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July 2023 by Davd Mejia
??? they don't know squat
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April 2023 by Michael Adams
The whole pro desk crew is amazing.
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November 2022 by Kathleen A A.
I would like to know why the Manager at the Home Depot on West Florida in Hemet, CA (who has been told many, many times) to not let people hang out in their parking lot soliciting to work. I mean not work in the store. These people are wanting to wash your windshield, ask if you have any work for them to do during the day so they can get paid. Why does this so-called manager let this happen? It is so annoying. You go to Home Depot to purchase your materials and you are constantly bomb barded by these people who could certainly get a REAL job if they wanted. Clearly they don't want to work an 8-hour shift every day. I am now going to write the CEO of Home Depot and complain because nothing has been done at all to correct this problem. We have enough of homeless people walking the streets and no one does anything about it. We need to make it known that this is not acceptable in the business parking lot of Home Depot. Private property or not. Get rid of these scumbags and let us real people go about our shopping in peace.
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October 2022 by Ms S.
This morning (Sunday-October 23,2022) I went to the Hemet Home Depot store. The young gentleman that helped me was named Juan. He took extra time to help me decide what is the best tool for me. As a disabled senior, I don't have the same strength I use to so finding the right tool was very important to me. I bought a Friskar's lopper garden tool. Thank you Juan for your patience and kindness. You made my day.
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October 2022 by Shelli S.
I wish I could link this review to my last review of Lowe's in Hemet. I avoided Home Depot for years for both personal & political reasons. However after my last horrific experience with Lowe's , I had to swallow my principles & my pride. It is sad how few options we have anymore. That aside, the experience with Home Depot in this situation could not have been better. My item was in stock, & the woman who sold it to me was professional & pleasant. I regret not remembering her name. She looked African- American, but her last name was Hispanic. Home Depot offered to install & deliver in the following two days. When I explained that I needed a weekend delivery due to my job, they set me up on the NEXT Saturday. They called when they said they would. They showed up to install when they said they would. The installers were quick & clean, & they made sure that the unit worked before they left. They waited to make sure I was satisfied before leaving. This is in stark contrast to my experience with the local Lowe's. J cut up my Lowe's card & opened an account with Home Depot. I hope our future interactions are as pleasant.
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September 2022 by Ken M.
So, after two trips to Home Depot Hemet we still have not received our estimate that we paid for and could not get our deposit/payment back. Tuesday wife went in to see what was up with the flooring estimate that was supposed to be sent to us within 24-48 hours after the gentleman came and did the measurements. Then after hearing nothing I went in today to see what was up. I waited while the young lady at the flooring desk called 4 times for two different gentlemen to come to the flooring desk. nobody showed up or even called her back. So I just wanted my money back for the estimates we paid for. As this was well over a week after we had them come to take measurements. I went to the customer service desk for a refund. but alas, the gal there apologized and said her team/folks that have to authorize were not there. I would have to wait until Monday to have someone call. then she added i would have to come there in person to get a refund. mind you this was at 2PM in the afternoon. Not a weekend, not close to closing etc. Rather a big S*** Show. We will never try to give business to Home Depot again. most dis organized business I have had the displeasure to TRY to do business with. Thanks for nothing Home Depot, I want my money back. You failed to perform.
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September 2022 by Alex O.
Went in foe some wood and was met by one of the most unhelpful employees I have ever met in the almost 30 years of going to home depot. If it wasn't for Manny fixing the problem and going above and beyond I would of starting going somewhere else. Thanks Manny you are what customer service is about.
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August 2022 by Antonia B.
Too difficult to order some items. The management on my town it's not too helpful. Used to be my favorite store. Not anymore. The store has improved and have better service but not as good as I personally needed. Ordered a front door installed and took over two years before Covid and never was done right. Ordered a mirrored closet door after Covid and have to return it twice. Ended hiring a private handyman for installation because the company the store recommended was terrible. On line it's a little bit better.
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August 2022 by Sue C.
What has happened to the Hemet Home Depot? It is a disaster, messy dirty, litter everywhere, homeless hanging out on the grounds. You were an essential business during the pandemic, your company made so much money, and now you can't even keep the place picked up. It reflects in to our surroundings, what a shame you can't do better than this!!! The city deserves more effort, the customers deserve better. The manager needs to set the place straight, shame on you.
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June 2022 by Norma H.
We are having our kitchen remodel since April 25 2022 we were told that meanwhile they are working on our kitchen we could use our kitchen they took the sink out on April 25 till now we have no sink can't cook because I don't have a sink they have not finish my kitchen every time we contact someone they never return our calls they give us the runaround never again will I recommend or have a project with Home Depot and they also damaged my wall.
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May 2022 by Keith B.
Should have look at my receipt..30 bags of ground cover 8.00 per bag charge me for forty. That's 80.00 they took from me .. garden department
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May 2022 by Ayisha B.
I went in to buy a BBQ GRILL and I got the run around. They have no one that can help you if you have questions about the different ones except a cashier. One cashier at that. Then I was told to take a picture of what I wanted then come back in to ask questions. Then I was told the gardens area was in charge of the BBQ GRILLS. I find a lady and she tells me she's just the water girl and I would have to find someone else. This continued to go on for about 15min of the run around. Nothing was accomplished. Customer service is very different these days.
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April 2022 by Janet S.
Do Not BUY APPLIANCES from Home Depot!!!! They do not care about you once they get their money and the product leaves their store!! We bought a brand new refrigerator from them that worked 2 weeks and they will not help us!! They pass you on to the manufacturer and the manufacturer passes you on to sears. We have been living out of an ice chest for a month and still no help! Absolutely disgusted With the store and the their customer service! I Will Not shop there again!
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February 2022 by Albert G.
Bought a Whirpool fridge a month ago first week it went out on me stopped getting cold I was back and forth with Whirpool parts were on back order for 4 months went back and forth with home depot from manager to manager finally a break through I guess I dealt with Louis he never wanted to call me back or show his face sent me another manager to talk to me well there picking up there fridge that's basically a paper weight $1700 get a refund had to purchase another one Lucille the salesperson helped me every time I had to go in there she went above and beyond to help me thanks so much great customer service from her if u buy a fridge the first 48 hrs are crutial for a return do your research
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January 2022 by Manolojolinsky W.
I hope the Manager that closed 1-19-2022 gives a good review to the two ladies that took care of my Online Order pick-up. It was late close to closing and I was so confused in how to pick up orders and the one younger attendant lady took her time to say "don't worry sir we got you", and sure enough her co-worker went and got my items that were in the Pick-up Locker for me. So if you are super confused and are disabled these two Home Depot ladies went above and beyond to help me. Please let them know Thank you USN Hemet Ca.