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February 2024 by Elena P
Very disappointed with this store. I ordered a dress from their catalog, put 1/2 amount down for deposit. 9 days later they call me to let me know that the dress was not available.I get my refund but they keep 5.00 for using my credit card … sales person asked me if I wanted to order another dress and she’ll call to see if it’s available…. THIS IS WHAT SHE SHOULD HAVE DONE WITH MY 1st ORDER!!So I lost 9 days to shop for another dress, and they kept 5.00 for doing NOTHING !Do not recommend this place at all.
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March 2023 by pancho perez
The person who took care of us very well. But they charge a fee for using debit or credit, a fee for me is a theft. But first and last time.
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September 2022 by Alfredo Trinidad
Very kindest !
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August 2022 by Angelica Barrera
I was disappointed of these place. Its local so I tried for a quinceanera dress. I placed my order and got a call 4 days later, they said that the price was almost 300 over the price they gave me initially. No apology or anything and if I didn't want they could cancel.
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August 2022 by Noemi C.
Mala experiencia la primera vez que fui no saludaron no me pregunto nada la encarga m miro d pies a cabeza cómo discriminando por tu vestidura so mi experiencia fue muy mala lo siento y
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July 2022 by Angelica P.
I was disappointed of these place. Its local so I tried for a quinceanera dress. I placed my order and got a call 4 days later, they said that the price was almost 300 over the price they gave me initially. No apology or anything and if I didn't want they could cancel.
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February 2022 by Enrique Avalos Flores
The best place to completely planing any social event
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November 2021 by A W
If I could give zero, I would. but here is my experience. They are unprofessional, only nice toward a certain race, quality of product are poor, even if when they make a mistake they do not own up to it. Read other comments before heading to this spot. We spend thousands of dollars and the items we order some came clean and other really dirty (table cloth had fresh food stain, gold plates were dirty-fresh food etc.) we informed the manager Alma and she seem not to care. There is also another lady that works there, she is honestly the reason i will not con't business with Alma (known her for a while), this lady is very unprofessional, likes to argue with customers and has zero customer services. again i do not do review but this event we did was for 500 guest and we order almost everything from them. I support small business, and i have been going to Alma for a while now but the same issues keep arising. There are plenty of small business that you can use like celebrations or La Bonita Fashion both in Hayward CA. They have the same products and better customer service.
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November 2021 by A W.
If I could give zero, I would. but here is my experience. They are unprofessional, only nice toward a certain race, quality of product are poor, even if when they make a mistake they do not own up to it. Read other comments before heading to this spot. We spend thousands of dollars and the items we order some came clean and other really dirty (table cloth had fresh food stain, gold plates were dirty-fresh food etc.) we informed the manager Alma and she seem not to care. There is also another lady that works there, she is honestly the reason i will not con't business with Alma (known her for a while), this lady is very unprofessional, likes to argue with customers and has zero customer services. again i do not do review but this event we did was for 500 guest and we order almost everything from them. I support small business, and i have been going to Alma for a while now but the same issues keep arising. There are plenty of small business that you can use like celebrations or La Bonita Fashion both in Hayward CA. They have the same products and better customer service.
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July 2021 by Denisse Herrera Tineo
that they steal from people please don't buy from this store or place very bad customer service and they steal your money. Be really careful and aware
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July 2021 by Yessenia Lucatero
I swear I never do this but people taking advantage of this COVID crisis and screwing people over to make up for the money lost is wrong! Everything shut down a month before the Quince. Today I went to pick up the dress because I completely forgot about it due to having a lot going on. The dress was fully paid off! The dress alterations should of been done and it should of been ironed. Unfortunately the owner decided to claim I still owed her money! Where does it say I owe h
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July 2021 by Yessenia R.
I swear I never do this but people taking advantage of this COVID crisis and screwing people over to make up for the money lost is wrong! Everything shut down a month before my daughters Quince. Today I went to pick up the dress because I completely forgot about it due to having a lot going on. The dress was fully paid off! The dress alterations should of been done and it should of been ironed. Unfortunately the owner decided to claim I still owed her money! Where does it say I owe her money? I tried explaining and after going in circles I decided to take the dress. Does this receipt say I owe them money or it's PAGADO? Oh and to top it of she was refusing to give me a copy of the receipt!(Sorry blocked out the dress color since no one knows the color and total) NEVER AGAIN! Avoid this store! First transaction: Black INK When we agreed she would cover the alterations and she would have it iron: BLUE INK!
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February 2021 by Ci Aundria
Sooo friendly and helpful
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February 2021 by Erica Price
I had a good experience. All of the lady's whom I spoke with were very polite and helpful. They have a lot of beautiful dresses, wedding and quinceanera alike. I would recommend this place to everyone. They also do alterations and decor for events and I believe event planning. They are reasonably priced as well. It's definitely worth going here first before you go to more expensive, "name-brand" dress stores.
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February 2021 by maggie anderson
She did my wedding party, and the cake. I love her.
