and happy
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December 2022 by Laura S.
Literally the worst. I was trying to shop the semi-annual sale & the employees were rude! Specifically the manager in charge when I went in. What goes through your head to yell at customers to move?? The way you speak to your employees is not acceptable, as I am a manager myself. Respect is earned and that manager was not respectful whatsoever. This B&BW is not worth my money or time.
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December 2022 by Lois West
Full stocked with all you could possibly want in scented candles and body lotions. Plenty of people there to help. Really great location not in a mall which is good. Easy parking.
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November 2022 by Jennie Galang
I've been here only a couple times and I love this particular store! Best customer service, and so welcoming. They were so friendly and helpful. I will definitely keep coming back here, in other stores I've been to they're either rude and/or too busy talking with the other to care seeing you standing there waiting for them to help you. I lost interest shopping at B&BW for awhile for those reasons, but this staff changed everything--best customer service!